Jijin Jacob
New Delhi
Summary
Driven by results, I excelled at IEnergizer as an Executive CS - Operation, mastering Lua and showcasing adaptability by developing content moderation policies that enhanced user safety on Roblox. My expertise in CRM and a proven track record in improving user satisfaction highlight my ability to navigate and prioritize complex tasks efficiently. I was also a part of a special queue as an Intel analyst with the role of flushing of bad actors from within the platform.
Overview
3
3
years of professional experience
Work History
Executive CS - Operation
IEnergizer
08.2021 - Current
- Working as a content moderator for an American process : "Roblox", with the responsibility to moderate the content uploaded by the user on the website which include monitoring & moderating user - generated contents like Images, text, audios, videos, self-developed games & models to ensure that the final product is as per the guidelines.
- Exploring & hunting down insufficient data and providing daily report to the along with the statistics.
- Part of a specialized team i.e TVE with the objective of preventing the spread of contents related to terrorism, violence & extremism on the platform.
- Assisting client with various types of technical issues via email & suggesting effective way to higher management of Roblox to promote it's product & services while ensuring end user satisfaction & providing real time protection for their user base.
- Maintain confidentiality and adhere to privacy & data protection regulations while handling user - generated content & sensitive user information, ensuring user trust & privacy are always prioritized.
- Working experience on Lua programming language.
- Collaborate with cross - functional teams, including legal, policy & product development, to develop & implement effective content moderation policies & procedures that prioritize user safety & satisfaction.
- Enforce platform policies & rules consistently & fairly across all user - generated contents, while addressing user inquiries and concerns with empathy and professionalism.
- Good knowledge & awareness about US culture.
Education
Bachelor of Computer Applications - School of Computing Science & Engineering
Galgotias University
Plot No. 2, Sector - 17 A, Gautam Budh Nagar07.2020
Skills
- Web page development
- Advance Excel
- MS Office
- CRM
- Zendesk
- Jira
- My SQL
- Adaptability and Flexibility
- Work Prioritization
- Time Management
- Decision-Making
- Multitasking
Football, chess & travelling
- Was a part of Inter - House & Inter - zonal Football team.
- Love to play chess
- Loves to travel & explore new places
Languages
English
Advanced (C1)
Hindi
Upper intermediate (B2)
Malayalam
Advanced (C1)
Japanese
Intermediate (B1)
Timeline
Executive CS - Operation
IEnergizer
08.2021 - Current
Bachelor of Computer Applications - School of Computing Science & Engineering
Galgotias University
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