JIGNESH WARA

• · Application strategy for cloud based server less migration, Cloud Infrastructure migration.
• · Building highly performing teams by Mentoring and Coaching teams to delivery IT solutions creating business values. Aligning teams towards core business objectives.
• · IT Labor strategy to outsource rare skillsets to add business value from IT.
• · Define clear IT KPIs which are aligned with business objectives to review same with leaderships stakeholder on quarterly basis.
• · Restructuring and Managing team of IT Infra, Presales, Security, Ops Managers, Developers, UI & UX Developers and QAs.
• · Remote working strategy, building processes and implementation of cloud tools to manage and monitor Productivity KPIs for remote working.
• · Organize and follow up on training and knowledge sharing sessions across organization within and outside of IT to upskill employees, thus resulting improved individual productivity with increase in usability of IT solutions.
• · Plan, Budget and Drive IT strategy for IT Platforms and solutions across organization.
• · Building and Maintaining high standards of data security controls.
• · IT Governance to monitor and control key IT capability decisions.
• · Closely work with Business heads, Product heads & Finance heads within organization to define 3year business plan to align on 3year IT plan and budget accordingly.
• · Close monitoring of budget and collaborate with Finance teams to publish monthly IT Budget spends and forecasts to leaderships teams.

• Building professional relationship with key client FPRs.
• Responsible to Design, Architect and deployment of solutions for clients on SaaS / PaaS based service models.
• Proactive participation in pre-sales process along with business teams. 30% additional Scale up in client projects.
• Product development and enhancements via constant market feedback analysis.
• Responsible to Design, Architect and deployment of solutions for clients on SaaS / PaaS based service models to save on cost by 20% and achieved higher Infrastructure availability from 99.5 % to 99.99%
• Managing and budgeting of production infrastructure needs, aligning Data center teams with service level agreements of India solution deliveries.
• Service reporting and sponsoring service delivery meetings.
• Communicating across organizational boundaries – from engineers through to senior management.
• Managing team of Managers and developers along with support and QA members.
• Process improvements along with group’s data center and development centers to achieve best possible client and customer satisfaction.
• Estimation of infrastructure needs to Migrate of services on cloud based Infrastructure basis new RBI guidelines which mandate to have physical data to be residing within India.
• Active member of Business Unit Management Committee to drive business strategies

Technology and tools worked with during this duration:

• Net.
• SOAP UI to test soap xml and json based web services integrations.
• IIS, Nginx, Apache Tomcat web Servers.
• Focus ERP.
• MS SQL server.
• MS SSIS & Power BI.
• JIRA as service desk and project management.

• (0 years 11 months) Bangalore.
• Building professional relationship with key client staff.
• Successful service delivery - SLA achievement and high level of customer satisfaction.
• Responsible to Design, Architect and deployment of solutions for clients on SaaS platform.
• Good communication around issues and opportunities – get things done, make things happen.
• Collaborating with senior management on client account management and growth.
• Service reporting and sponsoring service delivery meetings.
• Removing all obstacles to customer satisfaction and / or financial performance.
• Communicating across organizational boundaries – from engineers through to senior managers.
• 3rd party management responsibilities.
• Looking out for client’s and Emart’s long-term interests.
• Managing team of team leads and developers along with support and QA members

Technology and tools worked with during this duration:

• PHP.
• JAVA.
• SOAP UI to test soap xml and json based web services integrations.
• Apache HTTP, PHP and MySQL.
• Order Management and CRM.
• MySQL Workbench.

• (0 years 11 months) Mumbai.
• Discuss all production and integration support aspects with application development team.
• Interact with infrastructure, release management, change management and application teams.
• Prioritize issues raised and resolve it accordingly.
• Coordinate escalation and resolution of major service issues.
• Requirement gathering from business team and planning development for same.
• Preparing BRD and SRS for development of additional requirements.
• Change management for CRM application based on new business needs.

