Jins P James
Summary
Experienced with leading technical support teams to identify and resolve complex issues efficiently. Utilizes problem-solving and troubleshooting skills to ensure seamless support operations. Track record of fostering collaborative environment and adapting to evolving technical challenges.
Overview
9
9
years of professional experience
Work History
Spare In-Charge
Grampro Distribution PVT Limited
01.2023 - Current
- Warehouse spare in-charge
- Maintaining spare stock against for running service
- Supervising technicians to service calls
- Supervise the vendors for service related queries like Purchase order, MSl, service coordinate etc… by mail
Technical Support (Team Lead)
Nandilath G-Mart
01.2021 - 01.2023
- Maintenance CCTV Surveillance software
- Leading CCTV technicians to branches and assign duties
- Technical support our branches to troubleshoot VPN, Thunderbird Mail, Network problems, and software related problems
- Implement Hardware related problems, and Service support
- Operating System, Drivers and other Basic software related support
- Office related Physical and technical support
CCTV and Network Engineer
United Systems
01.2019 - 01.2021
- CCTV, Network and Electrical Cabling
- Installing cameras, DVRs, NVRs, and Configuration
- Connecting the DVR or NVR to the client platform
- Such as hik-connect, IVMS, CVMS etc.
CCTV and Network Engineer
IT Zone Infocom India Pvt Ltd.
01.2016 - 01.2019
- CCTV, Network and Electrical Cabling
- Installing cameras, DVRs, NVRs, and Configuration
- Assigning IP for Systems and other devices such as Router, Management switches, Biometric devices, Access points etc..
- Installing Operating Systems and basic software
Education
Diploma in Digital Security Expert - Hardware, CCTV and Networking, Automation
SKYMART Academy of Excellence
01.2013
Higher Secondary - Bio-science
JM College of Science
01.2012
SSLC -
G.H.S.S Peechi
01.2010
Skills
- CCTV Installation
- CCTV System Maintenance
- Microsoft Office Proficiency
- Network Protocols Expertise
- Network troubleshooting
- System Support
- Computer Hardware
- System Troubleshooting Skills
- Fundamental System Support Knowledge
- Basic Electrical Proficiency
- Electrical Circuit Analysis
- Electrical Wiring Expertise
- Electrical Installation Expertise
- Proficient in Physical Setup
Languages
Tamil
Beginner (A1)
Hindi
Intermediate (B1)
English
Upper intermediate (B2)
Malayalam
Bilingual or Proficient (C2)
Hobbies
- I am a good non-professional photographer
Timeline
Spare In-Charge
Grampro Distribution PVT Limited
01.2023 - Current
Technical Support (Team Lead)
Nandilath G-Mart
01.2021 - 01.2023
CCTV and Network Engineer
United Systems
01.2019 - 01.2021
CCTV and Network Engineer
IT Zone Infocom India Pvt Ltd.
01.2016 - 01.2019
Higher Secondary - Bio-science
JM College of Science
SSLC -
G.H.S.S Peechi
Diploma in Digital Security Expert - Hardware, CCTV and Networking, Automation
SKYMART Academy of Excellence
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