Summary
Overview
Work History
Education
Skills
Languages
Timeline
BusinessDevelopmentManager

JINUMOL EVANS

Customer sales Executive
Chennai,TN

Summary

Dynamic Customer Sales Representative with a proven track record at Marketsof1 Analytical Marketing Services, excelling in complaint resolution and salesmanship. Enhanced customer satisfaction through proactive issue resolution and effective communication, driving repeat business and referrals. Proficient in Salesforce, I consistently prioritize customer needs to achieve outstanding results.

Overview

6
6
years of professional experience
3
3
Languages

Work History

Customer Sales Representative

Marketsof1 Analytical Marketing Services Pvt Ltd
02.2021 - Current
  • Assisted call-in customers with questions and orders.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Emphasized product specifications to meet customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Customer Care Executive

Connections Direct India Pvt Limited
05.2019 - 02.2021
  • Enhanced customer satisfaction by resolving inquiries effectively and efficiently.
  • Reduced customer complaints with proactive issue identification and resolution strategies.
  • Provided excellent customer service by efficiently resolving issues and responding to inquiries.
  • Managed a high volume of inbound calls, multitasking effectively to address diverse customer needs simultaneously.
  • Took ownership of customers issues to follow problems through to resolution.

Education

Bachelor of Social Science - History

Tamilnadu Open University
Chennai, India
04.2001 -

Skills

Complaint resolution

Languages

English
Intermediate (B1)
Tamil
Intermediate (B1)
Malayalam
Advanced (C1)

Timeline

Customer Sales Representative

Marketsof1 Analytical Marketing Services Pvt Ltd
02.2021 - Current

Customer Care Executive

Connections Direct India Pvt Limited
05.2019 - 02.2021

Bachelor of Social Science - History

Tamilnadu Open University
04.2001 -

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JINUMOL EVANSCustomer sales Executive