JISHA LIZA JAMES
Banking Professional
Kottayam
Summary
Developed in fast-paced retail environment, focusing on team leadership and operational efficiency. Skilled in resource management and customer service excellence, seeking to transition into new field. Eager to leverage transferrable skills to contribute to new and challenging role.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Certifications
Work History
Assistant Manager
The South Indian Bank Ltd
04.2022 - Current
- Company Overview: Management
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Developed marketing strategies to attract new customers, increasing foot traffic.
- Checking AML (Anti Money Laundering) transactions and reporting
- NPA monitoring
- Fresh advances initiation at branch level, documentation
- Verification of cash, ATM management
- Handling of NEFT/RTGS, Fund Transfers, Outward remittance, Inward remittance and loan repayments.
- Fixed asset tallying and management at branch level
- Verification of account opening and closing, KYC documents, FATCA
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Bank Clerk
The South Indian Bank Ltd
07.2017 - 03.2022
- Handling 100+ transactions including cash, NEFT, RTGS, Outward remittance, other fund transfers per day
- Day to day operations
- Participated in regular staff meetings to stay informed about changes in policies or processes affecting daily operations.
- Assisted customers with account management, resulting in improved financial planning and decision making.
- Collaborated with team members to achieve branch goals while maintaining high levels of customer service.
- Enhanced bank operations by maintaining up-to-date knowledge of banking procedures and regulations.
- Handled complex transactions such as wire transfers, loan payments, and foreign currency exchanges with precision.
- Processed new account openings efficiently, ensuring all necessary documentation was completed accurately.
Education
BACHELOR IN TECHNOLOGY - MECHANICAL ENGINEERING
KERALA UNIVERSITY
07.2009 - 05.2013
Skills
Operations management
Certification
Certificate course in Ethics in Banking, Indian Institute of Banking and Finance
Flagship Courses
- Junior Associate of the Indian Institute of Bankers and Finance, JAIIB, Indian Institute of Banking and Finance
- Certified Associate of the Indian Institute of Bankers and Finance, CAIIB, Indian Institute of Banking and Finance
Timeline
Assistant Manager
The South Indian Bank Ltd
04.2022 - Current
Bank Clerk
The South Indian Bank Ltd
07.2017 - 03.2022
BACHELOR IN TECHNOLOGY - MECHANICAL ENGINEERING
KERALA UNIVERSITY
07.2009 - 05.2013
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