Jinaraju Shigihalli
Specialist, Cloud And Infrastructure Services
Bengaluru
Summary
Seasoned IT professional with over 13 years of diverse experience encompassing project management, and team leadership, within Platform Operations, Network Operations, Application Operations, eSecurity Operations, and DevOps. Proven expertise in managing production environments across Banking and Financial Services, Media, and Telecom domains. Specialized in Cloud and Infrastructure Services, adept at implementing robust system infrastructures that optimize performance, reduce costs, and enhance security measures.
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and implementing innovative solutions.
Overview
13
13
years of professional experience
2
2
Certificates
3
3
Languages
Work History
Specialist, Cloud and Infra Services (Nets Norway)
LTIMindtree
11.2021 - 12.2023
- Performing Linux and VMware administration activities in enterprise secure environment
- Have worked extensively on resolution of critical VMware storage incident related to Danish governments NemID solution which had country wide impact
- Planning, Implementation, Configuration of Zabbix monitoring solution. Have suggested Zabbix solution for monitoring hardware systems over SNMP, Implemented same successfully in Pre-Prod and Prod environments
- Enabled Zabbix proxy with encryption for secure production environment, to scale up and enable distributed monitoring
- Configured webhook on Zabbix to receive alerts on MS Teams
- Integrated Zabbix monitoring with VMWare, Cisco, HPE etc.
- Monitoring and Maintenance: Zabbix, Splunk, Nimbus, Prometheus, Grafana
- CheckPoint firewall and Cisco Switch management
- Katello Management for patching RHEL servers
- Puppet management: configuration, management, deployment, and orchestration
- Hardware security modules (LunaSA): Initiation and configuration of HSMs, Support security operations in PKI environment
- Storage management: Hitachi VSP E590, Brocade 6505 SAN Switch
- Webserver support: Apache tomcat, Nginx
- Database support: Oracle, MySQL
- Dev Ops: Support application maintenance, Configuration management, Version control & CI CD
- Capture and document technical, functional, and non-functional procedures & requirements
- Co-ordinate for Project activities, follow the secure process & support internal and external audits, collaborate with client stakeholders.
- ServiceNow ITSM: Incident, Change, Task, Problem and Vulnerability management
Lead, Cloud and Infra Services (WarnerMedia)
LTIMindtree
10.2016 - 11.2021
- Perform Linux & Windows server operations and maintenance activity
- Virtualization platform administration & support (VMware & KVM)
- Linux application operations: Support application maintenance, Configuration management, Version control & Build integration
- Monitor Servers, Storages & Switches through various monitoring tools and configure checks to receive alerts as per business requirement
- Consult with senior managers to define future road map for various IT applications
- Explore opportunity for automation and increase productivity
- Capture and document technical procedures & requirements
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance
- Planned, executed, and controlled assigned projects, ensuring work performed complied with contractual requirements
- Lead the project: Project management, Reporting, Manage team availability (24/7), support team activities, Mange process, quality, function & support internal process audits and external audits
Sr. System Administrator, Global IT Delivery
TeleDNA Communications Private Limited
04.2013 - 09.2016
- Linux server administration including installation, configuration, operation, maintenance & trouble shoot OS related issues (RHEL/CENTOS - 5, 6 & 7 etc)
- Windows server administration including installation, configuration, operation, maintenance & trouble shoot OS related issues. (Windows Server 2003, 2008, 2012)
- Implementation & Administration of MS 2008 Active Directory Domain Controller
- Windows Storage Server 2012 Cluster administration including operation & maintenance (NFS, iSCSI)
- Microsoft Office 365 Administration and subscription management
- Implemented Virtual Infrastructures, enabling HA & DR. Management & administration of Virtual Infra (Oracle VM 3.4; XENSERVER7; VMware ESXi6)
- Implementation, management & operation of McAfee ePO with DLP Endpoint
- Implementation & Administration of Manage Engine ADManager Plus; ADSelfService Plus; ADAudit Plus; Desktop Central with MDM etc
- Implementation & Management of Zabbix tool for Monitoring Test and Prod Systems
- Implementation of Process Maker tool for workflow management
- System Capacity Planning for new hardware implementations.
- Documentation of Implementation Procedures & configurations.
