JIJO JOSHUA GEORGE

• Responsibilities:-

Prospect and generate leads: Actively seek out potential clients through various channels such as networking, referrals, cold calling, and online platforms.

Closing more than 100 Cr Plus Business in the last 2 years and still counting.

Client consultation: Meet with clients to determine their needs, preferences, and financial capacities. Provide guidance and advice on the real estate market, property values, and comparative market analysis.

Property listings: Create and maintain accurate and enticing property listings. Use professional photography, virtual tours, and compelling descriptions to attract potential buyers or tenants.

Property showings: Coordinate and conduct property showings for interested buyers or tenants. Showcase the property's features, answer questions, and address any concerns.

Negotiation: Represent clients during the negotiation process to secure the best possible deal for them. Negotiate offers, counteroffers, and contract terms while ensuring client satisfaction.

Transaction management: Oversee the entire sales process from offer acceptance to closing. Coordinate inspections, appraisals, and necessary paperwork to ensure a smooth transaction.

Market research: Stay informed about local market conditions, industry trends, and competitive properties. Analyze market data to provide accurate pricing recommendations and strategic advice.

Relationship building: Cultivate and maintain strong relationships with clients, industry professionals, and relevant stakeholders. Build a network of contacts to generate future business opportunities.

Continuous learning: Stay updated on real estate laws, regulations, and best practices. Attend training sessions, workshops, and seminars to enhance your knowledge and skills.

I worked with leadership, senior management, and subject matter experts to identify and manage scope for deal/project phases, Communicate project progress to stakeholders, Identify scope changes and impact to estimated timelines,

Manage stakeholder expectations, especially with change that results from these projects and also work with leaders, skilled professionals and experts across many functional areas. Assisted in closing more than 300k deals ticket size during my tenure.

• Effective leadership and team management skills
• Delegate Tasks and Set Deadlines
• Responsible for Goal Setting exercise and R&R
• Targets: Individual and for the overall team
• Strategy: Design and implement Inside Sales strategy in line with the overall sales and business goals
• Execution: Develop and execute weekly, monthly and quarterly sales objectives.
• Operations: Create strong sales and data processes and systems
• Coordination: Liaison extensively with the global sales team and the GR&RS senior management to understand immediate priorities and translate them for the team
• Hiring / Training: Recruit, train, and up-skill talent
• New market entry strategy
• Pre-sales support
• Client profiling

• Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.

• Provided ongoing direction and leadership for program operations.
• Designed program implementation and maintenance plan.
• Organized and managed program development from conception through successful execution.
• Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
• Created and delivered program training and education to keep participants knowledgeable about program and provide necessary skills to participate productively.
• Closing more than 100Cr Plus Business Courses in Ivy League.

• Responsibilities: Service Provisioning, Service Activation, Service Quality Management, Service Problem Management, Field Engineer Support, Service De-provisioning
• Met month-end reporting objectives and deadlines.
• Participated in special projects to increase productivity and make meaningful impact on company and mission.
• Supervised team of process associates to enhance accountability, develop professional skills and improve efficiency.
• Identified modifications to processes and procedures that would promote better efficiency.
• Helped Closing more than 50 Cr Plus Business

• Responsibilities: Post-Sales support for Technical Support and Sales, Subject Matter Expert for Simplicity Process, In-bound sales line, Technical support division, Call monitoring and coaching, Quality management
• Managing team of more than 20 callers on daily basis and maintaining, FCR scale for clients. Increased Customer satisfaction index by 30% in 2 years.
• Developed and presented business cases, presentations and reports to senior management
• Supported teams in continuous delivery of quality products and services, enhancing usage and introducing new features