Jill Cain
Indianapolis
Summary
Client-focused healthcare executive with 10+ years of experience driving operational excellence, stakeholder engagement, and measurable business outcomes across senior living and post-acute care environments. Proven ability to build executive-level relationships, lead data-driven performance reviews, identify growth opportunities, and translate clinical and operational insights into strategic recommendations. Trusted partner to physicians, operators, and senior leaders with expertise in value-based care, KPI development, adoption strategies, workflow transformation, and organizational performance improvement. Known for combining clinical credibility, commercial awareness, and operational rigor to deliver exceptional outcomes and long-term partnership success.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Clinical Care Coordinator
Home & Community Care Transitions
Indianapolis, IN
10.2025 - Current
- Partnered with physicians, clinical leaders, and operational stakeholders to implement performance improvement initiatives, enhancing patient outcomes and supporting organizational goals.
- Partnered with physicians, clinical leaders, and operational stakeholders to drive performance improvement initiatives, improve outcomes, and support achievement of organizational goals.
- Built trusted relationships across multidisciplinary teams, facilitating collaboration and problem-solving to execute improvement initiatives effectively.
- Led cross-functional efforts in quality, value-based care, regulatory compliance, and operational excellence, ensuring accountability and tracking of key performance metrics.
Director of Therapy
American Senior Communities
Fishers, IN
12.2021 - 12.2026
- Directed multi-site rehabilitation operations across senior living communities, partnering with executive leadership, physicians, and interdisciplinary stakeholders to drive operational performance, quality outcomes, and organizational growth.
- Developed trusted relationships with facility leadership and clinical teams through performance reviews, strategic action plans, and accountability for operational and quality initiatives.
- Utilized data analytics, KPI dashboards, and performance scorecards to identify opportunities and present executive-level recommendations, resulting in measurable improvements in service delivery.
- Directed cross-functional initiatives on workforce optimization and regulatory excellence, achieving sustained operational results and four consecutive deficiency-free surveys.
Occupational Therapist
Communicare
Greenwood, IN
01.2018 - 02.2022
- Partnered with physicians, nurses, case managers, patients, and caregivers to develop and execute individualized care plans, driving positive clinical outcomes and enhancing the patient experience.
- Built relationships with interdisciplinary stakeholders, serving as a clinical resource and facilitating collaboration to resolve complex patient care and discharge planning challenges.
- Analyzed patient progress and functional outcomes to develop data-informed recommendations that enhanced care coordination and service delivery.
- Led problem-solving efforts across multidisciplinary teams, advocating for patient needs and aligning clinical objectives with operational priorities.
Education
Bachelor of Science - Kinesiology
University of Indianapolis
Indianapolis, IN05-2014
Master of Science - Occupational Therapy
University of Indianapolis
Indianapolis, IN12-2016
Skills
- Client Success Strategy
- Executive Relationship Management
- Strategic Account Leadership
- Data-Driven Decision Making
- Executive Business Reviews
- ROI Assessment & Outcomes Measurement
- Senior Living & Post-Acute Operations
- Healthcare Transformation
- Performance Analytics
- Cross-Functional Leadership
- Operational Excellence
- Change Leadership
- Value-Based Care
- Stakeholder Engagement
- Business Growth & Expansion
- Customer Adoption & Retention
- Strategic Planning
- Executive Communication
- Problem Resolution
- Continuous Improvement
- Vital signs monitoring
- Organizational skills
- HIPAA compliance
Certification
- OTR - Occupational Therapist Registered
- National Board of Occupational Therapy
- Certified Customer Success Manager (CCSM) - In Progress
- Certified Professional in Healthcare Quality (CPHQ) - In Progress
New Director of Therapy of the Year (2023)
Recognized for exceptional leadership, operational excellence, and commitment to clinical quality as Director of Therapy. Honored for driving significant improvements in productivity, team performance, patient outcomes, regulatory compliance, and organizational effectiveness while leading multi-site rehabilitation operations. Demonstrated excellence in strategic planning, stakeholder engagement, workforce development, and performance improvement initiatives, resulting in measurable business and clinical outcomes.
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Clinical Care Coordinator
Home & Community Care Transitions
10.2025 - Current
Director of Therapy
American Senior Communities
12.2021 - 12.2026
Occupational Therapist
Communicare
01.2018 - 02.2022
Master of Science - Occupational Therapy
University of Indianapolis
Bachelor of Science - Kinesiology
University of Indianapolis