Dot Net, Java, C
Jisha Hari
SoftwareTrainer
Trivandrum
Summary
Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Organized Training and Development with 20 years of experience. Expert in training B.Tech graduates and Senior employees with extensive knowledge of industry procedures. Proven leader ready to make hard decisions and counsel companies to long-term success.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Process Trainer
Xtreme Online Solutions
Technopark, Trivandrum
02.2020 - 12.2023
- Communicated with HR & Senior Management team to maintain firm grasp of training requirements.
- Provided subject matter expertise on all company offerings.
- Delivered robust training courses via classroom and e-learning programs.
- Created unique materials to support training programs.
- Developed new and improved training programs to fit underserved areas.
- Developed lesson plans, instructional materials and written practice tests for internal and external training courses.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Utilized variety of instructional design methodologies to create effective learning experiences.
- Provided coaching and mentoring to employees.
- Built and maintained professional relationships with vendors and suppliers.
- Created and oversaw skill development training programs for operations.
- Wrote training manuals for various company ventures and employees and senior positions according to strict company guidelines and protocols.
- Identified workers with specific skill sets to recommend for promotions or raises, increasing internal hiring 70%.
- Developed and implemented successful onboarding program.
- Trained and mentored 100+ new personnel hired to fulfill various roles.
- Designed and delivered web-based, self-directed learning materials.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Developed job-specific competencies and performance standards.
- Established and maintained quality control standards.
- Facilitated virtual, in-person and blended learning sessions.
- Wrote contracts for company employees, working towards satisfactory agreement between executives, employees and personal goals.
Training Coordinator
Alamy Images(P) Ltd
Technopark, Trivandrum
06.2017 - 12.2019
- Worked with central management to identify, plan, align, and address training needs.
- Compiled training handbook and related course materials.
- Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Scheduled and coordinated training sessions, including booking facilities and arranging catering.
- Selected, developed and delivered classroom and online training materials to meet program needs.
- Planned and conducted staff trainings with emphasis on Software Skills and interpersonal areas.
- Developed and executed strategies to improve training program performance.
- Built constructive trainer and vendor relationships for successful program delivery.
- Created and maintained detailed training records and reports for management review.
- Coordinated with department leaders to identify training needs and develop targeted solutions.
- Produced training manuals, presentations and resources for enhanced learning.
- Verified training program compliance with applicable laws and regulations.
- Met department budgets by monitoring and reviewing training expenses.
- Facilitated high-quality training program delivery to employees and external stakeholders.
- Facilitated virtual, in-person and blended learning sessions.
- Analyzed and evaluated training effectiveness and program outcomes.
- Established and maintained quality control standards.
- Conducted needs assessments to identify gaps in performance and develop targeted learning solutions.
- Developed and executed performance management programs to increase employee engagement and productivity.
- Designed and delivered web-based, self-directed learning materials.
- Built and maintained professional relationships with vendors and suppliers.
- Provided coaching and mentoring to employees.
- Developed lesson plans, instructional materials and written practice tests for software and language training courses.
- Developed and implemented successful onboarding program.
- Worked with vendors to customize courseware to accommodate business needs.
- Created and oversaw English training and Software training programs for operations.
Training and Development Manager
MSquared Software And Solutions(P) Ltd
Technopark, Trivandrum
01.2006 - 04.2017
- Evaluated success of training programs and recommended improvements to upper management to enhance effectiveness.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Conducted orientation sessions and organized on-the-job training for new hires.
- Alternated training methods to diversify instruction, strengthen learning opportunities, and enhance program success.
- Communicated all learning and performance objectives, schedules, and training assessments to upper management.
- Trained new hires to perform cross-training exercises with experienced workers.
- Developed and implemented comprehensive training program to increase employee productivity and morale.
- Spearheaded design and implementation of multiple training courses to establish successful onboarding of new employees.
- Coordinated technical training and personal development classes for staff members.
- Assisted in development of employee assessments to measure training value.
- Conducted research and analysis of learning needs of employees to develop targeted training programs.
- Delivered new employee onboarding and training sessions.
- Monitored and evaluated training performance to determine quality and cohesiveness.
- Managed development of e-learning training materials and activities to enhance learning experiences.
- Collaborated with other departments to align training programs with organizational goals and objectives.
- Prepared and distributed manuals, handouts and online tutorials to provide employees with training materials and resources.
- Reviewed and edited all training materials for accuracy and company policy compliance.
- Managed new employee orientation training process for more than 70 employees each year.
- Coordinated and prioritized required training courses for Software Engineers.
- Directed training programs and development paths for managers and supervisors.
- Selected and assigned instructors to conduct specific training programs.
- Created in-depth training manual for all employees.
- Analyzed effectiveness of training programs at all levels and recommended updates.
- Researched and obtained relevant course materials to achieve training objectives.
- Tested all training software and hardware prior to commencing training programs.
- Developed departmental systems and procedures to better align workflow processes.
- Implemented new learning strategies depending upon employees' skill levels.
- Conducted training courses and prepared videos for long-term use.
- Drove departmental performance and achievement of service levels through focused team operational reviews, structured coaching, and managing to enterprise targets.
- Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for new employees.
- Managed all exempt employee coaching, training, and performance improvement actions.
- Trained staff during demonstrations, meetings, conferences, and workshops.
Education
Master of Science - Organic Chemistry
Kanpur University
Kanpur, UttarPradesh 07.1996 - 07.1998
Post Graduate Diploma in Computer Science - Software Programming
DOEACC
New Delhi, India 01.1999 - 12.1999
MCP -
Microsoft Certified Professional
New Delhi,India 04.2001 -
Skills
Product demonstrations
undefinedAccomplishments
- Achieved company KPIs through effectively orienting employees with the company desired results
- Resolved product issue through consumer testing.
- Supervised team of 50 staff members.
- Documented and resolved escalations which led to client satisfaction and being awarded as the best employee.
- Collaborated with team of Project Manager in the development of freshers and seniors alike.
Software
Microsoft Office
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The best and safest thing is to keep a balance in your life, acknowledge the great powers around us and in us. If you can do that, and live that way, you are really a wise man.
Euripides
Timeline
Process Trainer
Xtreme Online Solutions
02.2020 - 12.2023
Training Coordinator
Alamy Images(P) Ltd
06.2017 - 12.2019
Training and Development Manager
MSquared Software And Solutions(P) Ltd
01.2006 - 04.2017
MCP -
Microsoft Certified Professional
04.2001 -
Post Graduate Diploma in Computer Science - Software Programming
DOEACC
01.1999 - 12.1999
Master of Science - Organic Chemistry
Kanpur University
07.1996 - 07.1998
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