Jishnu R Nair

Detail-oriented and results-driven Collection Executive with over 1+ years of experience in credit and collections management. Demonstrated ability to effectively manage consumer accounts, negotiate payment plans, and reduce delinquency rates. Strong analytical skills combined with a commitment to delivering exceptional service and achieving company goals.

Responsibilities and Achievements

• Managing customer accounts, focusing on early-stage collections as well as Pre-legal stage collection and customer outreach.
• Negotiated payment plans and settlements, resulting in the recovery of over $100,000+ in delinquent accounts.
• Maintained accurate records of all collection activities, ensuring compliance with company policies and legal requirements.
• Achieved a 100% improvement in on-time payments through effective customer engagement and follow-up.

Dedicated and customer-focused Customer Service Assistant Executive with 1 year of total experience in delivering exceptional customer support and enhancing customer satisfaction. Proven ability to manage customer inquiries, resolve issues efficiently, and maintain positive customer relationships with strong communication and problem-solving skills.