Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Projects
Projects
Volunteer
Jinse Joseph

Jinse Joseph

Bengaluru

Summary

Results-driven Sales Operation Manager bringing 17+ years of experience in product development, promotion, and optimization. Skilled in developing lasting client rapport based on knowledgeable support and consistent service. Proficient in developing and applying advanced marketing, prospecting, and merchandising strategies to accomplish promotional goals. Proven expertise in coordinating processes, enhancing customer satisfaction, and managing global sales teams. Highly adept at leveraging data-driven insights to develop strategies that maximize sales performance and customer satisfaction. Seeking a challenging role to leverage skills in Oracle Sales Cloud Administration and contribute to organizational success.

Overview

17
17
years of professional experience

Work History

Sales Operations Manager

Oracle
12.2015 - 11.2023
  • Analyzed customer data to identify trends and opportunities for sales growth
  • Developed strategies to improve customer service, increase sales efficiency, and maximize profits
  • Conducted market research to identify potential target customers and develop marketing plans
  • Implemented process improvements to streamline operations and reduce costs
  • Managed daily operations of the sales team including hiring, training, and performance evaluations
  • Collaborated with other departments to ensure seamless coordination of activities across the organization
  • Facilitated communication between cross-functional teams to resolve issues quickly and efficiently
  • Identified areas for improvement within the sales department through regular audits
  • Maintained current knowledge of technology used in the field of Sales Operations Management
  • Met with sales and design departments to determine project road maps and create unique products to drive profitability and champion brand
  • Mentored and internally promoted successful company sales and account management staff into leadership positions to drive company growth
  • Provided guidance on product development initiatives based on customer feedback
  • Spearheaded a team of 15 team members for global sales Incident, chat, and service requests support, managing a Night Shift team of 30 individuals, focusing on Oracle Sales Cloud Administrations, CPQ (Configure, Price, Quote), DAS (Deal Approval System, Booking Order and managing the entire sales cycle and deal operations
  • Conducted weekly calls with the Global Business Operations Teams, providing support for various Oracle tools and enhancing internal support operations
  • Acted as Oracle Sales Cloud and CPQ project owner, supporting global representatives and developing triage documents for front office tools.

Revenue Operations Analyst

Oracle
Bangalore
11.2014 - 11.2015
  • Provided leadership and guidance to team members, ensuring that tasks were completed on time and to a high standard
  • Developed strategies to increase team productivity and improve customer service levels
  • Conducted performance appraisals for team members, providing feedback and identifying areas of improvement
  • Trained new staff in relevant processes and procedures
  • Resolved escalated customer complaints or queries promptly and efficiently
  • Organized regular meetings with all stakeholders to ensure clear communication between departments
  • Identified opportunities for process improvements, implementing changes when required
  • Held regular one-on-one coaching sessions with staff members to encourage personal development
  • Collaborated with management team to implement new work procedures or policies
  • Gathered business requirements from users to convert to technical requirements
  • Motivated and empowered team members to build customer satisfaction and loyalty to support retention and growth
  • Interviewed and selected potential new team members from a list of candidates recommended by the recruitment team
  • Helped mitigate and resolve data issues by analyzing situations and implementing appropriate solutions
  • Established email and chat support teams using Oracle Service Cloud, actively involved in Global UAT Testing for Oracle Sales Cloud and Oracle Service Cloud
  • Implemented Oracle Right Now into chat and email support, successfully transitioning Oracle Learning Academy Projects to India.

Sales Operation Analyst

Oracle
Bangalore
07.2013 - 11.2014
  • Conducted regular meetings with sales teams to ensure compliance with set policies and procedures
  • Provided training and guidance on best practices in sales operations management
  • Identified opportunities for improvement within existing operational procedures and systems
  • Collaborated with internal stakeholders to design innovative solutions that drive improved results from the sales team
  • Monitored customer feedback surveys to identify areas of improvement in our products and services offering
  • Implemented new technologies such as CRM software and automation tools to streamline workflows
  • Built relationships with external vendors and partners to negotiate better terms, pricing on behalf of the company
  • Managed sales department's workflows, helping maintain effective, smooth operations
  • Created new processes and methodologies to promote efficiency and productivity for sales team members
  • Analyzed market trends, customer preferences, and competitor data to develop effective sales strategies
  • Contributed to the successful transition of iProjects deals to the consulting team and the implementation of EMEA Fusion CRM Support
  • Played a vital role in Fusion CRM Rel 7, Rel 8, Web quote, and DAS UAT Testing, providing training to the team.

