Jigyasu Dham

Developed and implemented a streamlined content acquisition process, resulting in a 20% increase in content

accuracy and quality on the platform.

Led a cross-functional team to analyze platform performance data, identifying key areas for optimization which led to

a 15% increase in user engagement.

Conducted thorough research on market trends and competitor analysis to identify growth opportunities, resulting in

a 10% increase in revenue for the company.

Achieved a 95% customer satisfaction rate by consistently resolving customer inquiries and issues via email and chat,

exceeding the company's target goal of 90%.

Implemented a new chat resolution workflow that reduced the average resolution time to 5 minutes, resulting in

increased efficiency and improved customer experience.

Demonstrated exceptional written communication skills by consistently providing clear and concise responses

to customers, fostering positive interactions and professional relationships, ultimately exceeding customer

satisfaction

targets by 10%.

Utilized advanced ATS features to streamline candidate evaluation, resulting in a 20% reduction in time-to-hire

metrics.

Coordinated interview logistics for multiple roles, ensuring a smooth communication flow between candidates and

hiring managers, leading to a 15% increase in interview completion rates.

Implemented process improvements that enhanced recruitment efficiency, resulting in a 10% decrease in overall

recruitment costs.