Summary
Overview
Work History
Education
Skills
Timeline
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Jill Proffitt

Brookston

Summary

Proactive team leader experienced in leading teams and managing multiple projects. Possesses excellent communication and problem-solving skills, as well as the ability to motivate and inspire team members to reach a common goal. Well-versed in training and developing staff and providing customer service to ensure a positive customer experience. Demonstrates commitment to quality assurance and process improvement in the workplace.

Overview

16
16
years of professional experience

Work History

Parts Manager

Collisions Unlimited
05.2017 - Current
  • Started out with this body shop detailing cars. Now I am currently the quality control for finished jobs. I also am parts organizer/manager. I organize the body parts and compare to estimates for the following week ensuring correct parts are ordered, received, and stored. I fill in for secretary when needed.
  • Evaluated parts pricing based on incoming invoice transactions for correct charges.
  • Interfaced with vendors concerning pricing, availability and damaged products.
  • Maintaining a safe clean work environment for employees.
  • Handle customers in a friendly respectful manner.
  • Work efficiently

Sandblaster

PTI Machining, Inc.
08.2009 - 07.2024
  • Sandblasting of medical components for chemotherapy treatment.
  • Quality control of several components used in medical field
  • Maintain clean and safe work environment
  • All paperwork is completed along with parts for material tracking information
  • Have never been late on an order
  • Have never had one rejected part in 14 years
  • Started sandblasting one component and now have over 10 different pieces to organize, sandblast and manage
  • Train new employees on quality policy. Safety first, then quality and quantity.
  • Prepare for ISO 1401, a quality and safety audit. Also includes environmental.
  • Maintaining machine performance and adjusting components as needed for beat outcomes.

Territory Supervisor

Hallmark Greeting Cards
03.2017 - 03.2023
  • Delegated tasks to team members according to individual strengths.
  • Organized workflow tasks to prevent downtime and production gaps.
  • Set performance goals for staff members and helped teams meet important deadlines.
  • Assisted managers with employee recruitment and interviews.
  • Motivated employees to reach highest professional potential.
  • Inspected work environment for health and safety hazards and reported findings to manager.
  • Trained new employees on company policies, procedures and work ethics.
  • Received product deliveries and moved materials to designated workplace locations.
  • Conducted employee evaluations and documented overall progress.
  • Taught company procedures to new employees and increased progress by identifying areas of weakness.
  • Resolved conflicts between team members and departments.
  • Implemented successful team-building initiatives to increase retention.
  • Notified employees of policy and procedure changes to promote overall compliance.
  • Coordinated employee schedules according to availability and approved shift changes.
  • Developed innovative strategies to maximize organizational efficiency.
  • Communicated employee, customer and workplace needs to managers.
  • Attended company meetings to exchange product information and coordinate work activities with other departments.
  • Collaborated with other departments to coordinate resources needed by sales team.
  • Monitored sales staff performance ensured that goals are met.
  • Evaluated individual performance and provided feedback on areas of improvement.
  • Examined merchandise ensured correct pricing and display and that it functions as advertised.
  • Provided staff with assistance in performing difficult and complicated duties.
  • Planned and prepared work schedules, and assigned employees to specific duties.
  • Hired, train, and evaluated personnel.
  • Listened to and resolved customer complaints regarding services, products, and personnel.
  • Supervised and motivated a team of 13 Retail merchandisers in over 40 Hallmark accounts.
  • Succeeded at fast paced retail industry.
  • Implemented decision making skills proficiently.
  • Computer skills
  • Kept records pertaining to purchases, sales, and requisitions.
  • Strong communication skills

Education

Bachelor of Science (B.S.) - Criminal Justice

Indiana University Kokomo
Kokomo, IN

Skills

  • Efficiency
  • Punctuality
  • Personable
  • Customer service
  • Inventory management
  • Vendor relations

Timeline

Parts Manager

Collisions Unlimited
05.2017 - Current

Territory Supervisor

Hallmark Greeting Cards
03.2017 - 03.2023

Sandblaster

PTI Machining, Inc.
08.2009 - 07.2024

Bachelor of Science (B.S.) - Criminal Justice

Indiana University Kokomo

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Jill Proffitt