JIN GEORGE
OFFICE ASSISTENT
Vadavathoor p. O kalathilpady,kottayam
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
5
5
years of professional experience
2020
2020
years of post-secondary education
5
5
Languages
Work History
Office Assistant
KALARACKAL GROUPS
07.2024 - Current
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Enhanced document management efficiency, digitizing paper records and establishing easy-to-navigate filing system.
- Facilitated smooth workflow by efficiently handling multiple administrative tasks simultaneously, prioritizing according to urgency and importance.
Store incharge
KD TRADING CORPORATION
05.2021 - 05.2024
- Self-motivated, with a strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Worked effectively in fast-paced environments.
- Strengthened communication skills through regular interactions with others.
- Organized and detail-oriented with a strong work ethic.
Customer relations executive
Vodafone idea
06.2020 - 04.2021
- Participated in initiatives aimed at improving overall team performance and enhancing the quality of support provided to customers.
- Maintained client files with sales contracts, records of client interactions, client notes, and other information.
- Consistently exceeded performance metrics in areas such as call handling time, first-call resolution rate, and overall customer satisfaction score.
- Successfully managed escalated cases involving complex problems requiring collaboration across multiple internal departments in order to achieve favorable outcomes.
Education
BBA - INTERNATIONAL BUSINESS
NEHRU ARTS AND SCIENCE COLLEGE
Coimbatore, India04-2020
GIRIDEEPAM BETHANY CENTRAL SCHOOL
Kottayam, India08-2017
GIRIDEEPAM BETHANY CENTRAL SCHOOL
Kottayam, India05-2015
Skills
Customer service
Administrative support
Office management
Strong communication skills
Customer feedback analysis
Issue resolution
Risk management
Awards
Completed add on course on aviation certified by griffon academy with A grade, Completed online spoken tutorial course in front accounting certified by IIT BOMBAY
Training
- Attended international seminar on “Global Strategy Management” at NEHRU ARTS AND SCIENCE COLLEGE, 2020-01-23
- Attended grooming session conducted by Gillette mach3 Achievers Academy, 2020
- Attended national seminar on “Effective usage of social media” at NEHRU ART'S AND SCIENCE COLLEGE, COIMBATORE on 2019-08-19
- One day seminar on “Design thinking” on 2019-08-22
- Have undergone one day workshop on statistical tools using SPSS on 2019-08-14
- Attended workshop on “Leadership Development”, 2020
Timeline
Office Assistant
KALARACKAL GROUPS
07.2024 - Current
Store incharge
KD TRADING CORPORATION
05.2021 - 05.2024
Customer relations executive
Vodafone idea
06.2020 - 04.2021
BBA - INTERNATIONAL BUSINESS
NEHRU ARTS AND SCIENCE COLLEGE
GIRIDEEPAM BETHANY CENTRAL SCHOOL
GIRIDEEPAM BETHANY CENTRAL SCHOOL
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