Jincy Varghese
Tester - Manual And Automation Telecommunication
Bangalore
Summary
Award-winning professional recognized for exceptional performance and timely project completion, consistently earning client accolades.
Overview
7
7
years of professional experience
2
2
Certifications
5
5
Languages
Work History
IT Analyst
Nokia (Tata Consultancy Services)
01.2025 - Current
- Design and execute functional, and regression tests for networking devices like Nokia Wavelite Network Element, Nokia 1830 Photonic Service Switch (PSS), 1830 Photonic Service Interconnect - Modular (PSI-M) and Ethernet Service Management (ESM)
- Debug and analyze test failures, collaborating closely with development teams to drive issue resolution.
- Set up and manage Linux-based test environments and virtualization tools.
- Automate test cases and environments using JavaScript.
- Integrate and validate management interfaces like CLI and SNMP.
- Prepare Test Strategy/Test Plan/Test Case for test execution.
- Automate test scenarios and execute the same using CI/CD pipelines.
- Contribute to CI/CD pipelines for continuous integration and test automation.
- Contributed as Scrum Master in the team and worked with cross-functional teams across development and QA.
- Work closely cross-functional teams for Nokia Customer Tickets in providing resolution on the same.
- Provide training in the team.
- Analyzed system performance, identifying areas for improvement and implementing solutions to enhance efficiency.
- Collaborated with cross-functional teams to develop and optimize IT processes and workflows.
- Led troubleshooting efforts for software and hardware issues, ensuring minimal disruption to operations.
- Developed and maintained technical documentation to support system processes and user training.
- Mentored junior analysts, fostering skill development and knowledge sharing within the team.
- Managed project timelines and deliverables, ensuring alignment with business objectives and priorities.
- Improved user experience, monitoring feedback and making necessary adjustments to software applications.
- Provided expert support, troubleshooting complex technical problems for end-users in a timely manner.
- Promoted collaboration among IT team members, facilitating knowledge sharing and skill development opportunities.
- Mentored junior staff within the IT department, guiding career growth through hands-on training exercises and constructive feedback sessions.
- Contributed to culture of continuous improvement by leading regular review meetings.
- Collaborated with cross-functional teams to gather requirements for system enhancements.
- Reduced manual processes, automating routine tasks to free up resources for strategic initiatives.
- Performed internal system acceptance to deliver well-tested enhancements and meet business requirements.
- Communicated and explained business requirements to team members to understand and implement functional demands.
System Engineer
Nokia (Tata Consultancy Services)
03.2022 - 12.2024
- Design and execute functional, and regression tests for networking devices like Nokia Wavelite Network Element, Nokia 1830 Photonic Service Switch (PSS), 1830 Photonic Service Interconnect - Modular (PSI-M) and Ethernet Service Management (ESM)
- Debug and analyze test failures, collaborating closely with development teams to drive issue resolution.
- Set up and manage Linux-based test environments and virtualization tools.
- Automate test cases and environments using JavaScript.
- Integrate and validate management interfaces like CLI and SNMP.
- Prepare Test Strategy/Test Plan/Test Case for test execution.
- Automate test scenarios and execute the same using CI/CD pipelines.
- Contribute to CI/CD pipelines for continuous integration and test automation.
- Contributed as Scrum Master in the team and worked with cross-functional teams across development and QA.
- Work closely cross-functional teams for Nokia Customer Tickets in providing resolution on the same.
- Provide training in the team.
- Designed and implemented system architectures to enhance network performance and reliability.
- Led troubleshooting efforts to resolve complex system issues and minimize downtime.
- Developed automated scripts for system monitoring and maintenance, improving operational efficiency.
- Collaborated with cross-functional teams to integrate new technologies into existing systems.
- Mentored junior engineers, providing guidance on system design and best practices.
- Managed project timelines and deliverables, ensuring alignment with client expectations and requirements.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Trained junior engineers on best practices related to system administration, providing guidance and mentorship for their professional growth.
Researcher
CiteLine – TrialTrove (Cognizant Technology Solutions)
10.2020 - 02.2022
- Provide training for trainees, review their work completely, plan and complete their training and receive client approval within Client provided time along with reporting the training updates to higher management along with above responsibilities.
Junior Researcher
CiteLine – TrialTrove (Cognizant Technology Solutions)
02.2019 - 10.2020
- Add and update the clinical trials information in the client provided Java programmed database by achieving target productivity/quality within the given Turn around Team (TAT)
- Collect all the information of clinical trials from all the primary sources like company websites, government websites, registries etc.
Education
B.Tech - Biotechnology
Karunya Institute of Technology and Sciences
01.2018
Higher Secondary - undefined
Vimal Jyothi Convent Matriculation Higher Secondary School
01.2014
Matriculation - undefined
Vimal Jyothi Convent Matriculation Higher Secondary School
01.2012
Skills
Network management expertise
Certification
BEC Vantage Certification [B2 Business Vantage] (Council of Europe Level B1) 2015
Awards and Recognitions
Service and Commitment Award March 2025, On the Spot Award February 2024 | April 2024 | March 2024 | October 2023 | May 2023, Star Team Award July 2023, Best Team Award January 2023, Amber Award October 2019 | January 2020 | July 2020 | February 2021, Client Accolades October 2020 – February 2022, Coral Award September 2021
Leadership
- Mentored junior team members, Team planning to track complete the deliverables on time, Customer scenarios support, Preparation of trackers for tracking team activities.
- Placement Coordinator for the Department of Biotechnology, Karunya University of Technology and Sciences (2016-2018)
- Scrum Master/Agile Management for current team.
Timeline
IT Analyst
Nokia (Tata Consultancy Services)
01.2025 - Current
System Engineer
Nokia (Tata Consultancy Services)
03.2022 - 12.2024
Researcher
CiteLine – TrialTrove (Cognizant Technology Solutions)
10.2020 - 02.2022
Junior Researcher
CiteLine – TrialTrove (Cognizant Technology Solutions)
02.2019 - 10.2020
B.Tech - Biotechnology
Karunya Institute of Technology and Sciences
Higher Secondary - undefined
Vimal Jyothi Convent Matriculation Higher Secondary School
Matriculation - undefined
Vimal Jyothi Convent Matriculation Higher Secondary School