Summary
Overview
Work History
Education
Skills
About me - Summary
Timeline
Generic
JINI JACOB

JINI JACOB

Bengaluru

Summary

Collaborative leader and customer-focused professional with successful 18-year career across Facility and Hospitality sector, with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

18
18
years of professional experience

Work History

Manager - Corporate Services

Western Digital
10.2021 - Current
  • Drives a culture of exemplary professionalism and integrity
  • Possess comprehensive knowledge of Facility Operations, Customer Relationship Management, Desk Operations, Budgeting, Recruiting, Training/Placement, Space management, Transport operations, People Management and Vendor Management in both facilities and hospitality industry
  • Adroit in managing wide array of facility management functions
  • Develop procedures, service standards and operational policies as per international standards while planning & implementing effective control measures for cost efficiency across units
  • Demonstrated functional excellence in rolling out policies for departmental operations to win guests satisfaction while maintain reasonable profitability
  • Expertise in managing financial aspects of functions including budgeting, inventory management, reporting, etc; A decisive leader with excellent ability to coordinate with different people at a time under difficult situations, ability to bring out the best in others while create a healthy & friendly work environment, thus enhance operational efficiency
  • Experienced in budgeting & cost management and executive functional areas including operations, finance, human resources, and vendor management across verticals
  • Supervises the entire project facility through working in close proximity with all the major operational and non-operational departments and set-up facilities management at multiple sites during expansion projects.
  • Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Led a team of facility professionals to ensure optimal building performance and workplace safety standards compliance.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Championed energy conservation initiatives that resulted in reduced utility expenses without compromising on service quality.
  • Improved facility efficiency by streamlining processes and implementing cost-saving measures.
  • Established strong vendor relationships, resulting in cost-effective contracts and improved service quality.

Director Operations

Tablespace Technologies
06.2020 - 09.2021
  • Overlooked Facility Operations, Customer Relationship Management, Desk Operations, Budgeting, Recruiting, Training/Placement, People Management and Vendor Management in both facilities and hospitality industry
  • Reduced operational costs through effective budget management and cost-saving strategies.
  • Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.
  • Handled tenant relations by addressing complaints and concerns quickly to promote facility satisfaction.
  • Created and implemented operational policies, processes and procedures to keep facilities running smoothly.

Assistant Executive Housekeeper

THE OBEROI
04.2019 - 04.2020
  • An unwavering commitment to customer service, with the ability to ensure high quality and timely expedition of customer requests, build productive relationships, resolve complex issues and win customer loyalty; natural flair for building relations, customer service and proven abilities in achieving optimum level of customer satisfaction.

Deputy Manager Housekeeping

The Oberoi Group Of Hotels
04.2015 - 03.2018

Deputy Manager Housekeeping

The Oberoi Group Of Hotels
12.2014 - 03.2015

Senior Assistant Manager Housekeeping

The Oberoi Group Of Hotels
10.2010 - 11.2014

Housekeeper: Manager

The Oberoi Group Of Hotels
10.2009 - 09.2010

Asst Housekeeping Manager

The Oberoi Group Of Hotels
07.2008 - 09.2009

Education

Post Graduate Housekeeping Management -

Oberoi Centre For Learning And Development (OCLD)
New Delhi, India
01.2008

Bachelors in Hospitality And Hotel Administration -

IGNOU & Institute of Hotel Management, Trivandrum
Trivandrum, India
01.2005

Skills

  • Team Building
  • Attention to Detail
  • Time Management
  • Team Leadership
  • Client Relationship Management
  • Interpersonal Communication
  • Problem Resolution
  • Operations Management

About me - Summary

Sincere & result oriented professional with over 18 years of experience in Facilities, Hospitality, House Keeping Management, Guest & Public Relations and Team Management

Timeline

Manager - Corporate Services

Western Digital
10.2021 - Current

Director Operations

Tablespace Technologies
06.2020 - 09.2021

Assistant Executive Housekeeper

THE OBEROI
04.2019 - 04.2020

Deputy Manager Housekeeping

The Oberoi Group Of Hotels
04.2015 - 03.2018

Deputy Manager Housekeeping

The Oberoi Group Of Hotels
12.2014 - 03.2015

Senior Assistant Manager Housekeeping

The Oberoi Group Of Hotels
10.2010 - 11.2014

Housekeeper: Manager

The Oberoi Group Of Hotels
10.2009 - 09.2010

Asst Housekeeping Manager

The Oberoi Group Of Hotels
07.2008 - 09.2009

Post Graduate Housekeeping Management -

Oberoi Centre For Learning And Development (OCLD)

Bachelors in Hospitality And Hotel Administration -

IGNOU & Institute of Hotel Management, Trivandrum

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JINI JACOB