Jillian Elizabeth Gardner
New Delhi
Summary
Enthusiastic and customer-focused individual with a strong background in communication, hospitality, and client management. Proven ability to handle customer service responsibilities with professionalism, ensuring passenger safety, and delivering exceptional in-flight experiences. Committed to creating a welcoming environment, maintaining high service standards, and assisting international travelers with cultural sensitivity and adaptability. Eager to bring skills to an esteemed airline as a cabin crew member.
Overview
7
7
years of professional experience
Work History
Academic Manager
Gardner’s Memorial School
Uttar Pradesh
01.2022 - 12.2024
- Lead with a vision and purpose ensuring academic excellence and financial sustainability with parents trust in our future
- Managed administration by keeping the decorum, safety and conflict resolution among students while enhancing their curriculum quality.
- Fostered a positive learning environment by promoting diversity, inclusion, and equity among students, faculty, and staff members.
Business Development Associate
Byjus Think And Learn Pvt. Ltd.
Delhi
01.2021 - 10.2022
- Connecting potential customers, set up meetings and converted in to generate revenue which was later recognized and rewarded for outstanding performance in client conversion.
- Developed persuasive communication skills and gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of the process and collaborated with managers to provide customer feedback and recommend operational changes
Designer
Flags Communication Pvt. Ltd.
Delhi
09.2018 - 09.2020
- Worked on creative projects, posters, logos, banners, taglines and product catalogues enhancing presentation and customer engagement skills.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
Intern
Rajkalp Mudranalaya Pvt. Ltd.
Gujarat
08.2017 - 09.2018
- Created large scale newspaper, magazine, book binding prints and content in an organized manner for the public.
- Frequently inspected production area to verify proper equipment operation.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Visual Arts -
Parul University
Gujarat, India01-2016
ISC-XII -
La Martiniere Girls’ College
Lucknow, India01-2014
ICSE-X -
La Martiniere Girls’ College
Lucknow, India01-2012
Skills
- Effective Communication & Interpersonal Skills
- Multilingual Sensitivity & Adaptability
- Customer Service Excellence
- Conflict resolution & Problem Solving
- Upselling & Revenue Generation
- Ability to work Independently or on a Team
- Time Management and Organization
- Adaptability and Flexibility
Hobbies and Interests
- Basketball
- Painting
- Gardening
- Cooking
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Gujarati
Intermediate (B1)
Timeline
Academic Manager
Gardner’s Memorial School
01.2022 - 12.2024
Business Development Associate
Byjus Think And Learn Pvt. Ltd.
01.2021 - 10.2022
Designer
Flags Communication Pvt. Ltd.
09.2018 - 09.2020
Intern
Rajkalp Mudranalaya Pvt. Ltd.
08.2017 - 09.2018
Bachelor of Visual Arts -
Parul University
ISC-XII -
La Martiniere Girls’ College
ICSE-X -
La Martiniere Girls’ College