Jijeshram J
Store Manager
Chennai
Summary
Experienced and results-oriented Store Manager with 15 years of experience in retail environments. Motivated professional with strengths in supervising employees and promoting optimal customer service. Adept in employee relations, inventory organization, and visual merchandising. Prepared, organized, and trained in product knowledge and store regulations. Committed to creating an environment that is conducive to achieving increased sales and customer satisfaction.
Overview
16
16
years of professional experience
16
16
years of post-secondary education
Work History
Retail Store Manager
Levi's Store
Chennai
05.2019 - Current
- Trained team members in successful strategies to meet operational and sales targets.
- Completed routine store inventories.
- Submitted orders for new inventory.
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Optimized store displays and appearance via strategic merchandising.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Retail Store Manager
Levi's Store
Kochi
04.2018 - 04.2019
- Supervised and trained team of 4 full-time employees in sales, merchandising, and inventory control
- Implemented and maintained visual merchandising specific to Corporate standards.
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs.
- Brought forth excellent multitasking and prioritizing skills.
- Quickly determined customers needs, and developed solutions to meet needs.
- Upheld the highest standards of honesty and integrity.
- Created and administered semi-annual performance reviews of employees.
Assistant Retail Store Manager
Wills Lifestyle, ITC Ltd
Chennai
02.2012 - 03.2018
- Developed weekly schedules per payroll guidelines while accounting for employee and store needs.
- Implemented and maintained visual merchandising specific to corporate standards.
- Brought forth an exceptional understanding of market trends.
- Implemented online marketing campaigns.
Senior Retail Associate
Wills Lifestyle, ITC Ltd
Chennai
07.2007 - 01.2012
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Conducted product demonstrations to highlight features and redirect objections to positive aspects.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Managed efficient cash register operations.
Education
Diploma in Aviation,Hospitality&Travel Management - Travel Management
FrankFinn Institute of Airhostess Training
Chennai, India 06.2005 - 05.2007
Diploma in Hotel Management & Catering Technology - Hotel Management
The Hotel Academy
Chennai 06.2002 - 05.2005
Senior Secondary School Certificate -
NIOS
Chennai 04.2005 - 05.2006
Secondary School Certificate -
Sri Venkata Subha Rao School
Chennai 06.1992 - 05.2002
Skills
Visual Merchandising
Timeline
Retail Store Manager
Levi's Store
05.2019 - Current
Retail Store Manager
Levi's Store
04.2018 - 04.2019
Assistant Retail Store Manager
Wills Lifestyle, ITC Ltd
02.2012 - 03.2018
Senior Retail Associate
Wills Lifestyle, ITC Ltd
07.2007 - 01.2012
Diploma in Aviation,Hospitality&Travel Management - Travel Management
FrankFinn Institute of Airhostess Training
06.2005 - 05.2007
Senior Secondary School Certificate -
NIOS
04.2005 - 05.2006
Diploma in Hotel Management & Catering Technology - Hotel Management
The Hotel Academy
06.2002 - 05.2005
Secondary School Certificate -
Sri Venkata Subha Rao School
06.1992 - 05.2002