Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic
Jishnu  V V

Jishnu V V

Team Leader
Bengaluru

Summary

Knowledgeable and dedicated customer service professional with extensive experience in BPO industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Team leader position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience
4
4
years of post-secondary education

Work History

Team Leader

Techmahindra
07.2022 - Current
  • Managing a team of 20 people
  • Closely monitoring the performances of every agent and achieving the targets
  • Conflict and shrinkage management and creating good environment for the work
  • Weekly and monthly review with the agents based on the performances and also with regards to their challenges
  • Timely team huddles and connect to ensure that everyone are updated with the latest process updates

Customer Service Subject Matter Expert

Techmahindra
06.2021 - 07.2022
  • Contributed to the development of departmental goals aligned with the organization''s mission and values.
  • Analyzed customer feedback data to identify trends and opportunities for process improvement initiatives.
  • Reduced average call length by creating effective troubleshooting guides and resources for agents.
  • Conducted regular quality audits on team interactions, providing constructive feedback to help enhance performance levels.
  • Enhanced customer satisfaction by promptly addressing and resolving complex issues.
  • Investigated and resolved customer inquiries and complaints quickly.

Customer Service Representative

Tech Mahindra
04.2021 - 06.2021
  • Evaluated team member performance against established objectives during regular reviews, offering praise for achievements or identifying areas requiring further development.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Managed conflict resolution among team members, fostering a positive and collaborative work environment.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Education

Bachelor Of Engineering - Electronics And Communications

Sahyadri College of Engineering And Management
Mangalore
06.2011 - 04.2015

Skills

Overtime Management

Team Supervision

Quality Improvement

Documentation And Reporting

Complaint resolution

Mentoring

Work Planning

Teamwork and Collaboration

Problem-Solving

Self Motivation

Problem-solving abilities

Accomplishments

  • Supervised team of 20 staff members.
  • Achieved Result through effectively helping with Task.
  • Achieved Result by completing Task with accuracy and efficiency.

Timeline

Team Leader

Techmahindra
07.2022 - Current

Customer Service Subject Matter Expert

Techmahindra
06.2021 - 07.2022

Customer Service Representative

Tech Mahindra
04.2021 - 06.2021

Bachelor Of Engineering - Electronics And Communications

Sahyadri College of Engineering And Management
06.2011 - 04.2015
Jishnu V VTeam Leader