Jince M. Abraham
Kannur
Summary
To secure a challenging position in your organization and to build a career with leading corporate, which will help me to explore myself fully and realize my potential.
Overview
15
15
years of professional experience
8031
8031
years of post-secondary education
Work History
Store Manager
H&M (Hennes & Mauritz Retail Pvt. Ltd.)
01.2022 - Current
- Regularly analyzing and taking follow up store’s sales & profit KPIs and take actions accordingly to maximize results. Achieved 36.4Cr which is +10% Vs LY.
- Setting the hours plan in line with the sales budget together with the area team. Achieved 7 SPT.
- Ensuring scheduling maximizes conversion within the frame of the hours plan together with the SMT team. Achieved 17% Conversion which is +8% Vs LY.
- Prioritizing and taking actions in the store that have a clear impact on sales in line with the area team. Achieved 80% sellthrough in EOSS.
- Giving inputs to area and merchandising team to secure a good garment level according to sales.
- Ensuring store is meeting H&M standards and customer experience level and taking follow up using the customer audit tool. Achieved 85% in CAT.
- Ensuring store operations best practices are followed in the store according to the area plan. Achieved 91% in Safety and Security Audit.
- Ensuring the maintenance in the store is managed cost efficient way and meets H&M standards and actively preventing loss by making sure that the store team is following appropriate guidelines.
- Managing recruitment, training, development and succession planning for the store.
- Evaluating and managing the performance of the store team by having reviews, preparing development plans, giving feedback and following up to improve the performance of the team.
- Ensuring health & safety, legal and security issues are being handled in accordance with H&M standards and local legislation to make sure employee and customer safety at all times.
Department Manager
H&M (Hennes & Mauritz Retail Pvt. Ltd.)
06.2016 - 12.2021
- Ensuring the department team is providing excellent customer service on all service areas.
- Working together with the visual team to ensure that all products are displayed company guidelines, promotional activities and seasonal trends.
- Recruiting, training and developing sales advisor team together with store manager.
- Planning of staff scheduling and organizing the department to meet the needs of the business and maximize profitability.
- Ensuring store routines, policies and guidelines are met to assist loss prevention and safety in the store.
- Provides others with constructive verbal and written feedback to aid in their development.
Department Manager
ZARA (Inditex Trent Retail India Pvt.Ltd.)
06.2013 - 06.2016
- Manage a team of customer service associates in a retail space of 5000 sq ft.
- Always maintaining the basic standards of the company.
- Maintaining the visual merchandising standards.
- Controlling the stock replenishment, inventory and stock ordering.
- Training and motivating sales associate to achieve the targets.
- Analyzing the reports to understand the sales and fashion trend and reporting the same to the Area Manager.
- Handling customer issues and taking customer feedbacks in order to provide better customer satisfaction.
Management Trainee
Shoppersstop Ltd.
02.2011 - 11.2011
- Manage a team of customer service associates in a retail space of 2500 sq ft
- Strict adherence to Standard Operating Procedures set by my company
- Coach, Mentor and Motivate customer care associates on customer handling skills and achieving targets by increasing basket size
- Rating team members based on their BSC
- Ensuring our loyalty Customer database increases by enrolling customers as members in our First Citizen loyalty program.
- Monitor sales on a daily basis and achieve set targets and reporting the same to Retail operations manager.
- Addressing customer issues and providing customer satisfaction with best solution
- Addressing inventory related issues.
Education
MBA - Marketing
ITM Business School
B.A - Philosophy
St. Joseph’s Pontifical Seminary
AlwayeHSC -
St. Joseph’s Minor Seminary
TellicherySSLC -
Mary Queen’s High School
KudiyanmalaSkills
- Team player
- Positive attitude
- Dedicated
- Smart worker
- Ability to think under pressure
- Ability to work under pressure
- Achieve target
- Integrity
- Commitment towards work
Favourite Pursuits
- Listening to Music
- Cricket
- Internet surfing
Meta
Kochi, JINCE M ABRAHAM, 01/31/23
Languages
- English
- Tamil
- Hindi
- Malayalam, read, write, speak
- English, read, write, speak
- Tamil, speak
- Hindi, read, write, speak
Projects
A Study on Customer Loyalty Programs with Special Reference to Indian Oil ‘XTRAREWARDS’- Customer loyalty Card, Indian Oil Corporation Ltd., 6 Weeks, 2010
Areas Of Interest
- Retail Management
- Store Operations
Personal Information
- Father's Name: Abraham Joseph
- Date of Birth: 01/25/87
- Nationality: Indian
- Marital Status: Married
Languages
Malayalam, English
First Language
Hindi
Upper Intermediate
B2
Tamil
Upper Intermediate
B2
Timeline
Store Manager
H&M (Hennes & Mauritz Retail Pvt. Ltd.)
01.2022 - Current
Department Manager
H&M (Hennes & Mauritz Retail Pvt. Ltd.)
06.2016 - 12.2021
Department Manager
ZARA (Inditex Trent Retail India Pvt.Ltd.)
06.2013 - 06.2016
Management Trainee
Shoppersstop Ltd.
02.2011 - 11.2011
MBA - Marketing
ITM Business School
B.A - Philosophy
St. Joseph’s Pontifical Seminary
HSC -
St. Joseph’s Minor Seminary
SSLC -
Mary Queen’s High School