Jimmy Kelley
Fort Wayne
Summary
I am a Servant Leader with customer focus. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies.
Overview
8
8
years of professional experience
Work History
Project Manager
ServiceMaster by Crossroads Restoration Services
12.2023 - Current
- Overseas all of the water, fire, mold crews for quality control, efficiency, and profitability (ensure right amount of equipment & quality of services).
- Initial assessment of water/smoke/fire damage in buildings and completion of any mitigation-related tasks which include (but are not limited to) securing the job site, overseeing performance of any necessary demo/cleaning and ensuring the set up of proper equipment
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Planned, designed, and scheduled phases for large projects.
- Train and mentor new technicians
- Handling of industrial restoration equipment
- Oversees production processes as scheduled and communicated
- Fast-paced work environment that focuses on completing the job in a thorough yet efficient and timely manner
- Manages the customer and client experience
- Assures that the company consistently passes environmental clearance tests
- Assures that all tracking is completed properly, on every job
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and coworkers
- Follows and oversees safe work practices and adhere to safety and risk management guidelines at all times
- Coordinate with insurance adjusters.
- Signs and Scopes jobs.
Lead Restoration Technician
Servpro of Kosciusko and Noble Counties
08.2023 - 12.2023
- Performed thorough inspections to accurately assess property damage and determine appropriate restoration methods.
- Monitor, communicate, and respond to customer needs/concerns to ensure customer needs are met
- Communicate clear expectations to Production Technicians and supervise their activities
- Perform production processes as scheduled and ensure quality control
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
- Resolve problems quickly as they arise
- Manage job file documentation to ensure complete and accurate project details
- Clean and maintain vehicles, equipment, warehouse, and office areas
- Assess property damaged by fire, water, mold, and weather disasters
- Remove and replace damaged drywall, plumbing, and related materials
Restoration Team Lead
Puroclean
03.2023 - 08.2023
- Communicate clear expectations to Production Technicians and supervise their work
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Trained new team members by relaying information on company procedures and safety requirements.
- Monitor, communicate, and respond to customer needs / concerns to ensure customer needs are met
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
- Resolve problems quickly as they arise
- Manage job file documentation to ensure complete and accurate project details
- Manage and control costs of production projects
- Clean and maintain vehicles, equipment, warehouse, and office areas
Assistant Project Manager
ServPro of Fayetteville
03.2022 - 03.2023
- Ensured client satisfaction through consistent communication, providing updates on progress and addressing concerns promptly.
- Perform production processes as scheduled and ensure quality control
- Identify safety hazards, communicate, and establish control measures to ensure the safety of occupants and workers
- Assisted in the successful completion of projects by coordinating tasks, monitoring progress, and maintaining documentation.
- Manage assets by protecting and using equipment and materials properly
- Led team meetings to assess project progress and plan appropriately to meet delivery targets.
Human Resources Specialist
US Army (Sergeant)
08.2016 - 01.2022
- Compiled and analyzed data/reports in multiple data systems
- Prepared and reviewed personnel files, financial actions, promotions, awards, deployment reassignments, performance evaluations, and SOPs
- Managed personnel accountability for more than 260 Service Members
- Created, handled, and maintained Classified and Unclassified documents in accordance with US Army Regulations
- Provided professional customer service by phone, email, and in person
- Member of many multicultural diverse teams
- Provided technical advice and guidance involving statistical analysis on strength management, personnel readiness, and manning priorities as they relate to unit reset, relocations, and inactivation
- Duties included, planning, directing, scheduling, and coordinating, work operations and activities, and balancing the workload between all the team members.
Education
Diploma -
Montpelier High school
Montpelier, OH06.2016
Skills
- Leadership
- Military Experience
- Hazardous Materials (7 years)
- Project Management
- Equipment Accountability
- Recruiting
- Project Planning & scheduling
- Communication skills
- Human resources management (6 years)
- Customer service
- Employee Orientation
- Quick books (2 years)
- Statistical analysis
- Data analysis skills
- Human resources management
Timeline
Project Manager
ServiceMaster by Crossroads Restoration Services
12.2023 - Current
Lead Restoration Technician
Servpro of Kosciusko and Noble Counties
08.2023 - 12.2023
Restoration Team Lead
Puroclean
03.2023 - 08.2023
Assistant Project Manager
ServPro of Fayetteville
03.2022 - 03.2023
Human Resources Specialist
US Army (Sergeant)
08.2016 - 01.2022
Diploma -
Montpelier High school
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