Jill Grueb
Leo
Summary
A dedicated, organized, and results-driven professional credited with combining complex assignments and improving processes to increase proficiency and productivity. Strong expertise in grasping new concepts quickly to allow for effective delegation and improved profit margins. Highly experienced and accomplished in building mutually beneficial relationships with stakeholders at all levels. Resourceful Accounting Analyst with a strong background in financial analysis, budgeting, and forecasting. Proven track record of success in providing accurate and timely financial information to support key decision-making.
Overview
11
11
years of professional experience
Work History
Customer Service Associate
AEP
Fort Wayne
05.2025 - Current
- Assisted customers with inquiries about services and account information.
- Resolved customer complaints through effective communication and problem-solving skills.
- Processed service requests and managed account updates efficiently.
- Educated customers on product features and usage for better understanding.
- Maintained accurate records of customer interactions in the service database.
- Handled high-volume calls while ensuring quality service standards were met.
- Greeted customers and identified their needs.
- Resolved customer inquiries in a timely manner.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Followed policies and procedures to meet or exceed established performance requirements.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Suggested product solutions based on individual customer needs.
- Maintained customer privacy and protected company operations by keeping information private and confidential.
- Updated databases with new and modified customer data.
- Updated system with order specifics and customer details, preferences, and billing information.
In Home Caregiver
Beverly Wilhelm
Leo-Cedarville
09.2022 - Current
- Developed and implemented recreational activities for residents.
- Provided compassionate and personalized care to two elderly clients, promoting their physical and emotional well-being.
- Implemented tailored care plans resulting in a 100% increase in clients' overall satisfaction and comfort.
- Enhanced communication with family members by providing detailed updates on clients' progress and needs, ensuring transparency and trust.
- Collaborated with healthcare professionals to optimize client treatment plans and improve quality of life.
- Maintained a clean and organized environment for clients, ensuring their safety and comfort at all times.
Financial Analyst
Frontier Communications
Fort Wayne
09.2021 - 09.2022
- Generated reports to track and monitor financial performance.
- Analyzed and monitored financial data, trends, and metrics to identify areas of improvement and potential cost savings.
- Reviewed and evaluated financial documents to ensure accuracy and compliance with legal and regulatory requirements.
- Developed and maintained financial databases to ensure accuracy of information.
- Led initiatives to improve cash flow management and working capital efficiency.
- Collaborated with cross-functional teams to analyze financial data and recommend cost-saving strategies.
- Collaborated with cross-functional teams to streamline financial reporting processes, improving efficiency.
- Analyzed market trends and competitor data to provide actionable insights for senior management decision-making.
Residential Appraiser
Allen County Assessor's Office
Fort Wayne
06.2018 - 09.2022
- Conducted thorough residential property appraisals for Allen County homes annually, ensuring compliance with local regulations and accuracy in property valuations.
- Assessed the condition of the subject property and compared it to similar properties.
- Skilled in using the cost, sales comparison, and income approaches to value.
- Utilized GIS mapping technology to assess the impact of the location on the value of the property.
- Established a thorough understanding of the Uniform Standards of Professional Appraisal Practice.
- Developed detailed sketches of the subject property and its location relative to other properties.
- Reviewed and analyzed all data collected during the appraisal process to ensure accuracy.
- Inspected the interior and exterior of the property to assess its condition.
- Developed detailed reports and presentations for the Board of Assessors, effectively communicating complex appraisal findings and influencing critical decision-making processes.
Collections Representative
Frontier Communications
Fort Wayne
07.2014 - 06.2018
- Resolved customer inquiries and complaints in a timely and efficient manner.
- Developed and implemented collection strategies to maximize recovery and minimize losses.
- Reconciled accounts and resolved discrepancies.
- Reviewed credit reports and financial statements to assess credit risk and determine payment arrangements.
- Monitored accounts for compliance with federal and state laws.
- Monitored accounts for compliance with collection policies and procedures.
- Demonstrated resilience and patience when dealing with difficult customers, effectively maintaining professionalism and achieving positive outcomes.
- Handled customer escalations in a professional and courteous manner.
- Conducted skip tracing activities to locate delinquent customers.
- Maintained accurate records of all collection activity.
- Applied data analysis techniques to identify trends and patterns in payment behavior, enabling targeted collection strategies for high-risk accounts.
- Resolved customer disputes promptly and amicably, preserving customer relationships and securing prompt payment of outstanding balances.
- Demonstrated empathy and understanding when communicating with customers experiencing financial difficulties, enhancing brand reputation and goodwill.
- Successfully maintained accurate and up-to-date records of all collection activities, ensuring compliance with company policies and regulations.
Education
Associate of Applied Science - Health Information Technology
San Juan College
Farmington, New MexicoSkills
- Supplies Inventory
- Treatment Plan Development
- Correspondence
- Forecasting
- Document Management
- Leadership
- Database Management
- Compliance Monitoring
- Client Education
- Recording Results
- Financial Analysis
- Investigation
- Data Integrity
- Materials Preparation
- Adherence
- Problem solving
- Effective communication
- Time management
- Attention to detail
- Conflict resolution
- Customer engagement
- Data entry
- Invoice processing
- Customer relationship management
Timeline
Customer Service Associate
AEP
05.2025 - Current
In Home Caregiver
Beverly Wilhelm
09.2022 - Current
Financial Analyst
Frontier Communications
09.2021 - 09.2022
Residential Appraiser
Allen County Assessor's Office
06.2018 - 09.2022
Collections Representative
Frontier Communications
07.2014 - 06.2018
Associate of Applied Science - Health Information Technology
San Juan College