Jijit Payyappilly

• Identified and resolved discrepancies in software licensing, including excess and unauthorized installations, utilizing software analysis tools
• Developed audit strategies and executed licensing audits using recommended solutions and advanced data analysis tools to identify and correct unauthorized installations, leading to a 20% decrease in non-compliance issues
• Implemented strategies to guide customers in aligning with licensing standards, optimizing compliance using project management tools
• Developed targeted outreach plans using CRM software to guide customers on corrective measures, increasing compliance rate by 20%
• Conducted training sessions to enhance understanding of complex licensing policies using interactive materials, resulting in a 30% increase in customer compliance
• Utilized advanced data analysis tools to project and achieve a 10% increase in compliance-driven sales

Project: Siemens Digital Industries Software (Anti-Piracy Campaign)
• Executed detailed analysis leveraging Smart flow tool, increasing license compliance by 20%.
• Leveraged Pleteo CRM to streamline customer interactions and enhance customer management, resulting in higher compliance rates.
• Spearheaded compliance-centric sales strategies, ensuring robust risk mitigation, strategic partner oversight, and streamlined legal escalation protocols increasing sale by 10%
• Spearheaded CRM data management, crafted predictive sales forecasts, and provided pivotal reports to the APAC manager, enhancing strategic sales decisions.
• Cultivated and sustained robust partnerships with distributors, resellers, and third-party vendors, creating a dynamic partner ecosystem while ensuring seamless communication, dedicated support, and effective resolution of challenges.
Project: Micro-focus Data protector (Audit)
• Successfully negotiated with established Micro Focus Data Protector clientele to initiate compliance audits, ensuring software utilization adhered to licensing agreements.
• Conducted thorough analysis of Audit Reports to identify upsell and service opportunities, effectively collaborating with the Micro-focus sales team to maximize customer engagement and revenue growth.

• Utilized advanced analytics to maintain clients' software portfolios at the forefront of innovation, achieving a 20% reduction in costs.
• Delivered specialized Licensing Position consultancy, boosting customer engagement and driving a 10% uplift in client efficiency across various organizational levels.
• Developed and implemented effective procurement and sourcing strategies to optimize customer engagement.
• Spearheaded the identification and onboarding of high-value suppliers to drive profitable procurement collaborations.
• Expertly negotiated with external vendors to secure favourable terms, optimizing cost-efficiency and value for the company..
• Delivered tailored solutions for clients in various industries, addressing unique challenges and needs using fruitful procurement and sourcing strategies.

• Spearheaded the M&E Pan India License Compliance division, contributing to 30% of total sales revenue.
• Spearheaded dynamic team management, leading 4 Trend Setter and 3 Denave teams with a focus on goal-setting, strategic coaching, and performance evaluation.
• Orchestrates collaboration between internal teams and audit firms, ensuring seamless engagement of channel partners and executive management.
• Cultivated the resolution of licensing discrepancies, leveraging partner programs and strategic contract negotiations, boosting sales by 15% through enhanced Field Sales operations.
• Cultivate robust partnerships with distributors, resellers, and vendors, ensuring a solid network that enhances communication, support, and swift resolution of challenges.
• Spearheaded the strategic planning and execution of targeted compliance campaigns, driving customer engagement and adherence to regulatory standards.
• Optimized Salesforce CRM operations with regular updates, precise forecasting, and prompt reporting to the Country Manager.

• Leading License Compliance business in west region to support 40% contribution to business.
• Spearheaded comprehensive audits within SMB sectors, driving revenue growth for Adobe's product suite.
• Oversaw and developed a high-performing team of tele-compliance executives to drive License Compliance initiatives across the Western region.
• Optimized client's Adobe software utilization and license entitlements, enhancing compliance and boosting sales by 20%.
• Devised and executed strategic initiatives for business growth, leveraging Audits, Reconciliation, and Re-harvesting techniques, resulting in a 10% uplift in customer retention.
• Spearheaded cross-functional collaboration with Channel Team and business partners to execute compliance campaigns, successfully boosting renewal business by 20%.

• Spearheaded customer engagement initiatives, achieving a 30% revenue increase via strategic End User Visits and Tele-Compliance. Exceeding Q4FY12 targets, delivering an exceptional 120% of the established goal.
• Spearheaded cost-saving strategies for client renewals and software licensing, enhancing profitability and customer retention.
• Led educational programs on Licensing Policies, EULAs, and SLAs, boosting company compliance and knowledge.
• Effectively communicated key industry trends and strategic recommendations to senior management.
• Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.

• Led strategic sales campaigns for flagship products such as Microsoft Dynamics CRM, Real WIN, and Power ERM, enhancing customer engagement and accelerating revenue expansion.
• Expertly crafted tailored RFPs to align with client specifications and requirements.
• Drove client acquisition with strategic sales dialogue, expert negotiation, and seamless deal closure, ensuring prompt payment collection.
• Fostered robust relationships with pivotal clients and stakeholders, driving customer satisfaction and loyalty.
• Expertly crafted and managed a comprehensive customer database, enhancing sales tracking and forecasting accuracy.
• Masterminded and delivered compelling sales presentations, effectively boosting client onboarding.
• Led the development and maintenance of robust cross-functional communication networks, ensuring alignment with critical sales objectives to drive strategic corporate synergy.

• Drove sales strategies across a multifaceted product portfolio, encompassing ERP solutions, HR and Payroll systems, and Education management platforms.
• Developed tailored RFPs for ERP and IMS solutions, aligning with precise customer requirements and goals.
• Expertly negotiate and secure deals, ensuring efficient payment collection.
• Fostered and sustained strategic partnerships with key stakeholders, driving organizational goals and initiatives.
• Developed and implemented key performance metrics, effectively monitoring progress and pinpointing opportunities for enhancement in customer engagement strategies.s of improvement

• Collaborated effectively within a team to deliver prompt and accurate responses to customer inquiries.
• Collaborated cross-functionally to achieve customer service goals.
• Expertly handled customer complaints and inquiries, ensuring professional and courteous resolutions.
• Proficiently handled customer inquiries, streamlined data entry, and efficiently processed orders to deliver an exceptional service experience.
• Proactively monitored customer satisfaction metrics, implementing swift corrective measures to ensure exceptional service standards.
• Managed approximately 50 incoming calls and emails per day.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

• Fostered cross-departmental collaboration to meet and exceed customer service objectives.
• Proficiently handled customer inquiries, ensuring swift order processing and meticulous data entry to optimize efficiency and precision.
• Enhanced customer engagement by utilizing exceptional communication skills and ensuring diligent follow-up.
• Communicated customer service insights to management for enhanced operational efficiency.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business also documented the same in GDS (www.orbits.com).
• Managed approximately 30 incoming calls and emails per day from customers.