JIGNESH PANDYA
Vadodara,Gujarat
Summary
Retail Store Manager seeking roles in Direct Sales, Marketing, Marketing Management, Retail Management, Store Management, Administrative Support, Staff Management, Visual Merchandising, Operations Management, Client Relationship, Hiring, Recruitment Management Category Manager develops and executes. Spend category strategy as part of company sourcing plan. Develops and executes category and commodity strategies, negotiates and awards supplier contracts and conducts commodity and supplier business reviews. Improves company profitability, asset management performance and supports improved customer delivery through thoughtful supply base network design. Implements strategic and tactical marketing campaigns to drive engagement and sales. Bringing solid history of success in boosting program operations efficiency, conversion rates and performance. Well-versed in both online and traditional marketing approaches.
Overview
13
13
years of professional experience
1
1
year of post-secondary education
Work History
Category Manager
Future Venture Ltd (cheers Supermarket Lusaka, Zambia)
Lusaka
10.2022 - 06.2024
- Analyze data or insights to determine industry and consumer trends, Foster trust relationships with vendors to achieve better pricing and quality of services, Determine the positioning of a product category to maximize visibility , Collaborate with buyers and merchandisers to expand product categories, Assume responsibility of budget development and revenue for category, Responsible for store's daily operations, high-volume customer service, profit and loss management as well as setting, monitoring, driving sales goals and job training for customer service
- Boosted client retention by 25% by resolving complaints faster than previous company average
- Helped IT team and worked on GP report to generate profit for store
- Managed Hardware store, developed warehouse and store building as per Franchise requirement Installed ERP software, Trouble-shoot printer, thermal printer and computer system
- Worked on Genesis, My.Com, Vision ERP system and helped in developing ERP module as per company requirement
- Ordered equipment for the store, visited wholesaler customer, took orders and collected cash
- Worked on Genesis, My. Com, Vision ERP system and helped in developing ERP module as per company requirement
- Responsible for Human Resources (HR) activities for the warehouse and store
- Worked with 75 local staff for warehouse, made displays and gondola ends for stock display
- Handled all the freight query, created promotion for stock to generate revenue for the business
- Handled daily check list (floor walk), cash statement (DSR), staff evaluation (appraisal) and weekly schedule
- Maintain customer services and facilities, stock, supplies and inventories, Stock request and manage the Electronic local purchase such as Air- condition, washing machine, freeze and Generator
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Mentored junior team members in category management best practices, contributing to a high-performing and collaborative work environment.
- Benchmarked category performance against industry standards, identifying areas for improvement and implementing targeted initiatives.
- Increased overall category sales by developing and executing strategic merchandising plans.
- Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
Category Manager
Shoppers Supermarket (Dar-Es-Salaam,Tanzania)
Dar E Sallam
07.2020 - 01.2022
- Make forecasts for product demand to ensure the sustainability of inventory, Liaise with marketing teams to determine competitive pricing and promotional activities of a product category , Place appropriate orders to ensure product availability that meets consumer demands, Develop exit strategies for unsuccessful products , Analyze data or insights to determine industry and consumer trends ,Dealing with customer, B2B, Sales and Purchase of Electrical Good, Dealing with FMCD and FMCG material
- Contributed to 20% faster collections with automatic payment reminders
- Key holder of store, purchasing and selling and managed staff issue and Query
- Maintained store's appearance and merchandising with ongoing marketing campaigns
- Successfully recruited and hired talented Management and Associates based on business needs
- Handled around 35 wholesale customer and generated new customers for the store
- Checked the competitor stores fast moving items and tried to focus on those items and division
- Managed 30 to 45 days credit wholesale customer and visited local market for wholesale customer
- Dealt with palm oil, Diaper, Beverages, spaghetti and biscuits for the wholesale customer
- Installed ERP system in warehouse, office, Store and security system for the store
- Ordered cosmetic product from the France and took whole sale and retail orders for retail products
- Maintained customer services and facilities, stock, supplies and inventories
- Completed store operational requirements by scheduling and assigning employees; following up on work results
- Maintained store staff job results by coaching, counseling, disciplining employees; planning, monitoring and appraising job results
- Developed detailed sales forecasts based on historical data, allowing for proactive inventory management decisions.
- Managed a diverse portfolio of products, ensuring optimal mix between high-margin items and cost-effective options for customers.
- Analyzed sales performance and adjusted marketing strategies to optimize revenue generation.
