Jillian Pendleton
New Albany
Summary
Dynamic and dedicated professional with over five years of experience at Upland Brewing Company, specializing in high-volume dining and exceptional guest engagement. Demonstrated expertise in banquet coordination and staff training, consistently ensuring regulatory compliance while delivering outstanding service. Highly skilled in multitasking and maintaining cleanliness standards, with a strong focus on enhancing customer satisfaction through attentive and personalized service. Committed to fostering a positive dining experience that drives repeat business and builds lasting relationships with patrons.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Server/Bartender/FOH Manager/Banquet Manager
Upland Brewing Company
03.2021 - 04.2026
- Provided exceptional customer service, ensuring positive dining experiences for guests.
- Managed multiple tables efficiently, prioritizing guest needs and timely service delivery.
- Collaborated with kitchen staff to ensure accuracy of orders and prompt service execution.
- Handled cash and processed transactions accurately using POS systems.
- Assisted in inventory management, monitoring stock levels and ordering supplies as needed.
- Resolved customer complaints promptly, enhancing overall satisfaction and loyalty.
- Implemented process improvements that streamlined table turnover and increased service efficiency.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Oversaw daily operations, ensuring team alignment with organizational goals.
- Oversaw banquet operations, ensuring seamless execution of events and high guest satisfaction.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Oversaw scheduling of banquet staff while maintaining optimal staffing levels during peak seasons without compromising on quality service delivery.
- Trained new staff on menu items, service standards, and operational procedures to maintain quality.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
Overnight Stocker
Walmart
12.2020 - 03.2021
- Executed timely stocking of store shelves to ensure product availability.
- Executed strategic product positioning to enhance accessibility and efficiency.
- Facilitated movement of pallets from storage area to retail floor to optimize inventory display.
- Developed and maintained an organized store layout to facilitate customer navigation and optimize merchandising strategies.
Server
Union Gameyard
09.2020 - 12.2020
- Processed a significant number of customer inquiries consistently, ensuring timely resolutions.
- Greeted customers upon arrival to enhance their experience.
- Processed customer orders with accuracy and efficiency.
- Facilitated dining experiences by serving food to patrons with attention to quality and presentation.
- Coordinated the removal of used tableware and ensured readiness for new guests in a fast-paced environment.
- Established efficient payment setups via POS to enhance transaction accuracy.
Server/Bartender
Harbor and Hops
09.2019 - 10.2020
- Delivered exceptional customer service to enhance guest experience and satisfaction.
- Trained new servers on menu items, service protocols, and operational procedures.
- Mentored junior servers, fostering a positive team environment and enhancing service skills across the team.
- Resolved customer complaints effectively, demonstrating strong problem-solving abilities and commitment to service excellence.
- Served food and beverages promptly with focused attention to customer needs.
Server
Griffs
01.2019 - 04.2019
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Bussed and reset tables to keep dining room and work areas clean.
- Managed multiple tables efficiently, prioritizing tasks to enhance dining experience for patrons.
Server
1894 Lodge
07.2017 - 03.2018
- Welcomed customers with a friendly and professional demeanor.
- Conducted detailed cleaning of dining area before and after service to uphold hygiene standards and customer satisfaction.
- Maintained comprehensive oversight of reservations to support seamless customer experiences.
- Applied knowledge of menus to enhance customer dining experiences.
- Delivered plates to tables to ensure efficient meal presentation and customer satisfaction.
- Administered cash, check, and credit order transactions to facilitate efficient financial operations.
- Executed food and beverage order management to ensure timely service.
Education
High school or equivalent -
Henryville, IN06.2017
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Safe food handling
- High volume dining
- Team collaboration
- Sales expertise
- Guest relations management
- Point of sale operation
- Team leadership
- Decision-making
- Venue coordination
- Staff leadership
Certification
TABC
Timeline
Server/Bartender/FOH Manager/Banquet Manager
Upland Brewing Company
03.2021 - 04.2026
Overnight Stocker
Walmart
12.2020 - 03.2021
Server
Union Gameyard
09.2020 - 12.2020
Server/Bartender
Harbor and Hops
09.2019 - 10.2020
Server
Griffs
01.2019 - 04.2019
Server
1894 Lodge
07.2017 - 03.2018