Jishnu
Technical Customer Support Associate (Core)
Bangalore
Summary
Dedicated and empathetic customer service professional with nearly 4 years of experience in customer support roles. Proficient in troubleshooting issues with AWS services, analyzing system logs, and collaborating with engineering teams to resolve complex technical issues. Committed to delivering exceptional customer experiences through effective problem-solving and continuous learning.
Overview
4
4
years of professional experience
3
3
years of post-secondary education
3
3
Languages
Work History
Technical Customer Service Associate
Amazon Development Centre (India) Pvt. Ltd.
09.2022 - Current
- Troubleshoot issues related to AWS services, including Kinesis Video Streams.
- Monitor and analyze AWS CloudTrail and CloudWatch Logs to identify anomalies.
- Collaborate with engineering teams to address complex technical problems.
- Maintain comprehensive documentation of troubleshooting steps.
- Participate in team projects aimed at improving service quality.
- Mentoring new hires and ensuring their successful integration into our processes.
Customer Service Associate
Teleperformance - South Indian Bank Project
07.2021 - 09.2022
- Handled customer inquiries, requests, and complaints.
- Maintained accurate records of customer interactions.
- Demonstrated adaptability with new systems and procedures.
Education
Bachelor of Arts - Economics
Sree Vyasa NSS College
07.2015 - 04.2018
Skills
- Log Analysis & Monitoring
- API Call Tracking & Event Correlation
- Cross-Functional Team Collaboration
- Incident Management & Escalation
- Technical Documentation & Knowledge Sharing
- Customer Relationship Management
Timeline
Technical Customer Service Associate
Amazon Development Centre (India) Pvt. Ltd.
09.2022 - Current
Customer Service Associate
Teleperformance - South Indian Bank Project
07.2021 - 09.2022
Bachelor of Arts - Economics
Sree Vyasa NSS College
07.2015 - 04.2018
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