Jisna Varghese
Summary
Detail-oriented QA professional with 2.5 years of experience in testing web and mobile applications. Skilled in test case design, defect tracking, and issue management using JIRA. Proven ability to ensure software quality through functional, regression, and user acceptance testing in Agile environments.
Overview
7
7
years of professional experience
Work History
Software Tester
Tensaw Technologies India Private Limited
Kochi
03.2023 - Current
- Used Agile methodologies to aid team delivery of effective, quality software solutions.
- Raised, triaged and prioritised defects from in-house testing, customer usage and live defects.
- Wrote and executed manual tests utilizing meticulous attention to detail.
- Reviewed and validated requirements and technical specifications to develop and execute test plans.
- Performed end-to-end system tests to asses validity of code changes and system improvements.
Junior Software Tester
Xigo Logix Pvt Ltd
Technopark, Kollam
09.2022 - 03.2023
- Perform system, unit, acceptance, regression
- Tasks/ Contributions: - Identified, documented and reported bugs, error
- Complete all assignments on or ahead of schedule
- Consistently recognized for excellent problem-solving and analytical skills by programmers, project managers and supervisors
- Key Projects : (1)HAHO (2)Yamaha (3)Ecart (4)Punchee
Senior associate-CS internet
Sutherlandglobal services
Kakkanad
04.2018 - 09.2022
- Manages customer concerns with the objective of maintaining positive customer relationships with an organization
- Achievements/Tasks - Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Worked as a SME (Subject Matter Expert)- Supporting a team of 20 people - successfully guided and helped them to identify customer issues and provide appropriate resolution.
Education
Master of Computer Application -
Saintgits College of Engineering, Kottayam
12.2017
Bachelor of Computer Application -
SS college, Poothotta - M.G University
04.2015
XII(H.S.E) -
St.Michael's HSS, Kudavechoor
05.2012
X(S.S.L.C) -
St.Michael's HSS, Kudavechoor
05.2010
Skills
- Test Planning & Test Case Design
- Functional, Regression & End-to-End Testing
- Defect Management & Bug Reporting (JIRA)
- Agile & Scrum Methodologies
- Root Cause Analysis & Issue Resolution
- Mobile Application Testing
- API Testing using Postman
- Database Testing & Data Validation using SQL
- Automation Testing with Selenium & Java
PROJECTS
- CRM (Web application)
The CRM system is a robust online platform tailored to optimize the functions of medical clinics. It acts as a central command center for both clinic receptionists and physicians, facilitating smooth appointment management. Its core functions revolve around creating, adjusting, and tracking appointments, display the information on collection and production through reports, sending timely reminders via SMS to patients, through which patients can do virtual check-in, secure patient payments via Stripe integration, and an in-app chat system for seamless communication.
- CODER PORTAL (Web application)
Assists coders in modifying procedure specifics, insurance data, claim particulars, and personal information. This application includes functionalities such as patient searching and procedure searching.
- TRILLIUM HEALTH (iOS application)
This mobile application is designed specifically for physicians. This tool facilitates adding/editing rounding and charges, displaying information on collection and production via reports, and viewing both claim details and patient account details.
CERTIFICATES AND ACHIEVEMENTS
- Software testing Course - Completed Software testing course from Rogersoft technologies Pvt Ltd.
- Manual testing, Automation Testing (Selenium), Java (Basics), SQL(Basics), Performance Testing(JMeter), Mobile Testing (Appium) and Tested live projects and Demo websites
- Amazon Thrive program - Successfully completed Amazon Thrive program - conducted by Amazon
- Successfully completed five months internship program in JEE and Android from THINK FORCE software solutions, Ernakulam
- Oops concepts and Cloud computing Course - Online course on Oops concepts and Cloud computing conducted by QEEE and IIT Madras
- Participated in scholarship exams and coordinated the Techno cultural fests
Timeline
Software Tester
Tensaw Technologies India Private Limited
03.2023 - Current
Junior Software Tester
Xigo Logix Pvt Ltd
09.2022 - 03.2023
Senior associate-CS internet
Sutherlandglobal services
04.2018 - 09.2022
Master of Computer Application -
Saintgits College of Engineering, Kottayam
Bachelor of Computer Application -
SS college, Poothotta - M.G University
XII(H.S.E) -
St.Michael's HSS, Kudavechoor
X(S.S.L.C) -
St.Michael's HSS, Kudavechoor
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