Jill Wells Lafary
Morgantown
Summary
Experienced Property Technical Specialist with a proven track record in customer service and claim investigation. Skilled in monitoring performance metrics and developing strategies to enhance operational efficiency. Results-driven with over 18 years experience with a strong background in team building and strategy development.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Property Technical Specialist
Selective Insurance Company of America
Richmond, VA
02.2017 - Current
- Assisted in confirming and implementing providing best practices across inspection channels. Supported monitoring of process obtaining necessary information in order to collaborate with estimating vendors to ensure accuracy and timely input of confirmed data. Aided in adjustment and re-inspection efforts to enhance estimate accuracy within inspection channels.
- Monitor validation channel results and maintain with key performance indicator results. Identify opportunity areas to develop action plans, execute corrective actions based on analysis to achieve company business objectives.
- Assist the claim handling in communication to insureds, claimants and agents regarding problems associated with claims.
- Address estimating channel related issues to include coverage issues identify and respond in a timely and accurate manner.
- Utilize technical expertise to monitor and provide guidance with issues of increased complexity and exposure.
Property Claims Specialty Adjuster
Liberty Mutual
Indianapolis, IN
06.1991 - 10.2016
- Analyzed insurance claims to determine coverage and liability issues.
- Coordinated with clients and stakeholders to gather necessary documentation for claims processing.
- Conducted thorough investigations of claims, including interviews and site inspections.
- Developed strategies to mitigate risks and improve claims resolution efficiency.
- Worked with subrogation and salvage vendors to work and find areas of opportunity for recovery.
Education
Associate in Claims - AIC
AICPCU The Institutes
Malvern11-2020
Associate of Science - Business Administration
University of Phoenix
Tempe, AZ05-2008
Associate in Insurance - AI
AICPCU The Institutes
Malvern, PA10-2020
Associate in Commercial Underwriting - Underwriting
AICPCU The Institutes
Malvern, PA09-2000
Associate In Insurance Services - AIS
AICPCU The Institutes
Malvern, PA11-1998
Skills
- Customer Service
- Claim investigation
- Proficient use of network software to provide a quality product
- Assisted in training
- Team building and support of others
- Specialty in Inland Marine coverages from Heavy Equipment, Motor Truck Cargo and other areas
- Created Excel spreadsheet to monitor the larger claims sectioning them into components to censor all areas Used spreadsheet to work up small scale Business Income loss reports
Certification
- Licensed Claim Adjuster to handle claims in all states required in the US since 2013
Timeline
Property Technical Specialist
Selective Insurance Company of America
02.2017 - Current
Property Claims Specialty Adjuster
Liberty Mutual
06.1991 - 10.2016
Associate in Claims - AIC
AICPCU The Institutes
Associate of Science - Business Administration
University of Phoenix
Associate in Insurance - AI
AICPCU The Institutes
Associate in Commercial Underwriting - Underwriting
AICPCU The Institutes
Associate In Insurance Services - AIS
AICPCU The Institutes