Summary
Overview
Work History
Education
Skills
Football, chess & travelling
Languages
Timeline
Generic

Jijin Jacob

New Delhi

Summary

Driven by results, I excelled at IEnergizer as an Executive CS - Operation, mastering Lua and showcasing adaptability by developing content moderation policies that enhanced user safety on Roblox. My expertise in CRM and a proven track record in improving user satisfaction highlight my ability to navigate and prioritize complex tasks efficiently. I was also a part of a special queue as an Intel analyst with the role of flushing of bad actors from within the platform.


Overview

3
3
years of professional experience

Work History

Executive CS - Operation

IEnergizer
08.2021 - Current
  • Working as a content moderator for an American process : "Roblox", with the responsibility to moderate the content uploaded by the user on the website which include monitoring & moderating user - generated contents like Images, text, audios, videos, self-developed games & models to ensure that the final product is as per the guidelines.
  • Exploring & hunting down insufficient data and providing daily report to the along with the statistics.
  • Part of a specialized team i.e TVE with the objective of preventing the spread of contents related to terrorism, violence & extremism on the platform.
  • Assisting client with various types of technical issues via email & suggesting effective way to higher management of Roblox to promote it's product & services while ensuring end user satisfaction & providing real time protection for their user base.
  • Maintain confidentiality and adhere to privacy & data protection regulations while handling user - generated content & sensitive user information, ensuring user trust & privacy are always prioritized.
  • Working experience on Lua programming language.
  • Collaborate with cross - functional teams, including legal, policy & product development, to develop & implement effective content moderation policies & procedures that prioritize user safety & satisfaction.
  • Enforce platform policies & rules consistently & fairly across all user - generated contents, while addressing user inquiries and concerns with empathy and professionalism.
  • Good knowledge & awareness about US culture.


Education

Bachelor of Computer Applications - School of Computing Science & Engineering

Galgotias University
Plot No. 2, Sector - 17 A, Gautam Budh Nagar
07.2020

Skills

  • Web page development
  • Advance Excel
  • MS Office
  • CRM
  • Zendesk
  • Jira
  • My SQL
  • Adaptability and Flexibility
  • Work Prioritization
  • Time Management
  • Decision-Making
  • Multitasking

Football, chess & travelling

  • Was a part of Inter - House & Inter - zonal Football team.
  • Love to play chess
  • Loves to travel & explore new places


Languages

English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Advanced (C1)
Japanese
Intermediate (B1)

Timeline

Executive CS - Operation

IEnergizer
08.2021 - Current

Bachelor of Computer Applications - School of Computing Science & Engineering

Galgotias University

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