- Led cross-functional project teams in the launch of new product lines, resulting in successful category expansion efforts.
- Studied technical aspects of managed category to identify key quality attributes and cost containment levels.
- Increased overall category sales by developing and executing strategic merchandising plans.
- Reduced inventory costs through effective vendor negotiations and optimizing product assortments.
Retail Store Manager
BB Mart Africa (Lagos ,Nigeria )
Lagos
01.2020 - 06.2020
- (Project dropped off due to Covid-19) I was just involved in preparation of supermarket floor and cold storage for it.
Retail Store Manager
Cosmos Super Marche (Brazzaville, Republic Congo)
Brazaville
04.2017 - 05.2019
- Contributed to 20% faster collections with automatic payment reminders
- Key holder of store, purchasing and selling and managed staff issue and Query
- Maintained store's appearance and merchandising with ongoing marketing campaigns
- Successfully recruited and hired talented Management and Associates based on business needs
- Handled around 35 wholesale customer and generated new customers for the store
- Checked the competitor stores fast moving items and tried to focus on those items and division.Managed 30 to 45 days credit wholesale customer and visited local market for wholesale customer
- Dealt with palm oil, Diaper, Beverages, spaghetti and biscuits for the wholesale customer
- Installed ERP system in warehouse, office, Store and security system for the store
- Ordered cosmetic product from the France and took whole sale and retail orders for retail products
- Maintained customer services and facilities, stock, supplies and inventories
- Completed store operational requirements by scheduling and assigning employees; following up on work results
- Maintained store staff job results by coaching, counseling, disciplining employees; planning, monitoring and appraising job results
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Optimized store displays and appearance via strategic merchandising.
Assistant Store Manager
Kit Kat Cash & Carry(Pretoria, South Africa)
Pretoria
10.2011 - 03.2017
- Responsible for Marketing and purchasing Darling, Ebony, cosmetic and hair product
- Maintained efforts of being a strong, influential team leader by ensuring excellent customer service was being provided to over 50 customers a day and handled around 80 wholesale customers
- Initiated KPIs and sales targets, derived achievement, monitored performance and provided feedback
- Responsible for daily operational management of store: cash handling, reconciliation and submission of financial reporting to management; inventory to include: physical count, wastage, damage and re-ordering of needed stock
- Established and maintained effective relations with suppliers to drive profitable pricing and on-time delivery
- Assisted in recruitment, training and mentoring of all store personnel and motivated sales performance
- Managed Hardware store arranging warehouse for cement and all other item
- Responsible for opening and closing, retail and wholesale of the company
- Worked on ERP system Genesis, computer hardware and printer
- Dealt with 15 to 30 credit account and collection of all credit accounts
- Handled company warehouse, arranged the incoming stock and dispatch
- Created weekly promotion for the Company and marketing once a month.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
- Analyzed customer feedback and implemented strategies to improve customer experience.
Education
Diploma in information technology -
Central School of Professional And Studies UK
London United Kingdom 01.2006 - 04.2006
PG Diploma, Computers -
Central School of Professional London
London United Kingdom 01.2004 - 04.2004
10th, Gujarat Education Board, 65-69.9% -
Shree Swami Narayan Gurukul
SavarKundla 01.1999 - 04.1999
Skills
Direct Sales
Supplier Contracts
Merchandising understanding
Strategic Sourcing
Visual Merchandising
Staff Management
Administrative Support
Store Management
Retail Management
Marketing Management
Marketing
Direct Sales
Timeline
Category Manager
Future Venture Ltd (cheers Supermarket Lusaka, Zambia)
10.2022 - 06.2024
Category Manager
Shoppers Supermarket (Dar-Es-Salaam,Tanzania)
07.2020 - 01.2022
Retail Store Manager
BB Mart Africa (Lagos ,Nigeria )
01.2020 - 06.2020
Retail Store Manager
Cosmos Super Marche (Brazzaville, Republic Congo)
04.2017 - 05.2019
Assistant Store Manager
Kit Kat Cash & Carry(Pretoria, South Africa)
10.2011 - 03.2017
Diploma in information technology -
Central School of Professional And Studies UK
01.2006 - 04.2006
PG Diploma, Computers -
Central School of Professional London
01.2004 - 04.2004
10th, Gujarat Education Board, 65-69.9% -
Shree Swami Narayan Gurukul
01.1999 - 04.1999
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