Business Analyst

Randstad
Bangalore
02.2011 - 07.2013
  • Collaborated with stakeholders across departments to define requirements for new projects
  • Created detailed process flows and user stories to document system requirements and design solutions
  • Designed test plans, scenarios, scripts, cases, and results matrices to validate system functionality
  • Presented complex technical concepts in a clear manner suitable for non-technical audiences
  • Translated user needs into actionable items that could be addressed by IT teams
  • Identified and analyzed user requirements, procedures, and processes to develop optimization strategies
  • Collaborated with stakeholders to define features, integrations, and partnerships
  • Analyzed operational data, surfacing insights and findings to support business and technical decisions
  • Developed innovative, fact-based, and achievable strategies and operating models based on evaluations
  • Provided technical support for existing reports, dashboards, or other tools
  • Created or reviewed technical design documentation to drive accuracy of reporting solutions
  • Collected business intelligence data from industry reports, public information or purchased sources.

Senior Process Executive

Infosys
Electronic City
08.2006 - 02.2011
  • Achieved Monthly Affinity Award twice for Revenue Generation and Excellent CSAT scores
  • Maintained high-quality scores, earning P-Rating and Performer for the Year 2006, 2009, and 2010
  • Certified Network Professional and Application Support Analyst for Verizon and Infosys.

Education

Bachelor of Science -

St. Philomena's College

Associate of Science in Science Education -

St. Berchman's Higher Secondary School

Skills

  • Sales Operations
  • Project Management
  • Oracle Sales Cloud Administration
  • Customer Support
  • Global Team Leadership
  • Business Process Improvement
  • Oracle Sales Cloud Project Management
  • Training and Testing
  • Business Operations
  • Pipeline Management
  • Customer Service
  • Territory Management
  • New Hire Onboarding
  • Operations Management
  • Sales Reporting
  • Analytical Skills
  • Problem-Solving
  • Performance Evaluations
  • Client Relationship Management
  • Time Management
  • Analytical Thinking
  • Teamwork and Collaboration
  • Document Management
  • Customer Complaint Resolution
  • Sales Strategy
  • Written Communication
  • Competitor Analysis

Accomplishments

  • Recognized with the Extra Mile Award from the Delivery Head for outstanding contributions to the delivery team's goals.
  • Received an On-the-Spot Award from the Development Lead for additional effort in delivering zero-bug-free code.
  • Commended by a Selective Client for delivering an application with zero production defects in 60 days, surpassing the budgeted 100 days.

Timeline

Sales Operations Manager

Oracle
12.2015 - 11.2023

Revenue Operations Analyst

Oracle
11.2014 - 11.2015

Sales Operation Analyst

Oracle
07.2013 - 11.2014

Business Analyst

Randstad
02.2011 - 07.2013

Senior Process Executive

Infosys
08.2006 - 02.2011

Bachelor of Science -

St. Philomena's College

Associate of Science in Science Education -

St. Berchman's Higher Secondary School

Projects

Customer Life Cycle Management (CLM): Implemented CLM1 to CLM2 globally, enhancing support for Customer Success Managers. Sales Planning Application 

(SPA): Played a key role in SPA implementation, adding features like Workload Workbench, Demand Generation, SaaS Subscription, and Goals. 

Global Sales Support Transition: Successfully supported the transition of workspace from Oracle Sales Cloud, contributing to the global sales operations team.

Projects

Customer Life Cycle Management (CLM): Implemented CLM1 to CLM2 globally, enhancing support for Customer Success Managers. Sales Planning Application (SPA): Played a key role in SPA implementation, adding features like Workload Workbench, Demand Generation, SaaS Subscription, and Goals. Global Sales Support Transition: Successfully supported the transition of workspace from Oracle Sales Cloud, contributing to the global sales operations team.

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