To take up challenging career and grows with honesty, loyalty, good relationship and best performance and translate my experience, knowledge, skills and abilities into value for an organization.
Overview
19
19
years of professional experience
Work History
Network and Security – Infrastructure Expert
Amnex Infotechnologies Pvt. Ltd.
Gandhinagar
05.2024 - Current
Currently I am working in Integrated Command and Control Center (ICCC) for Gandhinagar Municipal Corporation (GMC).
I am giving technical support for CCTV, NVR, Red Light violation detection (RLVD), Automatic Number Plate Reader (ANPR), LPU, Physical Servers, Virtual Servers, Network Switches, Firewall, ILL,ISP Communication, Video Wall, Software, Multiple Web Application Monitoring and Support.
Installed, configured and maintained a variety of hardware, software and network components.
Configured virtualized environments using VMware or Hyper-V technologies.
Monitored server performance metrics to identify potential issues before they arise.
Managed user accounts in Active Directory.
Provided technical support for users regarding system access, performance issues, upgrades and new installations.
Collaborated with other departments to ensure the smooth operation of IT operations.
Communicated with clients to understand system requirements.
Provided status updates to keep upper management informed and to reach goals.
Executive IT
ASTRAL PIPES LTD.
Ahmedabad
09.2021 - 05.2024
Installing and Configuring hardware and software
Troubleshooting technical issues
Resolving network issues
Managing IT Assets and Documents
MS Outlook Configuration, Outlook Backup and restore and troubleshooting
Proactive Windows OS, Antivirus, Application monitoring and all system must be compliant as per shared guidelines from Head Office
Improve quality of service progressively and ensure smooth user experience for IT
Providing timely and accurate customer feedback
Technically assistance in CCTV, Audio & Video conference infrastructure and rapid action during failover
Networking, CCTV and other infra projects supervision and proper implementation
Prompt response and action for assigned task based on severity
Quality of communication with the customers
Communicated with the vendor Intime for smooth running of services in the datacenter
Maintain daily call register without missing any issues and share monthly basis and when asked to share
Maintain Astral Group Assets inventory and Call-register and checklist for Data Center, NDC and CCTV, ongoing Projects
Asset Transfers Work Process (PAN INDIA) Co-ordinate with Transporter and internal team Process work
SAP MIGO to process a goods receipt to confirm the receipt of materials
Learn new concepts and technologies for IT infra design
Sr. Technical Support Engineer
IMSI (India) PVT. LTD.
Ahmedabad
06.2015 - 09.2021
Managing BMS (Building Management system) and home Automation system @ chairperson house of the Adani Group (Shri Gautam Adani's House)
Responsible for signing of such checklist covering all aspects of installations, inspection, pre-commissioning and commissioning
Commissioning of Air Handling Units, HVAC, Exhaust Fans, and PNG Gas Monitoring Systems, whether station etc.
Technical support for Audio/Video, Projector and Home theater system and manage
Monitoring fire and safety system Make Honeywell
Managing the audio & video CCTV surveillance system with (Milestone Server)
CCTV Cameras monitoring of HIK vision, Mobotix makes (PTZ camera, Bullet cameras, and indoor 360)
Access control systems, Biometric Devices Configuration & Managing through server
Biometric system Make (L1 identity & Matrix)
Co-ordination with various AMC vendors for various operations and vendor escalation
Maintaining Cisco UCS C240 M4 server with Cisco WLC 5520 controller to maintain Wireless Access point
Managing RTLS (Real-time Tag Location system)
System Administrator
IMSI (India) PVT. LTD.
Ahmedabad
02.2014 - 05.2015
Company Overview: Adani Group Corporate Office (Head Office)
Installing & troubleshooting Outlook email account, printers and troubleshooting remote user problems through remote access tools and also handling a DHCP, AD Servers & Systems & Software Applications
Handling International User's support calls through remote @ Dubai, Singapore, Jakarta, Sometimes Australia
Co-ordinate to users for Video conference Meetings
Adani Group Corporate Office (Head Office)
FMS Engineer
Ashtech Infotech Pvt. Ltd.
10.2009 - 01.2014
Company Overview: Adani Institute of Infrastructure Management & Adani Management Development Center
Access Control system: Creation of Access Control Cards, Providing Access Rights, and Resolution of issues persisting with Access Control
Wi-Fi: Managing all the Wireless devices with Wireless Zone Detector along with Configuration and Troubleshooting the Problems
Fire Alarm System: Troubleshooting the issues arising in alarm system
Public Announcement System: Arrangement, Installation & Playing
Network Printers: Installation, Operation, Maintenance, Configuration & Troubleshooting the Problems
CCTV camera: Server Maintenance, Configuration, Monitoring & Troubleshooting the Problems
Liberty3 Server :( Library Database Access & Control) for Students
Domain Server: All Domains Related Issues & Operations
DHCP Server: All Network Related Issues, Configuration & Operations
Antivirus Server: Troubleshooting & Maintenance
MATLAB Server: Maintenance & Installation
Minitab 15 Server: Maintenance & Installation
CMIE: Database for Students & Faculty used for Economic Research
File Server: For Users use including Faculty & Students
Etc
Adani Institute of Infrastructure Management & Adani Management Development Center
Customer Support Engineer
PCS Technology Ltd.
03.2008 - 09.2009
Company Overview: Vodafone Essar Gujarat Ltd
Troubleshooting Hardware and Network Related problem and provide Solution
Maintaining the network infrastructure, installing, & configuring network client workstation
Installing, configuring & troubleshooting software and windows family operating systems
Installing & troubleshooting hardware & peripheral for Compaq, IBM & HP Desktops
Installing & repairing printers and troubleshooting remote user problems through remote access tools
Vodafone Essar Gujarat Ltd
FMS Field Support Engineer
MICROTECH SYSTEMS PVT. LTD.
05.2005 - 06.2007
Support the Desktops and troubleshoot user problems with possible solutions
Troubleshoot applications to identify and correct malfunctions and other operational difficulties
Install & troubleshoot different system tools, applications along with antivirus application
Excellent temperament to multitask and coordinate various activities under high pressure and time constraints and troubleshoot any hardware related issues or network causes within the least possible turn Around Time
Maintenance of all security System and all computers connected to Network
Periodical maintenance of all System and Database
Attending the Local Calls for Troubleshooting of PC's and Printers
Also Maintains the Local Area Network as well as give support to users remotely
Handling the (AMC) Ahmedabad municipal corporation calls & other corporate Calls
Education
Bachelor of Arts (BA) -
01.2011
Higher Secondary School Certicate (HSC) -
01.2005
Industrial Training Institute (ITI) -
01.2004
Secondary School Certicated (SSC) -
01.2002
Skills
Teamwork
Problem-solving
Multi-task
Time management
Building Management system
First Level Support
Help Desk
Access control systems
Access Rights
Anti-Virus Software
Asset Management
Biometric
CCTV
COMMUNICATION
Computer Hardware
Customer Support
Desktops
Fire Alarm System
Home Automation
Network Printers
Outlook email
Remote Access
Wireless Access point
Birthdate
03/10/87
Nationality
INDIAN
Languages
English, Basic
Gujarati, Native Speaker
Hindi, Very Good
Hobbies and Interests
Travel
Driving a Car
Photography
Like to Play Cricket, Volleyball, Chess
Like to watch Action, Thriller and Comedy Movies and like to listen new Songs.