Jim Christian
Ahmedabad
Summary
Seeking Greater Challenges, Higher Responsibilities, and Congenial Work Atmosphere with Higher Rewards to help me contribute towards the Corporate Mission of the Organization.
An overall professional experience of 20+ years in Administration, Operation, Customer Care/Service, Domestic and international travel and relationship/liaison. I have been associated with the best organisation a person can grow in their career. Implementing and ensuring maintenance of quality management in all department and deliver best. Quality and time bound completion of assigned tasks through planning, monitoring and execution Superior project management and organizational skills Possesses core strengths & expertise in Admin and relationship. Believe in “Can Do Philosophy”. High level of honesty and Integrity. Good in communication and interpersonal skills. Good in decision-making and problem solving. Customer awareness and focus. Office & Exim Management.
Overview
31
31
years of professional experience
Work History
Senior Travel Consultant
Unigloble utopia travel
Ahmedabad
09.2024 - Current
- Assist the travellers with best-in-class travel support through multiple contact channels: chat, call and email.
- Experience in Corporate ticketing.
- Area of expertise PNR, Issuance, Re-issuance, Refund, Cancellation, Date Change, Voluntary & Involuntary changes.
- Endeavour to convert every enquiry into a booking by providing optimal routes & fares.
- Make quick and accurate analyses of customer needs, persona and level of urgency.
- Provide accurate information for hotel, flight, car and rail bookings, as required.
- Hands-on experience on issuing Domestic & International tickets using Amadeus, 1source or Sabre.
- Respond to customers within SLA expectations and requirements.
- Assist finance for recovering debt from client & customer.
- Follow company and customer travel and expense procedures and policies in addition to global compliance procedures.
- Provide regular feedback to stakeholders on the progress of goals and performance of key operating processes.
- Stay educated on airline rules, regulations, and current affairs that help me set the standard for best-in-class travel support.
- Adhere to attendance policy and complete all assigned training.
- Meet individual performance metrics in support of the organization and company business objectives.
Senior Travel Admin/Executive
Technomine
Ahmedabad
09.2023 - 09.2024
- To email & make calls on the lead assigned.
- Reconfirm origin, destination, travel dates No. of pax.
- Share price using GDS (Sabre) make reservation.
- Get payment details (like CC No/ Cheque payment or cash).
- Share reservation details with US client to issue tickets. (Travel agent)
- Fill payment authorization form and get it approved by the client.
- Email tickets & insurance to the client.
- Achieved Sabre knowledge.
SOLAR SALES and service Executive
Solarmaxx
Ahmedabad
06.2020 - 07.2023
- Make sales calls on the lead assigned and pitch for solar panels and inverters.
- Maintaining regular follow ups with the interested prospects.
- Apply for solar meter for customers who have authorized the sales deal.
- Applying solar meter application with the Distributor’s (Electricity supplier).
- Following approval arrange/schedule for solar installation at customer’s place.
- Getting the payment collected and follow up for review and rating (feedback).
- Achieved five-star rating on Google and home portal.
SALES QUALITY MANAGER
Emerald Honda
Ahmedabad
06.2016 - 05.2020
- Company Overview: Automobiles (Honda car dealer)
- To ensure the Customer Care operates effectively and that the functions activities are aligned to the sales team, service team, back-office team, other dealer departments, with existing customers, external customers along with manufactures regional office.
- Managing/reporting and distributing sales enquires generated thru events, online portals and other social networking sites & web links, inbound troll free calls and customer referrals.
- Train new sales team individuals (grooming, soft speaking/sales scripts skills to maintain behavior continue disciplined how to document/to get proper paperwork from prospects).
- Ensuring showroom ambience/decorum is fresh and lively during operational hours (proper decorations, lights, cleanliness music demo and display cars neat and fresh looks) and keeping showroom guest elevated and convinced. Make sure showroom guest doesn’t remain unattended or annoyed.
- Make sure safety of the delivery vehicle (i.e., no damage during transit from stockyard to showroom with proper fuel/PDI done as per Honda standard).
- Making alternative arrangements or urgent repairs of the delivery vehicle if damaged or any default.
- Creating delightful, joyful and a memorable delivery process. (Cakes, music, cheering, applauding and bouquet).
- Supporting sales team during rush/pick season for demonstrating vehicle operations to customer in showroom and giving/arranging test drives and during concern or complain.
- Setting- up continuous sales improvement of the sales staff.
- Silently Supported service team and Backoffice operations with a view of maintaining minimum turnaround time and best of work environment.
- Actively worked on customer sales satisfaction. (Achieved the best dealer award in 2017-18).
- Automobiles (Honda car dealer)
Administration & EXIM
IGATE Global Solutions Ltd
Gandhinagar
04.2011 - 05.2016
- Company Overview: IT/ITES
- Liaison with major central bodies like STPI, KASEZ, CE & Customs GIDC on regular reports submission and compliance issues for smoother operation.
- Responsible for the movement of bonded and non-bonded goods from the DTA/SEZ units.
- Issuing ARE 2 forms to service/capital goods providers and get service tax / duty benefit for both vendor and unit.
- Issuing (manual and online/digital) BOE for import of capital goods and take Duty benefits/exemption for both units DTA/SEZ.
- Issuing shipping bill and PAC for goods send from SEZ on permanent or temporary basis.
- Co-ordinating with the CHA for documents and approval of import and export goods.
- Actively supporting procurement team for issuing PO’s, clearance of capital goods in and out of SEZ unit.
- Responsible for vendor billing and timely payment of vendor, coordination with payable team.
- Effective management of support staff (office, pantry & housekeeping).
- Plan and implement new policies within the scope of administration department.
- Maintenance of pantry & courier function.
