Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Jinisha Shah

Customer Success Executive
Mumbai

Summary

Customer Success & Client Relationship Professional with 4+ years of experience in managing B2B partnerships, driving customer retention, leading end-to-end onboarding, and identifying revenue growth opportunities. Skilled at building strong client relationships and aligning cross-functional teams to deliver exceptional customer outcomes and achieve strategic business objectives.

Overview

4
4
years of professional experience
4
4
years of post-secondary education
4
4
Certifications
3
3
Languages

Work History

Customer Success Executive

Locobuzz Solutions Pvt. Ltd.
05.2024 - Current
  • Successfully managed a portfolio of 50 clients, including 15 enterprise accounts, by ensuring seamless communication, proactive support, and a customer-first approach to drive long-term success.
  • Achieved a 90% renewal rate by maintaining strong customer relationships and effectively addressing pain points.
  • Led upsell and cross-sell initiatives, contributing to a 27% increase in revenue through strategic account growth.
  • Directed end-to-end onboarding and implementation for 32 clients, ensuring seamless adoption and timely go-live.
  • Enhanced product adoption by guiding clients through key features, leading to a 70% increase in platform usage and engagement.
  • Collaborated with cross-functional teams to address client issues promptly, resulting in faster resolutions and increased client satisfaction.
  • Enhanced customer satisfaction by streamlining communication channels and improving response times.

Assistant Manager - Corporate Partnerships

FatakPay Digital Pvt. Ltd.
08.2022 - 05.2024
  • Managed and expanded key B2B partnerships, overseeing end-to-end integration and execution.
  • Generated high-quality leads using LinkedIn, cold calling, and email marketing strategies.
  • Drove client meetings and follow-ups, leading to conversion of multiple corporate accounts.
  • Built long-term stakeholder relationships including CHROs, CFOs, and Directors.
  • Improved customer satisfaction by addressing and resolving complaints promptly.

Business Development Executive

Sutra Services Pvt. Ltd.
07.2021 - 08.2022
  • Developed new business through B2B lead generation, client presentations, and deal closures.
  • Managed renewals and upgrades by maintaining ongoing relationships with clients.
  • Conducted product demos and implemented tailored sales strategies to drive conversions.

Education

Bachelor of Science - Microbiology

Sophia College For Women
Mumbai, India
01.2016 - 01.2020

Skills

  • Client relationship management
  • Customer Retention Renewals
  • Onboarding & Implementation
  • Account Growth & Expansion
  • Strategic Prospecting
  • Partner Integration & Enablement
  • Stakeholder collaboration
  • Product Adoption Strategy
  • Effective communication
  • Collaborative team member

Certification

Digital Marketing Foundations

Timeline

Customer Success Executive

Locobuzz Solutions Pvt. Ltd.
05.2024 - Current

Assistant Manager - Corporate Partnerships

FatakPay Digital Pvt. Ltd.
08.2022 - 05.2024

Business Development Executive

Sutra Services Pvt. Ltd.
07.2021 - 08.2022

Bachelor of Science - Microbiology

Sophia College For Women
01.2016 - 01.2020

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Jinisha ShahCustomer Success Executive