Jinal Jadhav
Operation Manager
Mumbai
Summary
Dynamic Operations Manager with a proven track record at Vivaplex, enhancing customer satisfaction and streamlining operations for increased profitability. Skilled in business development and employee relations, adept at fostering team productivity and engagement. Excelled in performance evaluations and conflict resolution, significantly improving key performance metrics.
Overview
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Certification
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Language
Work History
Operations Manager
Vivaplex
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and implemented strategies to maximize customer satisfaction.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Facilitated smooth collaboration between departments through clear communication channels.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
Manager
Kotak Mahindra Bank
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
Team Leader
Q Connect
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Collaborated with other department leaders to establish shared goals and ensure alignment across teams.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Vertex
Quality Analyst
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Passionate about learning and committed to continual improvement.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
Education
Bachelor - Commerce
Pragati College of Arts, Commerce & Sciences
Mumbai 06.2015
HSC -
Pragati College of Arts, Commerce & Sciences
Mumbai 06.2012
Skills
Performance Evaluations
Business Development
Project development and life cycle
Budgeting and forecasting
Employee relations and conflict resolution
Certification
Lean Six Sigma Green Belt & Black Belt
Timeline
Lean Six Sigma Green Belt & Black Belt
12-2024
Operations Manager
Vivaplex
Manager
Kotak Mahindra Bank
Team Leader
Q Connect
Vertex
Quality Analyst
Bachelor - Commerce
Pragati College of Arts, Commerce & Sciences
HSC -
Pragati College of Arts, Commerce & Sciences