Jillian Elizabeth Gardner
New Delhi
Summary
Enthusiastic and customer-focused individual with a strong background in communication, hospitality, and client management. Proven ability to handle customer service responsibilities with professionalism, ensuring passenger safety, and delivering exceptional in-flight experiences. Committed to creating a welcoming environment, maintaining high service standards, and assisting international travelers with cultural sensitivity and adaptability. Eager to bring skills to an esteemed airline as a cabin crew member.
Overview
7
7
years of professional experience
Work History
Academic Manager
Gardner’s Memorial School
01.2022 - 12.2024
- Lead with a vision and purpose ensuring academic excellence and financial sustainability with parents trust in our future
- Managed administration by keeping the decorum, safety and conflict resolution among students while enhancing their curriculum quality.
- Fostered a positive learning environment by promoting diversity, inclusion, and equity among students, faculty, and staff members.
Business Development Associate
Byjus Think And Learn Pvt. Ltd.
01.2021 - 10.2022
- Connecting potential customers, set up meetings and converted in to generate revenue which was later recognized and rewarded for outstanding performance in client conversion.
- Developed persuasive communication skills and gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Served customers with knowledgeable, friendly support at every stage of the process and collaborated with managers to provide customer feedback and recommend operational changes
Designer
Flags Communication Pvt. Ltd.
09.2018 - 09.2020
- Worked on creative projects, posters, logos, banners, taglines and product catalogues enhancing presentation and customer engagement skills.
- Transformed client ideas into compelling visual concepts, ensuring their vision was accurately brought to life.
- Collaborated with cross-functional teams to ensure cohesive branding across all marketing materials.
Intern
Rajkalp Mudranalaya Pvt. Ltd.
08.2017 - 09.2018
- Created large scale newspaper, magazine, book binding prints and content in an organized manner for the public.
- Frequently inspected production area to verify proper equipment operation.
- Contributed to a positive team environment by collaborating with fellow interns on group projects and presentations.
Education
Bachelor of Visual Arts -
Parul University
Gujarat, India01-2016
ISC-XII -
La Martiniere Girls’ College
Lucknow, India01-2014
ICSE-X -
La Martiniere Girls’ College
Lucknow, India01-2012
Skills
- Effective Communication & Interpersonal Skills
- Multilingual Sensitivity & Adaptability
- Customer Service Excellence
- Conflict resolution & Problem Solving
- Upselling & Revenue Generation
- Ability to work Independently or on a Team
- Time Management and Organization
- Adaptability and Flexibility
Hobbies and Interests
- Basketball
- Painting
- Gardening
- Cooking
Languages
English
Bilingual or Proficient (C2)
Hindi
Advanced (C1)
Gujarati
Intermediate (B1)
Timeline
Academic Manager
Gardner’s Memorial School
01.2022 - 12.2024
Business Development Associate
Byjus Think And Learn Pvt. Ltd.
01.2021 - 10.2022
Designer
Flags Communication Pvt. Ltd.
09.2018 - 09.2020
Intern
Rajkalp Mudranalaya Pvt. Ltd.
08.2017 - 09.2018
Bachelor of Visual Arts -
Parul University
ISC-XII -
La Martiniere Girls’ College
ICSE-X -
La Martiniere Girls’ College
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