- Fulfilment of printing & stationary requirements of all departments.
- Coordinating with E&M team for Repairs and Maintenance of critical equipment.
- Arranged two successful corporate rebranding exercises including coordination of legal name Change in all local government bodies and new logo with all vendors and clients and utility providers.
- Supporting commercial team for timely clearance of imports goods with the help of CHA.
- Responsible for the movement of bonded and non-bonded goods from the SEZ premises.
- Ensuring issue and cancellation of SEZ pass of unit. Keeping proper record of these passes.
- IT/ITES
Shipping Executive
Ansh & Co. Bhavnagar
Bhavnagar
01.2007 - 05.2010
- Company Overview: Ships/Port Agents & Tug/Barge Operators
- Actively handing client relationship and daily office communication.
- I was handling port operation for break-bulk vessels both anchorage and ashore alongside for Proper discharge operation and smooth turnaround which included discharging from mother vessel to barge, barge to shore in given lay time.
- Scheduling and supervising trips for Barges (cargo boats) for comedies (i.e., DOP, Coal metal scrape).
- Maintaining records for incoming cargo trip wise.
- Looking for reusable/ refurbished goods from Alang.
- General Shipping husbandry works.
- Ships/Port Agents & Tug/Barge Operators
Sales Administration
Meera Travels Agency
Ahmedabad
08.2004 - 11.2006
- Supervising and daily briefing Ticking Staff, office accountants and passport handling team.
- Co-ordinate with Clients (Walk inn Clients too) for foreign VISA, passport applicants international and domestic ticking and looking for sales and marketing of the agency.
- Managing and booking hotels for the Clients and for group tours.
- Co-ordinating for travel insurance and foreign exchange (Buy and Sell).
- Effectively managing collection from client (those having a credit account with the agency).
- Co-ordination with Cab facility vendors / suppliers for cabs on rent for Clients.
- Taking care of tickets issued correctly and timely delivered to clients.
- Maintaining timely reports (airline reports and making payment to the airlines).
- Maintenance of office records. (Office bills and reports).
- Miscellaneous purchase (Computer and printer water purifiers’ vehicle and stationery items).
- Organize and ensure a six-month refreshable picnic for staff. (Staff welfare)
Shipping Executive
M/s. H.K. DAVE LTD
Bhavnagar
01.2000 - 01.2003
- Company Overview: Shipping Agency.
- I was handling port operation for break-bulk vessels both anchorage and ashore alongside for Proper discharge operation and smooth turnaround which included discharging from mother vessel to barge, barge to shore in given lay time.
- Scheduling and supervising trips for Barges (cargo boats) for comedies (i.e., DOP, Coal metal scrape).
- Maintaining records for incoming cargo trip wise.
- Co-ordinate with team on VHF for proper discharge.
- General anchorage work.
- Shipping Agency.
Sales/Admin
M/s.Tamboli Tours & Travels
Bhavnagar
07.1995 - 01.2000
- Company Overview: Travel Agency
- Taking orders for flight journey from clients for (Domestic and International journey) and route their journey make confirm reservations, issuing proper tickets and collecting fare/cash.
- Co-ordinate with Clients (even walk inn) for foreign VISA, passport applicants international and domestic ticking and looking for sales and marketing of the agency.
- Managing and booking hotels for the Clients and for group tours.
- Co-ordinating for travel insurance and foreign exchange (Buy and Sell).
- Effectively managing collection from client (those having a credit account with the agency).
- Co-ordination with Cab facility vendors / suppliers for cabs on rent for Clients.
- Taking care of tickets issued correctly and timely delivered to clients.
- Maintaining timely reports (airline reports and making payment to the airlines).
- Maintenance of office records. (Office utility bills tax bills).
- Travel Agency
Office Clerk
M/s. Real Consultancy (Dealer for Blue Dart Express)
Bhavnagar
05.1994 - 08.1995
- Company Overview: Courier Service.
- Issuing Consignments Air Waybill for outward cargo and dispatching to Blue Dart.
- Disturbing to cargo to courier boys and making sure that the cargo is delivered on timely.
- Maintenance of office records. (Office bills and reports).
- Courier Service.
Education
10th -
Fatima Convent High School
BhavnagarCommerce
Skills
- Corporate ticketing
- PNR management
- Amadeus system
- Travel compliance
- Booking conversions
- Customer relationship management
Languages
English, Hindi, Gujarati, English, Hindi, Gujarati, English, Hindi, Gujarati, English, Hindi, Gujarati
<Enter your own>
- Date of Birth: 01/22/77
- Gender: Male
- Nationality: Indian
- Marital Status: Single
- Religion: Roman Catholic
Academics - Education
- 10th Grade, Fatima Convent High School Bhavnagar
- Further studies in Commerce, Thru Correspondence
Timeline
Senior Travel Consultant
Unigloble utopia travel
09.2024 - Current
Senior Travel Admin/Executive
Technomine
09.2023 - 09.2024
SOLAR SALES and service Executive
Solarmaxx
06.2020 - 07.2023
SALES QUALITY MANAGER
Emerald Honda
06.2016 - 05.2020
Administration & EXIM
IGATE Global Solutions Ltd
04.2011 - 05.2016
Shipping Executive
Ansh & Co. Bhavnagar
01.2007 - 05.2010
Sales Administration
Meera Travels Agency
08.2004 - 11.2006
Shipping Executive
M/s. H.K. DAVE LTD
01.2000 - 01.2003
Sales/Admin
M/s.Tamboli Tours & Travels
07.1995 - 01.2000
Office Clerk
M/s. Real Consultancy (Dealer for Blue Dart Express)
05.1994 - 08.1995
10th -
Fatima Convent High School
Commerce
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