Jinegela Ranaveer
F&B Waiter
Summary
Proven F&B Waiter with a track record of enhancing customer satisfaction and loyalty, notably at Palazzo Versace Hotel. Skilled in guest service excellence and upselling, achieving a 95% satisfaction rate and a 12% boost in beverage sales. Excels in team collaboration and problem resolution, demonstrating a commitment to health and safety compliance.
Overview
8
8
years of professional experience
Work History
F&B Waiter
palazzo versace Hotel
Dubai
01.2019 - 09.2023
- Delivered personalized guest service, enhancing customer satisfaction and loyalty
- Managed order processing efficiently with kitchen and bar coordination, improving service
- Maintained health, safety, and hygiene standards, ensuring a clean dining environment
- Handled billing transactions accurately, ensuring zero discrepancies
- Resolved guest complaints, achieving a 95% satisfaction rate
- Awarded 'Guest Pick' and 'Outstanding Star' for exceptional service
F&B Waiter
Radisson Blu Hotel and Resorts
Andhra Pradesh
01.2018 - 12.2018
- Delivered prompt, high-quality guest service, reducing wait times
- Resolved complaints effectively, ensuring a pleasant dining experience
- Supported high-volume service, optimizing workflow
- Consistently met upselling targets, contributing to sales goals
F&B Waiter (Intern)
Avasa Hotel
Hyderabad
01.2017 - 12.2017
- Assisted senior staff with guest service and order management
- Ensured hygiene standards and gained experience in billing processes
F&B Waiter
Radisson Blu Plaza Hotel
Hyderabad
01.2016 - 09.2016
- Provided professional service, increasing guest return rates
- Streamlined order communication, improving kitchen workflow
- Ensured cleanliness compliance, receiving positive feedback in audits
- Boosted beverage sales by 12% through upselling
- Assisted in training new staff to maintain service standards
Education
Intermediate -
Kakatiya Junior Collage
Nizamabad05-2015
SSC - High School -
SSVN High School
Kanjar05-2013
Skills
- Guest Service Excellence
- Food & Beverage Service
- Order Processing & Management
- Upselling & Cross-Selling
- Menu Knowledge & Recommendations
- Health & Safety Compliance
- Hygiene Standards
- Cash Handling & Billing
- Problem Resolution
- Team Collaboration & Coordination
- Customer Satisfaction & Retention
- Time Management
- Service Workflow Optimization
- Complaint Handling & Resolution
- Training & Mentoring
- Multi-Tasking in Fast-Paced Environments
- Attention to Detail
- Inventory Management
- Conflict Resolution
- Hospitality Software (POS systems)
Accomplishments
- Guest Pick Award, Palza versace Hotel, 02/01/24
- Outstanding Star Award, Face of the House, 12/01/23
- Outstanding Star Award, Face of the House, 02/01/24
- Rising Star Award 2024, 01/01/24
- HACCP Level 2 Certification, Highfield, UK, 10/01/24
Languages
- English (Fluent)
- Hindi (Fluent)
- Telugu (Fluent)
Timeline
F&B Waiter
palazzo versace Hotel
01.2019 - 09.2023
F&B Waiter
Radisson Blu Hotel and Resorts
01.2018 - 12.2018
F&B Waiter (Intern)
Avasa Hotel
01.2017 - 12.2017
F&B Waiter
Radisson Blu Plaza Hotel
01.2016 - 09.2016
Intermediate -
Kakatiya Junior Collage
SSC - High School -
SSVN High School
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