Jill Dunn
Aurora
Summary
Results-driven Logistics and Transportation Specialist with 20+ years of experience managing domestic and international freight operations, carrier relationships, and compliance documentation. Proven success in reducing transportation costs, improving on-time delivery performance, and enhancing process efficiency through proactive communication and data-driven decision-making. Skilled in shipment coordination, freight negotiation, export documentation (AES/HTS), and cross-functional collaboration.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Senior Transportation Coordinator
Gap Inc.
03.2023 - Current
- Serve as one of the primary contacts for shipment issue resolution, and escalating complex cases to management and achieving 95% same-day resolution rate.
- Partnering with carrier teams/store employees to resolve delivery issues, reducing average resolution time by 20%.
- Manage communication channels via phone and email, tracking and updating delivery issues in real time.
- Communicate daily updates to logistics partners, ensuring 100% visibility on shipment status.
- Support brand-specific logistics initiatives, aligning operations with company KPIs and achieving on-time delivery goals.
Banquet Server / Bartender
Hollywood Casino / Lawrenceburg Event Center
02.2023 - Current
- Deliver exceptional guest service across events of 100–500 attendees, driving repeat bookings and positive feedback.
- Serve beverages per TIPS certification standards, maintaining 100% cash accuracy.
- Set up and break down banquet and bar areas, improving service efficiency by 15%.
- Collaborate with event and kitchen teams to achieve 98% on-time food service.
- Maintain full compliance with health, safety, and alcohol regulations, resulting in zero inspection violations.
Logistics Analyst
KONI North America
04.2023 - 06.2023
- Prepared and documented shipment activities with 100% accuracy.
- Negotiated carrier contracts, achieving 12% cost reduction.
- Coordinated 200+ monthly shipments across multiple transport modes.
- Maintained 98% on-time delivery through proactive communication.
- Improved route efficiency, reducing transit times by 8%.
Ocean Export Agent
Expeditors International of Washington Inc.
08.2022 - 04.2023
- Managed 50+ weekly ocean shipments, ensuring 100% tracking accuracy.
- Verified export paperwork and HTS codes for U.S. Customs compliance.
- Filed AES documentation with zero compliance errors.
- Coordinated vessel departures and delivery confirmations.
- Maintained client relationships, increasing repeat business by 15%.
Air Export Agent
Expeditors International of Washington
03.2022 - 08.2022
- Filed export documentation (letters of credit, commercial invoices, declarations) with 100% compliance.
- Communicated with 20+ clients and carriers daily, achieving 95% on-time performance.
- Compiled IATA- and TSA-compliant air cargo manifests.
- Coordinated cross-department operations with zero documentation errors.
Traffic Coordinator
NFM Welding Engineers
11.2004 - 02.2022
- Coordinated 100+ monthly domestic and international shipments.
- Maintained Excel-based records with 99% accuracy.
- Negotiated freight quotes, driving 25% annual cost savings.
- Managed customs brokers for shipments to multiple countries.
- Resolved shipment discrepancies, reducing repeat issues by 20%.
Education
Certification -
Stark State College
Canton, OHHigh School Diploma - undefined
Jackson High School
Massillon, OHSkills
- Logistics & Transportation Management
- Domestic & International Shipping Coordination
- Freight Negotiation & Carrier Relationship Management
- Route Optimization & Cost Reduction
- Freight Forwarding (Ocean, Air, Ground)
- Shipment Documentation (Bills of Lading, Commercial Invoices, SLI)
- Interpersonal & Organizational
- Cross-Functional Collaboration
- Client Communication & Relationship Building
- Problem Solving
- Process Improvement & Time Management
- Delivery issues resolution
Certification
TIPS Certification
Timeline
Logistics Analyst
KONI North America
04.2023 - 06.2023
Senior Transportation Coordinator
Gap Inc.
03.2023 - Current
Banquet Server / Bartender
Hollywood Casino / Lawrenceburg Event Center
02.2023 - Current
Ocean Export Agent
Expeditors International of Washington Inc.
08.2022 - 04.2023
Air Export Agent
Expeditors International of Washington
03.2022 - 08.2022
Traffic Coordinator
NFM Welding Engineers
11.2004 - 02.2022
High School Diploma - undefined
Jackson High School
Certification -
Stark State College
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