Jincy George
Bangalore
Summary
Senior Logistics Specialist at Wakefit with a strong focus on shipment coordination and cross-functional collaboration. Demonstrated success in improving supply chain efficiencies and resolving customer issues through effective problem-solving and communication skills. Dedicated to delivering timely solutions and building partnerships that align with organizational objectives.
Overview
7
7
years of professional experience
Work History
Senior Logistics Specialist
Wakefit
Bangalore
05.2022 - Current
- Coordinating with various vendors to arrange delivery and as well as return pickup
- Monitored shipments to ensure timely delivery while addressing any issues that arose.
- Facilitated return pickups and managed documentation processes efficiently. Coordinated communication between internal departments and external partners for effective collaboration.
- Coordinated communication between internal departments and external partners for effective collaboration.
- Guided team members and stakeholders to ensure alignment with organizational objectives.
- Developed logistics strategies that enhanced supply chain efficiencies.
- Analyzed data and KPIs to identify opportunities for improvement and cost savings.
Customer Care Representative Associate
FedEx
11.2018 - 10.2021
- Addressed customer inquiries, complaints, and feedback through phone, email, chat, and social media.
- Resolved escalated issues to enhance customer satisfaction.
- Provided timely support and solutions while upholding professionalism.
- Collaborated with departments to improve resolution of customer issues.
- Maintained accurate records of customer interactions and transactions.
- Processed refunds, managed billing issues, and oversaw customer accounts.
- Participated in training sessions to stay informed on products and service protocols.
- Consistently exhibited a positive, empathetic attitude toward customers.
Education
Master in Business Administration - Tourism
Institute Of Management
Kerala01.2017
Bachelor in Business Administration -
Kerala University
Kerala01.2015
Skills
- Microsoft Excel and Power Query
- Problem solving and decision making
- Shipment coordination and dispatch
- Communication skills
- Time management and adaptability
- Empathy and conflict resolution
- Vendor coordination and process improvement
- Cross-functional collaboration
Accomplishments
- End to End Customer Solutions at FedEx Express: Provide customer solutions for different types of queries by taking ownership directly when the customer mails to helpdesk mail id till the resolution. The project helped us to reduce 5% of Annual mails across India.
- Received Rockstar award for the performance of quarter 2023.
Languages
Malayalam
First Language
English
Proficient (C2)
C2
Hindi
Intermediate (B1)
B1
Timeline
Senior Logistics Specialist
Wakefit
05.2022 - Current
Customer Care Representative Associate
FedEx
11.2018 - 10.2021
Master in Business Administration - Tourism
Institute Of Management
Bachelor in Business Administration -
Kerala University
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