Jillian Huffman
Mitchell
Summary
Dynamic and results-driven General Manager with extensive experience at Pizza Hut, excelling in employee training and inventory control. Proven track record of enhancing customer satisfaction and operational efficiency through effective team development and strategic cost-saving measures. Committed to fostering a positive work environment while driving sales growth and maintaining high service standards.
Overview
7
7
years of professional experience
Work History
Shift Manager
Wendys Restaurant
Mitchell, IN
02.2026 - Current
- Supervised daily operations to ensure quality service and customer satisfaction.
- Trained and mentored team members on food safety and service standards.
- Managed inventory levels, reducing waste through efficient stock control practices.
- Implemented process improvements that enhanced order accuracy and speed of service.
Assistant Manager
KFC
Paoli, IN
10.2024 - 11.2025
- Assisted in daily operations to ensure efficient service delivery and customer satisfaction.
- Coordinated staff schedules to optimize labor resources during peak hours.
- Implemented training programs for new team members, enhancing operational efficiency.
- Monitored inventory levels and conducted stock audits to minimize waste and ensure availability.
- Addressed customer inquiries and resolved issues, maintaining high service standards.
- Developed standard operating procedures to streamline processes and improve team performance.
- Led team meetings to communicate goals, share feedback, and foster a collaborative environment.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
General Manager
Pizza Hut
Paoli, IN
07.2022 - 11.2024
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Managed staff performance through training, scheduling, and performance evaluations.
- Implemented cost-control measures to optimize inventory management and reduce waste.
- Developed marketing strategies to enhance brand visibility and drive sales growth.
- Analyzed financial reports to inform budget planning and operational decisions.
- Fostered a positive work environment by promoting teamwork and employee engagement initiatives.
- Oversaw compliance with health and safety regulations, ensuring adherence across all restaurant operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
General Manager
Donatos
Indianapolis, IN
10.2018 - 11.2020
- Implemented operational strategies and effectively built customer and employee loyalty.
- Led daily operations to ensure efficient service delivery and customer satisfaction.
- Oversaw compliance with health and safety regulations, ensuring adherence across all restaurant operations.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Managed budget implementations, employee evaluations, and contract details.
- Established comprehensive employee training programs to develop skills, improve productivity, and maintain compliance with industry regulations.
Education
No Degree - Criminal Justice
Brown Mackie College
Indianapolis, INSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Opening and closing procedures
- Punctual and reliable
- Handling customer complaints
- Energetic and enthusiastic
- Training and mentoring
- Relationship building
- Team development
- Delegating work
- Mentoring and coaching
- Quality assurance
- Staff training and onboarding
- Inventory control
- Staff development
- Documentation and reporting
- Safety compliance
- Schedule management
- Inventory controls
- Hiring and recruiting
- Performance reviewing
- Equipment troubleshooting
- Verbal and written communication
- Shift leadership
- Active listening
- Critical thinking
Timeline
Shift Manager
Wendys Restaurant
02.2026 - Current
Assistant Manager
KFC
10.2024 - 11.2025
General Manager
Pizza Hut
07.2022 - 11.2024
General Manager
Donatos
10.2018 - 11.2020
No Degree - Criminal Justice
Brown Mackie College