- System Hardware Implementation (IP Planning; Site Survey; Rack Installation; Server, Switch, Storage Mounting, Power & Network Cabling) including Installation, Configuration & Trouble shoot issues @ Customer Sites (HP ProLiant DL 360/380 G8/ G9 Rack & Blade Servers; HP P2000, D2000 Storage; HP SAN Switch; DELL R710 Server; HP Blade Flex; HP Blade Switch etc)
- System & Network implementation completed with AT at Telecom industries. (Provided customer service for TATA-TTSL, IDEA, BSNL, AIRCEL, RELIANCE-RCOM, UNINOR, TELENOR, NTC etc)
- Researched & worked on Cloud Services like AWS, Microsoft Azure, Ctrl4C
- Managing & administration of AWS cloud services root account. Major AWS services worked on: EC2; RDS; S3; VPC; Elastic Load Balancing; Direct Connect; IAM etc
- Cloud backup administration including operation, management, backup recovery for verification (Druva in-Sync for system backup, Druva Phoenix for server backup).
- Implemented Apache CloudStack with XenServer & enabled Private Cloud
- Check Point 4600 UTM / Gaia R77.20 Gateway & Management administration
- Cisco ASA 5510 Appliance / Cisco ASDM 7.1 ASA administration
- Manage Remote Access VPN (add/remove/disable user accounts), Site-to-Site VPN
- IP Planning and Switch configuration (L3 Routing, VRRP, OSPF etc) & trouble shooting (Cisco 3750, Linksys; HP 3com 5500; HP ProCurve, HP Aruba 2530, D-Link etc)
- Installation & configuration of Wi-Fi routers (Ruckus, Dlink, NetGear etc)
- Basic administration of Radware Alteon Application Switch 4408 & F5 load balancers
- IT Hardware / Software Asset Management & Reconciliation
- Meet the requirements & fill the gaps for IT Compliance surveillance internal & external audits (ISO 27001:2013; ISO 9001:2015 & CMMI L3)
- Provide IT Induction to Org wide employees on demand.
- Analyze ticket reports, security reports and review same with IT management
Lead Engineer, IT Services (Dell, Honeywell)
Adecco India private limited
04.2012 - 04.2013
- Lead & manage Lab IT Services Team
- Managing BMC remedy ticketing tool, generating daily/monthly reports to analyze & improve the performance/efficiency of the team. Maintain Quality of service
- Performing installation & operation on security applications like McAfee Virus Scan/Anti Spyware 8.7/8.8, EPO 4.5/4.6, HIPS, Safe boot, Site advisor etc
- Basic server configuration & administration tasks like AD, DHCP, DNS and WSUS
- Basic administration of Juniper Firewall SSG 140
- VMware support & maintenance
- Worked on Patch Link management, LANDesk
- Handle escalation calls from L1 engineers and resolve issue.
- Manage & update reports. Manage tickets related to Lab IT Services.
System Engineer, IT Compliance (Honeywell)
Prudente Solutions private limited
11.2010 - 03.2012
- Performing installation & operation on security applications like McAfee Virus Scan/Anti Spyware 8.7/8.8, EPO 4.5/4.6, HIPS, Safe boot, Site advisor etc
- Auditing systems to meet compliance policies
- Identifying & analyzing the root cause for virus infection
- Worked on Patch Link management, LANDesk
- Regularly scanning of systems to monitor unwanted data storage and installation of any un-authorized applications, through Network search tool
- Monitoring end user internet browsing activity
- Basic Server configuration & administration tasks [AD, WSUS, DHCP and DNS]
- VMware support & maintenance
- Trouble shoot network, DHCP, DNS issues
- Taking back-up & re imaging OS using _ WDS & Norton Ghost imaging tools
- Trouble Shooting & Debugging issues related to System & Network etc
- Performing remote operations & providing remote support using LANDesk Remote Control, Net meeting, Microsoft Communicator, MSTSC etc
- Prepare Report & update daily activities
Skills
Linux Server (RedHat, CentOS, SUSE): DNS, SMTP, NTP, HTTPD, LDAP, katello patch management
Microsoft: Windows Server, AD, DNS, WSUS, DHCP, Storage, Firewall, MS O365
