IDS
JITEN DESAI
HOTLIER
NADIAD
Summary
Proven leader in hospitality management, adept at elevating guest experiences and streamlining operations, notably at NEONZ RESORT & SPA. Skilled in property and booking management, I've successfully implemented staff training programs and sustainability measures, boosting efficiency and guest satisfaction. My approach combines strategic marketing with a focus on health and safety compliance, driving significant improvements in service delivery and operational excellence. Helpful professional with drive to provide remarkable guest service. Outgoing personality with dedicated problem-solving and understanding of importance of corporate branding. Excellent team leader consistently achieving and exceeding corporate goals for revenue generation and capacity. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Accommodation Manager position. Ready to help team achieve company goals.
Overview
16
16
years of professional experience
Work History
Accommodation Manager
NEONZ RESORT & SPA
05.2022 - Current
- Leveraged social media platforms effectively, creating engaging content that attracted new clientele and increased brand visibility online.
- Streamlined reservation processes for increased efficiency and customer satisfaction.
- Established performance metrics for employees, promoting accountability and continuous improvement within the organization.
- Improved guest satisfaction rates by implementing effective guest relations and personalized services.
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Coordinated events hosted at the property, ensuring seamless execution from planning through completion stages.
- Negotiated contracts with suppliers, securing favorable terms and long-term partnerships for the business.
- Spearheaded renovations projects as needed, overseeing contractors'' work quality while minimizing disruption to guests and operations.
- Implemented innovative solutions to address guest complaints quickly, maintaining positive relationships with customers.
- Led team meetings regularly, fostering open communication and collaborative problem-solving among staff members.
- Optimized room allocation strategies based on guest preferences and booking patterns for maximum utilization of available space.
- Managed budgets effectively, reducing operational costs without compromising on service standards.
- Implemented sustainability measures within the property, contributing to environmentally friendly practices and cost savings.
- Analyzed market trends to develop targeted promotions that increased revenue streams during peak periods.
- Participated in industry conferences and networking events, staying informed about current trends while representing the company professionally.
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Monitored online reviews closely, addressing concerns promptly and using feedback to improve operations further.
- Oversaw facility maintenance efforts to maintain a clean and safe environment for guests and staff members.
- Collaborated with local vendors to provide unique guest experiences, enhancing overall reputation in the industry.
- Developed strategic marketing initiatives, resulting in increased occupancy rates during low seasons.
- Increased customer service ratings through personable service.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Developed and implemented marketing strategies to promote hotel services.
- Provided exceptional service and assistance to guests upon check-in.
- Offered appropriate reservation options based on expected attendees when coordinating events.
- Booked large groups for weddings, seminars, conferences, and other events, providing best available room rates.
- Monitored and evaluated performance of personnel to confirm compliance with standards.
- Hired and trained new employees, demonstrating best methods for serving clients and guests.
- Analyzed and evaluated business data to identify opportunities for improvement.
- Coordinated with waitstaff to regularly clean buffet areas and refill hot and cold items quickly.
- Prepared monthly resort audits for review.
- Developed and implemented strategies to optimize operational efficiency and maximize profits.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
- Developed and implemented promotional strategies to increase occupancy.
- Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
- Evaluated and promptly resolved lodging facility operational issues.
Operations Manager
BOULEVARD9 LUXURY RESORT & SPA
11.2019 - 05.2022
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Developed systems and procedures to improve operational quality and team efficiency.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced operational costs by streamlining processes and optimizing resource allocation.
- Organized staff schedules efficiently to ensure adequate coverage during peak hours while minimizing labor costs.
- Boosted online presence via social media platforms, leading to higher engagement rates among potential guests.
- Incorporated sustainable practices into daily operations, reducing environmental impact without sacrificing quality or service levels.
- Provided exceptional support during high-profile events by coordinating logistics and ensuring flawless execution.
- Developed and maintained strong relationships with vendors, negotiating favorable contracts for goods and services.
- Increased employee retention rates through effective leadership techniques that fostered team cohesion.
- Collaborated with HR department in recruiting top talent for various positions within the hotel''s operation team.
- Improved guest satisfaction by implementing efficient operational processes and enhancing staff training programs.
- Facilitated seamless communication between departments to enhance overall efficiency and effectiveness.
- Optimized inventory management systems to reduce waste while maintaining property standards.
- Conducted regular performance evaluations of staff members, providing constructive feedback for continuous improvement.
- Implemented innovative marketing strategies to increase occupancy rates and revenue generation.
- Managed daily hotel operations, ensuring smooth functioning and excellent customer service.
- Coordinated with sales teams to develop targeted promotional campaigns for increased bookings during off-peak seasons.
- Promoted a culture of continuous learning among staff members by organizing relevant training opportunities that enhanced skills and performance.
- Maintained strict adherence to safety regulations, ensuring a secure environment for guests and employees alike.
- Enhanced guest experiences by regularly updating amenities, facilities, and services based on customer feedback.
