Jijeesh P V

• Leading the KYC Team with particular focus on Regulatory compliance.
• Responsible for the smooth onboarding of customers compliant with KYC policies of the Organization and Reserve Bank of India.
• Single point contact for all periodic KYC related returns.
• Undertake periodic clean up exercise to ensure that customer data are regulatory compliant.
• Responsible for the KRIs, productivity, efficiency & performance appraisals of the team members.

• Merchant onboarding and maintenance.
• Merchant Payments.
• Collaborated with Legal and Compliance teams to handle exceptional KYC cases.
• Undertaken Cleaning up exercise for customer IDs of merchant.
• Respond to R.M,Vendor emails and telephone calls to resolve problems related merchant settlements, payments, refunds and chargeback .
• Handling daily account reconciliation.
• Manage chargeback case closure cases.

• Handled onboarding & account maintenance of security products.
• Opening accounts in Dubai financial market and Abu Dhabi security exchange.
• Managed end to end KYC processes.

Cash management

• Oversee corporate and retail cash management.
• Dealing with Central Bank of UAE for daily cash withdrawal and deposits through UAEFTS system.
• Manage branches and corporate customer's daily cash requirements and deposits.
• Handled disputes related ATM, CCDM & Cards.

Credit Card operation

• Handled acquirer & issuer chargeback.
• Handling daily chargeback reconciliation.
• Lead and successfully migrated the chargeback process to TCS,India within 6 months.

• Handled acquirer & issuer chargeback.
• Collaborated with Master and Visa association teams to handle exceptional dispute cases.
• Ensuring daily disputes are processed in accordance with Visa and MasterCard regulations.
• Handled high-risk disputes which involve high dollar amounts and Premier Customers.
• Respond to front end team email and telephone calls to resolve problems related disputes.
• Handled Merchant recovery and sharing the debit advisement.
• Team wise handled 180 to 200 cases in a day.
• Handling daily chargeback reconciliation.

• Providing constructive feedback to retail sales officers about process related issues to reduce TAT.
• Identifying customer requirements and providing solutions in terms of Credit Card Sales & support.
• Scrutinizing of credit card applications before submitting to Credit & disbursal team.
• Over look of the Admin function for all the managers and sales officers.
• Experienced in handling fire warden role.

• Manged Store functions.
• Handled Admin & Human Resources (HR) functions.

• Manged Store functions.