JIJU Mathews

Lead end-to-end operations across OPD, Front Office, Financial Counseling, Executive Health Checkup, Telemedicine, Corporate Tie-ups, and Patient Navigation services.

Spearheaded the OP revenue leakage prevention initiative through a pre-billing model and IT-enabled provider accountability, reducing the average monthly leakage (20–30 bills) to near zero.

• Reduced final bill discount and payment pending at discharge by 50% from ₹4–5 lakhs/month to ₹1.5–2 lakhs via part bill creation, automated messages of part bill, and financial counseling interventions.

• Delivered 24% YoY growth in Executive Health Checkup revenue through package optimization and targeted campaigns.

Designed and executed specialty clinic growth strategies: – Dementia Clinic: Established operations and doctor engagement (avg.). 7 new registrations per month

Cardiac Failure Clinic achieved a 30% increase in registrations by engaging the cardiologists.

Improved OP Net Promoter Score (NPS) from 82% to 92% through systematic feedback analysis (Pareto), and corrective action frameworks.

Led digital reputation initiatives, achieving 900+ Google reviews within 9 months, contributing to projected 30% year-over-year growth.

Implemented the OP Turnaround Time (TAT) optimization project, redesigning token workflows to reduce patient waiting times.

Conceptualized and operationalized the Corporate Tie-up Desk in the main lobby to enhance conversion and corporate engagement

Leading Orthopedic TKR Camp, projecting 100 surgeries, with a revenue potential of ₹1.4 Crore by mid-year 2026.

Achieved strong growth in emerging channels: –

Second Opinion / International Consultations: 121% YoY growth –

Telemedicine: 72% YoY growth.

Successfully implemented the Royal Health Checkup Stay Reduction Initiative, achieving cost savings of ₹8,300 per patient through redesigning the service flow and fast-tracking.

Led end-to-end operations of OPD, IPD, Insurance, Billing, Pharmacy, Service Excellence, International Desk, Admission Desk, ER, Clinical Pharmacy, etc.

Eliminated advance payment dependency at admission, achieving nil advance policy stabilization over six months.

• Implemented a 48-hour part-billing system, maintaining payment pending at less than 30% of the bill value.

The costing of new procedures was added to the service master and reviewed every six months based on the market price, comparing it to the competitor hospital tariff.

• Strengthened insurance and TPA workflows: – Pre-authorizations within 24 hours – Interim bill management for estimate variations – Final bill dispatch within 72 hours post-discharge.

• Led insurance negotiations and receivables management, improving collection efficiency and aging control.

Enhanced OP Pharmacy conversion by 20%, preventing stock-outs, and sustaining prescription TAT at an average of 15 minutes.

• Maintained prescription bounce of less than 5% (formulary) through inventory optimization and formulary discipline.

• Institutionalized daily Operations Review Meetings, aligning clinical, billing, pharmacy, and support services.

Monitored discharge TAT (cash and insurance), driving deviation control, and process stabilization.

• Ensured regulatory compliance, including FRRO registration, within 24 hours for international patients.

Integrated clinical prescription audit findings into physician communication workflows.

NABH Entry Level Certification of five small and medium hospitals (end to end).

Quality audits, standard operating procedures, training, assessment preparation, NC closure, etc. (8 Small and Medium Hospitals)

Managed Group Clinical MIS monitoring of 40+ clinical performance indicators.
• Led IT integration and automation of clinical metrics and IHI Global Trigger Tools.
• Conducted inter-unit operational excellence and Lean 5S audits.
• Supported NABH Accreditation and Quality/Safety programs.

NABH Accreditation 4th Edition (1 unit), Entry Level Certifications (2 units), Nursing Excellence (1 unit), 5S Level 3.

Led NABH accreditation initiatives.
• Served as Management Representative – ISO 9001:2008.

Implemented ISO 9001:2008 certification programs for Government Primary Health Centers.