- Oversaw financial management, including budgeting, forecasting, and cost control measures to maximize profitability.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Managed day-to-day operations of lodging facility, scheduling staff and overseeing budgets.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Established and upheld high standards, promoting great customer service and assistance to guests.
- Implemented successful strategies to increase customer satisfaction.
Front Office Manager
BOULEVARD9 LUXURY RESORT & SPA
08.2016 - 10.2019
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Implemented staff training programs, improving employee performance and team cohesion.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Managed reservation inquiries over phone/email/web platforms effectively ensuring full capacity utilization.
- Managed daily room inventory to maximize occupancy rates and revenue generation.
- Collaborated with housekeeping and maintenance departments to ensure timely room availability and optimal guest experience.
- Created, prepared, and delivered reports to various departments.
- Delivered performance reviews, recommending additional training or advancements.
- Updated guests'' profiles systematically incorporating preferences and feedback for providing personalized experiences during future visits.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Monitored customer service trends and provided insights to management team for further improvement.
- Coordinated special events bookings with event planning teams for smooth execution of functions held at the hotel premises.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Maintained a clean and organized work environment, promoting a professional image of the hotel to guests.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Prepared reports to assist business leaders with key decision making and strategic operational planning.
- Coached employees through day-to-day work and complex problems.
- Analyzed performance metrics to identify areas of improvement in front office operations, implementing changes for better efficiency.
- Conducted regular staff evaluations, providing constructive feedback and identifying opportunities for professional growth.
- Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
- Developed procedures to establish accurate and organized check-in and check-out processes.
- Reviewed client and staff feedback and made appropriate business adjustments to meet needs and address concerns.
- Oversaw work processes and performed quality control tasks to increase revenue and reduce production times.
- Analyzed data related to administrative costs and spending trends to prepare budgets for personnel.
- Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Front Office Executive
BOULEVARD9 LUXURY RESORT & SPA
07.2014 - 08.2016
- Handled cash transactions accurately, ensuring proper accounting for daily financial reports.
- Maintained accurate records of guest information through diligent documentation and data entry efforts.
- Enhanced guest satisfaction with prompt attention to inquiries and professional communication skills.
- Streamlined front desk operations by implementing efficient check-in and check-out procedures.
- Collaborated with other departments to coordinate events, meetings, and conferences for successful outcomes.
- Assisted in training new front office team members, leading to increased productivity and efficiency.
- Updated reports, managed accounts, and generated reports for company database.
- Managed high call volumes, directing callers to appropriate departments or handling inquiries as needed.
- Created a welcoming atmosphere by maintaining a clean and organized reception area for all visitors.
- Coordinated with housekeeping staff to ensure timely room turnovers, resulting in improved guest experience.
- Received inquiries from corporate customers, major vendors and trade press and delivered informed responses with minimal input from executives.
- Provided exceptional customer service, resolving issues promptly and effectively for satisfied guests.
- Participated in regular staff meetings to discuss best practices and address any areas needing improvement within the front office team.
- Documented, published and updated administrative and executive procedures and practices and established internal communication processes.
- Effectively communicated policies regarding payments, cancellations, late arrivals, or no-shows clearly to guests during registration processes.
- Utilized the property management system proficiently for seamless reservation processing and updates.
- Scheduled meetings, coordinated with invitees and organized logistics, technology and refreshments for executive management and customers.
- Assisted in the development and implementation of front office policies and procedures, ensuring consistency across the team''s operations.
Executive Housekeeper
BOULEVARD9 RESORT & SPA
07.2011 - 07.2014
- Mentored junior housekeeping staff members, fostering a supportive team environment and promoting professional growth.
- Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Motivated cleaning staff with several weekly incentives for maintaining high standards of safety regulations and completing duties quickly.
- Participated in and organized regular safety training initiatives to maintain cleaning staff that was cautious around cleaning supplies and highly professional.
- Inspected facility cleaning and maintenance to prevent mistakes and maintain quality service.
- Consistently responded to cleaning emergencies on behalf of guests with speed, ease and confidentiality.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Completed laundry services with special attention to care instructions for hand-washing and dry cleaning.
- Restocked room supplies such as facial tissues for personal touch with every job.
- Kept building entryway glass clean and polished for professional presentation.
- Ensured strict adherence to safety guidelines by regularly reviewing procedures with staff members and conducting safety drills.
- Continuously updated knowledge of industry trends and best practices to ensure the hotel''s housekeeping services remained competitive in the market.
- Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
- Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Implemented eco-friendly practices within the department, reducing environmental impact and increasing sustainability efforts.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Managed budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Addressed maintenance issues proactively by coordinating with the engineering department to ensure prompt resolution.
- Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
- Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
- Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
- Implemented innovative solutions for common housekeeping challenges, resulting in increased efficiency and reduced operational costs.
- Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
- Provided exceptional customer service support for VIP guests or clients with specific needs or requests.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Handled requests for extra linens, toiletries and other supplies.
- Completed special housekeeping actions such as turning mattresses on set schedule.
