Summary
Overview
Work History
Education
Key Projects
Awards and Achievements
Certification
Timeline
Generic
Jill Jain

Jill Jain

Mumbai, Mahrashtra,

Summary

With 4+ years of diverse experience spanning from driving growth in high-growth startups to managing key operations in a family business, I bring a unique blend of expertise in key account management, customer success, escalation management, business growth strategy and international business development. I am now seeking a stable, long-term opportunity to leverage my skills to make a meaningful contribution to an innovative, growth-focused organization.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Family Business

SHUBHMETAL AND ENGINEERING CO.
Mumbai, Maharashtra
03.2023 - Current
  • Successfully managed day-to-day operations, ensuring seamless business activities, and client interaction
  • Increased operational efficiency by automating key processes that were previously handled manually, reducing errors, and saving 20% of processing time
  • Built and maintained strong client relationships, driving repeat business, and enhancing customer satisfaction
  • Negotiated with suppliers and vendors to secure cost-effective deals
  • Supervised staff and labor management, ensuring efficient workforce coordination and timely task completion
  • Played a key role in expanding the company's portfolio and entering new markets

Business Analyst and Growth Manager

ZOMATO
Mumbai
09.2022 - 03.2023
  • Led the growth of strategic partner accounts by developing long-term business strategies, optimizing operations, and driving key metrics through menu optimization, competitive benchmarking, and stakeholder engagement, while serving as the primary contact for escalations and ensuring sustainable business growth

Client Service and Support

MYOPERATOR
Remote
11.2020 - 03.2021
  • Served as the single point of contact for key accounts, driving business growth through strategic programs, client onboarding, and proactive problem-solving and escalation management resulting in being awarded as ‘MyOperator Reference Champion’ for January 2021 and ‘Team of the Month’ for November 2021

Sales Development Associate

NETCORE SOLUTIONS
Mumbai
02.2020 - 07.2020
  • Drove business growth in the UK, Latin America, Southeast Asia, and the Middle East through lead generation, go-to-market strategies, and effective collaboration, leading to significant sales increases

Inside Sales

HUNTMETRICS PRIVATE LIMITED
Mumbai
08.2019 - 01.2020
  • Contributed to the Middle East market expansion by improving business processes, identifying potential clients, conducting product demos, and recommending security solutions to enhance customer environments

Education

Bachelors of Management Studies -

K.C. College
Mumbai
01.2019

12th (HSC) -

H.R. College of Commerce and Economics
Maharashtra
01.2016

10th (ICSE) -

Walsingham House School
Mumbai
01.2014

Key Projects

PRETTY CHIQUE, February 2025 – March 2025 | Mumbai, India

Led end-to-end planning and execution of the brand’s first-ever exhibition at The World Trade Centre, managing stall setup, customer engagement, and promotional activities to drive footfall, revenue, and brand awareness, resulting in securing bulk orders

Internship: DSP BLACKROCK , May 2018 - July 2018 | Mumbai, India

A research project that involved visiting banks, coordinating with different stakeholders, both internal and external, and driving channel management and channel

Awards and Achievements

  • Finalist, Reached the final rounds in a highly competitive process for Google Digital Marketing Apprenticeship 2025
  • Qualified into top 50 students, Qualified into top 50 students in the Carpe Diem 2016-17 event by IIM Calcutta
  • 3rd position, Secured 3rd position in the Solo vs Group Presentation Competition organized by K.P.B. Hinduja College of Commerce and Economics 2017

Certification

  • Foundations of Project Management, Google - Coursera, 01/01/25
  • Google AI Essentials, Google - Coursera, 09/01/24
  • Ecommerce Fundamentals, LinkedIn, 06/01/22
  • Customer Success Management Fundamentals, LinkedIn, 02/01/22

Timeline

Family Business

SHUBHMETAL AND ENGINEERING CO.
03.2023 - Current

Business Analyst and Growth Manager

ZOMATO
09.2022 - 03.2023

Client Service and Support

MYOPERATOR
11.2020 - 03.2021

Sales Development Associate

NETCORE SOLUTIONS
02.2020 - 07.2020

Inside Sales

HUNTMETRICS PRIVATE LIMITED
08.2019 - 01.2020

Bachelors of Management Studies -

K.C. College

12th (HSC) -

H.R. College of Commerce and Economics

10th (ICSE) -

Walsingham House School
Jill Jain