JIJO REJI IDICULA
Sales Manager
Mumbai
Summary
Results-driven Sales Manager with 10+ years of experience in PKI security and sales operations at Adweb Technologies. Proven expertise in managing enterprise accounts and channel sales, building strong client relationships, and delivering customized security solutions aligned with client needs. Skilled in driving revenue growth, identifying opportunities, and optimizing sales strategies across diverse markets.
Overview
15
15
years of professional experience
6
6
Certifications
4
4
Languages
Work History
Sales Manager
Adweb Technologies Pvt Ltd
04.2017 - Current
- Handling diverse products, and managing both channel sales and enterprise clients. Accountable for the complete sales cycle and post-sales activities.
- Understanding the client's requirements and suggesting the required products to them.
- Responsible for project management and service delivery.
- Keeping the clients updated about the latest technologies.
- Managing channel sales and enterprise customers at the same time.
- Following up with the client and closing the deal.
- Responsible for billing and payment collection from the customer.
- Handling products like SSL certificates, code signing certificates, PDF auto signer, DigiCert PKI products, domain registration, and S/MIME certificates.
- Handling customer/reseller escalations.
- Responsible for the coordination of complete post-sales activities.
- Arranging a demo of the specific products for the clients, along with the technical team.
- Achievements
- Sales Funnel.
- Total Sales Cycle.
- Communication
- Negotiation
Sales Executive
Adweb Technologies Pvt Ltd
08.2014 - 03.2017
- Managed sales for a comprehensive list of products, and coordinated with teams to ensure implementation and follow-up for customer satisfaction and success.
- Workdone
- Overseeing a diverse range of products, including SSL Certificates, Code Signing Certificates, PDF AutoSigner, and DigiCert Discovery.
- Following up with clients to nurture relationships, and secure successful deals.
- Ensuring exceptional service for both channel sales and enterprise customers.
- Demonstrating a deep understanding of the client's needs.
- Generating accurate and tailored quotes based on clients' specific requirements.
- Ensuring seamless implementation of products by overseeing a dedicated team of engineers.
Operations Executive
Adweb Technologies Private Limited
06.2013 - 12.2013
- Coordinated and followed up with both the clients and OEM for product release and delivery. Managed process enhancements, cost reductions, and operational tasks.
- Coordinating with the OEM and the client for the SSL certificate issuance.
- Managed planning of daily schedules and operational tasks.
- Decreasing costs by reviewing process documents and assessing operations.
- Following up on the backend process with the client for the product issuance.
- Delivery of the product to the client.
- Designing strategies for improving processes.
- Achievements
- Designed strategies for process improvements.
- Decreased costs by process document optimization.
Customer Service Representative
Intelenet Global Services Private Limited
06.2011 - 01.2012
- Provided quick and accurate solutions to customer inquiries and complaints. Familiarized with evolving products to ensure knowledge-led support.
- Addressing customer service inquiries.
- Keeping abreast of evolving product lines to provide knowledgeable customer support.
- Telephonic Mobile Banking Services (Barclays Bank PLC)
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Delivered outstanding customer service for UK-based customers via inbound calls.
- Achievements
- Delivered outstanding customer service to UK-based customers.
- Managed over 50 customer calls per day.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Education
M.Com - Management
Vivek College of Commerce
Mumbai01.2014
B. Com - Accounting
Vivek College of Commerce
Mumbai01.2011
HSC - Commerce
Vivek College of Commerce
Mumbai 04.2001 -
SSC - Middle School Education
Holy Family High School
Mumbai03-2006
Skills
Strategic business development
Solution-focused mindset
Strategic account management
Sales leadership
Strong verbal communication
Sales planning
New business development
Relationship building
Account management
Solution selling
CRM software
B to B sales
Certification
DigiCert Trust Life Cycle Manager-Sales Advisor
Interests
Sports (Football, Cricket, F1), Music, Gaming & Technology
Timeline
DigiCert Trust Life Cycle Manager-Sales Advisor
03-2026
DigiCert Software Trust- Sales Advisor V22.11
03-2026
DigiCert DNS Trust- Sales Advisor v23.06
03-2026
DigiCert Document Trust- Sales Advisor v23.09
03-2026
DigiCert Digital Trust Associate
03-2026
DigiCert Public Trust
03-2026
Sales Manager
Adweb Technologies Pvt Ltd
04.2017 - Current
Sales Executive
Adweb Technologies Pvt Ltd
08.2014 - 03.2017
Operations Executive
Adweb Technologies Private Limited
06.2013 - 12.2013
Customer Service Representative
Intelenet Global Services Private Limited
06.2011 - 01.2012
HSC - Commerce
Vivek College of Commerce
04.2001 -
M.Com - Management
Vivek College of Commerce
B. Com - Accounting
Vivek College of Commerce
SSC - Middle School Education
Holy Family High School
NATIONALITY
Indian
ADDRESS
Mumbai, India