JISHNU V K

• Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
• Developed and updated databases to handle customer data.
• Investigated and resolved customer inquiries and complaints quickly.
• Met customer call guidelines for service levels, handle time and productivity.
• Investigated and resolved accounting, service and delivery concerns.

• Collaborated with team to define business requirements for organizational processes, achieve productivity standards, and adhere to accuracy standards.
• Performed quality assurance checks on transactions and account actions to assess compliance with state and federal regulations.
• Identified and resolved process issues to drive optimal workflow and business growth.
• Analyzed process flows and identified areas of improvement to increase productivity and reduce costs.
• Prioritized initiatives to increase success rates of strategic projects.

• Prepared spreadsheets using formulas, V-lookup and other intermediate and advanced Microsoft Excel skills.
• Posted cash receipts to customer accounts to maintain current and accurate account balances.
• Collected, compiled and analyzed data to prepare customer invoices per contractual requirements.
• Contacted internal and external customers to obtain documentation to support invoices and claims.
• Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.

Scored 6.5 CGPA

Scored 81.6%

Scored 91.50%