Technology and tools worked with during this duration:.

• Eclipse for coding /modifications / quick work arounds.
• SOAP UI to test soap xml and json based web services integrations.
• Asp.net.
• Net webservices.
• Android Application development.
• Batch scripts.
• Apache Server, PHP and MySQL.
• Sales Force.

• Responsible for Technical Integration support for all Partners at Payback.
• Points gateway setup and implementation both instore and online partners.
• Documentation of entire Integration kit and maintaining versions.
• Helping partners to achieve onboarding with complete automated integration with no (Zero) manual interference.
• Develop relations with business community and managing outsourced service providers.
• Managing team of developers and QA.
• Impact analysis of new feature implementation on core functions of Operations and Finance.
• Setting up and maintenance and supporting replica of production environment (External Test Environment) for partner test runs.
• Ensure that integration meets all security compliances and is fully functional without any loopholes.
• Owning payback NPG application and responsible for development and managing application.
• Building prototypes and tech scoping for Points gateway application.
• Working towards continuous performance enhancement of application to be able to manage more transaction volumes.
• Change Management for NPG (Points gateway) application based on new business needs.
• Planning for NPG development, bug fixing and release basis business needs to ensure good customer and partner experience.

Technology and tools worked with during this duration:

• Eclipse for coding /modifications / quick work arounds.
• SOAP UI to test soap xml and json based web services integrations.
• Java.
• Oracle 10g.
• TOAD.
• Solaris.
• Shell scripts.
• Batch scripts.

• Provide technical support for Mainframe production cycles jobs and troubleshoots issues.
• Discuss and working closely with Application development team for SQL Queries performance tuning for production jobs and cycles.
• SQL Query performance tuning.
• Responsible for Deployments and Maintenance of all Payback Applications.
• Provide regular status reports to management on application status and other metrics.
• Collaborate with management to improve and customize reports related to production support.
• Setting up various reports by writing simple and complex SQL Queries and even Stored Procedures for different internal teams such as Operations team, Fraud analytics team, marketing team and Finance Team as per ongoing business needs and requirements.
• Discuss all production support aspects with application development Team.
• Planning, testing and execution of Data fixing scripts using PL/SQL Scripts if required on production.
• Report promptly to management and business partners regarding critical outages until resolution.
• Arrange, assign, adjust and monitor shifts to have apt coverage.
• Managing and Guiding L1 Support Engineers with Job failures and troubleshooting.

Technology and tools worked with during this duration:

• Oracle 10g.
• SQL.
• PL/SQL.
• Oracle Stored Procedures.
• Java.
• Jboss 4.0 and 5.2.2.
• Apache http.
• Apache Tomcat.

• Testing of all i-mint Applications.
• Closely working with Development and production team for all fixes and releases.
• Proactively participating in analyzing production bugs and helping development team to fix same by providing inputs of various scenarios.
• Documenting Deployment steps and process required for Production Deployments.
• Development of some Internal Applications like, Marketing SMS campaign managements.

Technology and tools worked with during this duration:

• Oracle 9i.
• Java.
• Jboss 4.0 and 5.2.2.
• Apache http.
• Apache Tomcat.

• Managing team of Infrastructure support and developers.
• Responsible for developments and managing Application life cycle, design and architecture.
• Development of CRM applications.
• Integration of CRM Applications with Dialers and VOIP.
• Setting up competitive Dialer based solutions for company to increase efficiency.
• Delivered CRM solutions on below projects :-
  1) ICICI Bank credit card collections.
  2) Reliance E2E project.
  3) TATA E2E project.
  4) Orange/ Hutch / Vodafone Telecom Collections process.
  5) Max Newyork life insurance process.
  6) ICICI Merchant EDC sales and maintenance process.
• Was responsible for understanding all above processes and Design & Develop applications for automating operational tasks.
• Integration of all applications with crystal reports to generate various analytical dashboard reports on click of button.