Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jinal Jadhav

Operation Manager
Mumbai

Summary

Dynamic Operations Manager with a proven track record at Vivaplex, enhancing customer satisfaction and streamlining operations for increased profitability. Skilled in business development and employee relations, adept at fostering team productivity and engagement. Excelled in performance evaluations and conflict resolution, significantly improving key performance metrics.

Overview

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Certification
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Work History

Operations Manager

Vivaplex
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and implemented strategies to maximize customer satisfaction.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Facilitated smooth collaboration between departments through clear communication channels.
  • Increased profit by streamlining operations.
  • Analyzed and reported on key performance metrics to senior management.

Manager

Kotak Mahindra Bank
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Team Leader

Q Connect
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
  • Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
  • Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.

Vertex

Quality Analyst
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Passionate about learning and committed to continual improvement.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Education

Bachelor - Commerce

Pragati College of Arts, Commerce & Sciences
Mumbai
06.2015

HSC -

Pragati College of Arts, Commerce & Sciences
Mumbai
06.2012

Skills

Performance Evaluations

Certification

Lean Six Sigma Green Belt & Black Belt

Timeline

Lean Six Sigma Green Belt & Black Belt

12-2024

Operations Manager

Vivaplex

Manager

Kotak Mahindra Bank

Team Leader

Q Connect

Vertex

Quality Analyst

Bachelor - Commerce

Pragati College of Arts, Commerce & Sciences

HSC -

Pragati College of Arts, Commerce & Sciences

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Jinal Jadhav Operation Manager