Virtualization: VMware ESXi, vSphere Replication, SRM, Oracle VM, XenServer
Basic Cloud Services: AWS, Microsoft Azure, Apache CloudStack
Security: Firewall - Check Point 4600 UTM, Cisco ASA 5510, McAfee Endpoint Protection, Thales Lunar hardware security modules
Network: Switch Configurations (Cisco 3750, HP 3com 5500; HP ProCurve, HP Aruba 2530, D-Link), Radware Alteon Application Switch 4408 & F5 load balancers, Wi-Fi routers (Ruckus, D-link, NetGear)
Software & Middle ware: Zabbix monitoring solution, Splunk, Big-Panda, Circonus, Hi-Track HDS, Observium, Manage Engine - ADManager Plus; ADSelfService Plus; ADAudit Plus; Desktop Central with MDM, Aspera Isilon VOD Storage, NetIQ DRA, Infoblox, Nginx, Apache tomcat
Hardware Platforms: HP DL/BL Series Servers, HPE Blade System c7000, HP Apollo 6000 8000 Systems, DELL Servers R620 R720 Series etc
Soft skills: Interpersonal and Communication skills, Analytical and problem-solving skills, Work ethic, Teamwork, Leadership qualities etc
Management skills: Project management, lead technical team, project audits, understanding scope of work, estimating resource requirements, resource rotation, review the training matrix and up-skill, team motivation, performance review etc
DevOps: Puppet, Ansible, Gitlab, Bitbucket, Bamboo, CI-CD
Reporting and Ticketing tools: ServiceNow, Jira, BMC, osTicket
Accomplishments
- DILP Annual Performance Award - In appreciation for the outstanding Performance and Exceptional commitment in handling Honeywell Technology Solutions India account @ DELL INDIA 2012.
- Certificate of Achievement for Outstanding Technical Brilliance; hard work & outstanding performance in technology, processes, operation & maintenance @ TeleDNA 2013.
- Certificate of Achievement for Outstanding Customer Service; significant efforts in providing IT Support for on-site implementation activities, hard work & commitment @ TeleDNA 2014.
- Exemplary Performance Award for outstanding accomplishments over the years @ NETS, NORWAY 2022.
Additional Information
- ChatGPT and Generative AI: The Big Picture
- Exploring Generative AI Models and Architecture
- AI & Generative AI: Executive Briefing
- Robotic Process Automation: Getting Started
- Artificial Intelligence: The Big Picture of AI
- Blockchain: Executive Briefing
- Internet of Things (IoT): Executive Briefing
- Cyber Security: Executive Briefing
- Machine Learning: Executive Briefing
- Data Analytics: Hands On
- Cloud Migrations: Executive Briefing
- Cloud Deployment Options: Executive Briefing
- Cloud Technologies: Executive Briefing
- Fundamentals of Cloud Computing
- RHEL 8: Creating Shell Scripts
- ISO 27001:2013
- VMware Essentials
- Red Hat Enterprise Linux Administration
Certification
AZ-900: Microsoft Azure Fundamentals
Timeline
Specialist, Cloud and Infra Services (Nets Norway)
LTIMindtree
11.2021 - 12.2023
AZ-900: Microsoft Azure Fundamentals
04-2020
Lead, Cloud and Infra Services (WarnerMedia)
LTIMindtree
10.2016 - 11.2021
AWS Technical Essentials
07-2015
Sr. System Administrator, Global IT Delivery
TeleDNA Communications Private Limited
04.2013 - 09.2016
Lead Engineer, IT Services (Dell, Honeywell)
Adecco India private limited
04.2012 - 04.2013
System Engineer, IT Compliance (Honeywell)
Prudente Solutions private limited
11.2010 - 03.2012
Work Availability
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Personal Information
Gender: Male
Nationality: Indian
Passport Number: N2138808
Date of Birth: 12/15/84
Education: Bachelor of Engineering in Electronics And Communications Engineering
Hobbies: Listening to music, Reading space and tech articles
Visa Status: Norway work permit visa valid till DEC 2025, US H1-B visa petition approved
Disclaimer
I, Jinaraju Shigihalli do hereby affirm that the above information is true and correct to the best of my knowledge and belief.
Quote
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Tony Robbins