Jignesh Pandya

• As ICT Sales Manager I am responsible for driving sales strategies and managing customer relationships

Key responsibilities include:

• Strategic Sales Planning: Develop and implement comprehensive sales plans to meet revenue goals
• Customer Relationship Management: Build and nurture strong client relationships to understand their unique requirements and deliver customized solutions
• Market Intelligence: Conduct thorough market research to identify emerging trends, uncover new opportunities, and gain a competitive edge
• Contract Negotiation & Deal Closure: Successfully negotiate contracts and close deals with clients
• Developed strong client relationships for improved customer satisfaction and repeat business.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.

Sales Leadership and Business Expansion

• Managed a large, cross-functional team (>50 teams) to drive business growth across India, including tier 2 & 3 cities, in Corporate, Hospitality, Event, and Retail sectors
• Identified new business opportunities, spearheaded sales operations to achieve targets, and implemented market development strategies to achieve significant business growth
• Developed comprehensive sales solutions and streamlined operations, contributing to the long-term success of the organization

Conflict Resolution and Team Management

• Successfully negotiated and resolved conflicts with partners, customers, and internal stakeholders
• Fostered a dynamic and motivating work environment that empowered team members to achieve high performance
• Skilled at working independently and collaboratively in a team environment.

Agile Project Management (Secondary Role)

• Facilitated requirements gathering workshops, conducted capacity planning, and performed sprint planning & story point estimation
• Led the creation of epics, facilitated story sizing & analysis meetings for multiple Scrum teams
• Collaborated with Product Owners and teams to build release plans and implement necessary modifications

Key Result Areas:

• Familiarize the team with the common elements of the chosen system such as Daily Scrums and Sprint/Iteration Reviews
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Leading and coaching a team in its Agile adoption
• Provided service to Microsoft Technologies such as Azure, Power BI and .Net technologies to corporate clients
• Developed and expanded a portfolio of corporate clients by networking and marketing
• Assessed client, IT needs and make recommendations
• Prepared presentations to pitch product, service, and combination packages to clients
• Technology: Asp.Net, Android, SQL, Power BI
• Domain: Telecom, Breweries, Education

Key Result Areas:

• Team Coaching & Mentoring: Provided guidance and support to Agile teams to enhance their performance and effectiveness.
• Sales & Business Development: Developed and executed sales strategies, consulted with IT on product offerings, and guided the sales team in identifying marketing opportunities.
• Customer Support & Service: Provided after-sales technical support, coordinated with the CRM team for customer service, and analyzed industry trends to maintain a competitive edge.

Secondary Role: Product Management, Business Analyst

Technology: PHP, Android, SQL

Domain: Healthcare