Jinesh Kantharia

Key Roles & Responsibilities:
1. Operations Management:
• Manage and supervise a team of IT professionals.
• Develop and implement procedures, and standards to ensure consistent and reliable IT operations.
• Oversee the deployment, configuration, and maintenance of software, version upgrades of Applications, and Migration of Application.
• Ensure compliance with security protocols and industry best practices to protect the company's data and infrastructure.

2. Service Delivery and Support:
• Collaborate with other departments to understand their IT requirements and provide appropriate solutions and support.
• Ensure that IT service level agreements (SLAs) are met and incidents are resolved within defined timeframes.
• Foster a customer-oriented culture within the IT department, providing excellent customer service.

3. Project Management:
• Plan, prioritize, and execute IT projects in collaboration with cross-functional teams, ensuring successful delivery within timeline.
• Coordinate project resources, tasks, and dependencies to achieve project objectives.
• Conduct regular project status meetings, provide progress updates, and address any potential issues or risks.

4. Team Leadership and Development:
• Provide leadership, guidance, and mentorship to the IT team members, fostering a collaborative and high-performing work environment.
•Identify training and development needs of team members and facilitate opportunities for skill enhancement.
• Conduct performance evaluations, set goals, and provide constructive feedback to team members.

Key Roles & Responsibilities:

1. Team Management:

• Led a team of IT professionals for HDCF Bank LTD to provide optimal coverage and meet production goals including system administrators, help desk technicians, and other relevant staff.
• Assign tasks to team members, ensuring workload distribution and adherence to timelines.
• Provide guidance, support, and mentorship to team members, promoting their professional growth and development.
• Conduct regular performance evaluations, set goals, and provide constructive feedback to enhance team performance.
• Foster a collaborative and positive work environment, encouraging teamwork and effective communication.
• Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
• Minimized resource and time losses by addressing employee or production issue directly and implementing timely solutions.
• Assisted in recruitment of new team members, hiring highest qualified to build team of top performers
• Managed leave requests and absences and arranged covers to facilitate smooth flow of operations.

2. IT Operations Management:

• Oversee the day-to-day operations of the IT department, ensuring smoother functioning of IT systems and supporting a multi-site infrastructure.
• Monitor and maintain the organization's IT infrastructure, including networks, servers, databases, and other critical systems.
• Develop and implement IT policies, procedures, and standards to ensure consistent and reliable IT operations.
• Identify areas for improvement and implement measures to enhance operational efficiency and effectiveness.
• Collaborate with cross-functional teams to align IT operations with business objectives.
• Application version upgrade, Server baseline point, OS version upgrade, supporting for Internal & External Audit, Performing DR Drills, Closure of Vulnerability as per reports shared, and App backup for Audit logs.

3. Project Coordination:

• Coordinate IT projects, ensuring effective planning, execution, and timely delivery.
• Collaborate with stakeholders to define project scope, objectives, and deliverables.
• Allocate resources, track projects progress, and manage dependencies to achieve project goals.
• Identify and mitigate project risks and issues, updated version to avoid technology obsolescence, escalating them as necessary.
• Communicate project updates, including milestones, timelines, and potential impacts to stakeholders.
• Problems management, incident management, Change & Release Management, Capacity management, and Demand management.

4. Technical Support and Troubleshooting:

• Provide technical expertise and guidance to team members, assisting them in troubleshooting complex technical issues.
• Act as an escalation point for unresolved problems, coordinating with vendors or senior technical staff for resolution.
• Stay updated with emerging technologies and industry trends to provide recommendation's of system improvements and upgrades.
• Ensure effective documentation of troubleshooting steps, resolutions, and best practices for future reference.
• Raising tickets and coordinating with OEM concerning incidents and getting the same closed on priority.
• Coached 15 team members in techniques necessary to complete job tasks for smooth operation for 24x7.

5. Relationship Management:

• Build, and maintain strong relationships with internal stakeholders, including other departments and business units.
• Collaborate with vendors and service providers to ensure smooth delivery of IT services and support.
• Represent the IT department in meetings and discussions, providing technical insights and recommendations.

Projects & Other Roles:

1. Symantec Enterprise Vault Archival Solution for Multiple Clients between July 2014 to January 2016:

• Installation and Configuring the Archival solution for customers.
• Troubleshooting of issue raised (email, phone ticketing portal).

2. System Administrator:

• Platform Microsoft Exchange 2010 & IBM Domino for Bank BNP Paribas between March 2014 to June 2014.
• Here user to create and manage mailboxes for users.
• Troubleshooting of the issue faced by user through Ticketing portal.

3. Migration of Mailing system:

• Bank BNP Paribas Users Mailbox migration from IBM Domino Mailing Platform to Microsoft Exchange version 2010 Platform, across PAN India, between September 2013 to March 2014.
• DATAMATICS Users Mailbox Migration from Axigen Mailing Platform to Microsoft Exchange version 2010 Platform, between June 2013 to September 2013.

Roles & Responsibility:

1. Help Desk Support (For Multiple Customer) :

• Respond to user inquiries and technical issues through various channels (phone, email, ticketing system) and provide timely resolution.

• Diagnose software, and network problems and escalate complex issues to senior technical staff when necessary.

• Guide users through troubleshooting steps and provide clear instructions and solutions to resolve issue faced by them.

• Document and track support tickets, ensuring accurate and up-to-date information is recorded.

2. Software Support:

• Install, upgrade, and troubleshoot software applications, operating systems, and drivers (i.e for Microsoft Active Directory and Microsoft Exchange servers)

• Perform routine maintenance tasks, such as system updates, patch management, and version upgrade.

• Create, modify, and disable user accounts across various systems and applications.

3. Documentation and Knowledge Sharing:

• Document troubleshooting steps, resolutions, and best practices for future reference and knowledge sharing.

• Contribute to the IT knowledge base by creating user guides, FAQs, and technical documentation.

• Stay updated with emerging technologies and industry trends to enhance technical knowledge and skills.