- Restocked cleaning storage cabinets, carts and baskets for easy use.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Sorted, laundered and put away various laundry items.
- Emptied waste paper and other trash from premises and moved to appropriate receptacles.
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings.
- Washed and put away kitchen dishes, utensils and glassware.
- Collected trash and moved garbage cans from kitchen areas to pick-up stations.
Senior Guest Service Associate
Madhubhan Resort & Spa
02.2011 - 07.2011
- Supported local sports teams, museums, restaurants, and other tourist-oriented spots by promoting events to hotel guests.
- Contacted previous guests and potential visitors via email with information on events and hotel to build clientele base.
- Provided each guest with list of resort's upcoming activities and events upon check-in to enhance stays.
- Facilitated and coordinated transportation services for guests.
- Assisted with luggage handling, valet services and concierge services.
- Utilized variety of organizational and communication skills to drive guest satisfaction.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Upheld hotel policies and procedures by providing high level of customer service.
Senior Guest Service Associate
Country Inn & Suites By Carlson
12.2009 - 02.2011
- Collaborated with housekeeping and maintenance teams to resolve guest issues in a timely manner.
- Elevated team performance through regular training sessions on customer service best practices and hotel policies.
- Maintained accurate records of guest reservations, payments, and preferences with attention to detail.
- Improved overall operation efficiency by developing new procedures for tasks like incident reporting or lost-and-found item tracking.
- Supported marketing initiatives through social media engagement or targeted email campaigns to drive awareness about promotions or upcoming events.
- Handled guest complaints professionally, resolving issues effectively to maintain positive relationships and reputation for the hotel brand.
- Contributed to revenue growth by upselling room upgrades, amenities packages, and other services as appropriate.
- Conducted regular audits of reservation systems for accuracy in pricing plans or promotional offers which contributed to increased profitability.
- Managed and double-checked current and projected occupancy statistics.
- Participated in community outreach events to build brand recognition and create lasting relationships with local businesses.
TRAINEE G.S.A
Country Inn & Suites By Carlson
05.2009 - 12.2009
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Interacted with customers under supervision to support operational objectives.
- Facilitated practical application of newly acquired skills through real-world scenarios and role-playing exercises.
- Performed administrative functions, answering phones and filing paperwork in support of department.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills.
- Evaluated trainee progress through skill assessments and performance reviews, ensuring ongoing development.
- Identified areas of improvement in current training programs and implemented necessary changes for better outcomes.
- Organized engaging team-building activities that fostered strong connections between participants and enhanced group dynamics.
Industrial Trainee
Country Inn & Suites By Carlson
01.2009 - 04.2009
- Worked closely with industrial professionals to expand upon acquired training with practical knowledge.
- Managed documentation related to standard operating procedures, ensuring accurate record keeping and easy access for employees.
- Repaired, cleaned and maintained equipment.
- Conducted thorough quality inspections of finished products, ensuring adherence to company standards and customer satisfaction.
- Assisted with implementation of new safety instructions and equipment protocols.
- Prepared reports and technical documentation of day-to-day production processes.
- Maintained organized work area by cleaning and removing hazards.
Education
No Degree - HOTEL MANAGMENT
ANAND INSTITUTE OF MANAGEMENT SCIENCE
BAKROL 04.2001 -
No Degree - HIGHER SECONDARY
NEW ENGLISH SCHOOL
NADIAD 04.2001 -
No Degree - Secondary Education
NEW ENGLISH SCHOOL
Nadiad, India 04.2001 -
Skills
Property Management
Software
OPERA
WINHMS
Languages
English
Advanced (C1)
Hindi
Advanced (C1)
Gujarati
Bilingual or Proficient (C2)
Interests
TRAVELLING
MUSIC
READING BOOKS
PLAYING CRICKET
Timeline
Accommodation Manager
NEONZ RESORT & SPA
05.2022 - Current
Operations Manager
BOULEVARD9 LUXURY RESORT & SPA
11.2019 - 05.2022
Front Office Manager
BOULEVARD9 LUXURY RESORT & SPA
08.2016 - 10.2019
Front Office Executive
BOULEVARD9 LUXURY RESORT & SPA
07.2014 - 08.2016
Executive Housekeeper
BOULEVARD9 RESORT & SPA
07.2011 - 07.2014
Senior Guest Service Associate
Madhubhan Resort & Spa
02.2011 - 07.2011
Senior Guest Service Associate
Country Inn & Suites By Carlson
12.2009 - 02.2011
TRAINEE G.S.A
Country Inn & Suites By Carlson
05.2009 - 12.2009
Industrial Trainee
Country Inn & Suites By Carlson
01.2009 - 04.2009
No Degree - HOTEL MANAGMENT
ANAND INSTITUTE OF MANAGEMENT SCIENCE
04.2001 -
No Degree - HIGHER SECONDARY
NEW ENGLISH SCHOOL
04.2001 -
No Degree - Secondary Education
NEW ENGLISH SCHOOL
04.2001 -
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