Jiten Mohandas
Santacruz (East), Mumbai
Summary
To obtain a challenging position in a high quality environment where my resourceful experience and academic skills will add value to organizational operations.
Overview
19
19
years of professional experience
Work History
Executive Assistant
Luthra & Luthra Law Offices
08.2021 - Current
- My job responsibilities includes of being a secretary to a pool of partners
- My duties are to look after their timesheet entries, coordination for their travel with the travel desk, printing, scanning of documents, scanning of visiting cards, sending season greetings to their clients etc.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Promoted team productivity by keeping supplies organized and well-stocked.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Executive Assistant to Chairman
Grauer and Weil India Ltd
01.2019 - 02.2020
- My job responsibilities are to provide support to chairman in all his tasks as and when required, travel & any other task delegated by chairman
- Maintain inventory and ensure operations of chairman office equipments as required
- Take minutes for chairman's meetings
- Work closely with other teams for chairman's preparation for meetings
- To provide administrative services including calendar management, organizing travel, prioritizing emails etc.
- Answered high volume of phone calls and email inquiries.
Executive Assistant
Luthra & Luthra Law Offices
01.2015 - 12.2018
- My job responsibilities were to work in co ordination with admin team regarding printing and formatting of documents, I was secretary to one of the partners whose travel, calendar management, client meetings is taken care of and post 6 30pm I use to handle reception with hotel bookings,3 coordinating with travel desk for travel bookings etc.
- Organized and coordinated conferences and monthly meetings.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Answered high volume of phone calls and email inquiries.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Deputy Manager
HDFC Bank
04.2013 - 01.2014
- At HDFC Bank my primary responsibilities entail me to manage portfolio of 150 plus HNI customers extending my duties in the form of after sales service, resolving issues related to any banking products, introducing new products and keeping them up breast about the new schemes rolled out by that the bank
- I was also responsible for generating new business for the bank and retention of the existing clients
- The portfolio includes top level management working at some of the top notch companies in Mumbai like Credit Suisse, Morgan Stanley and Bank of America to name a few.
Flight Attendant
Jet Airways (I) Pvt. Ltd.
06.2011 - 12.2012
- After successfully completing over 5 years as a Senior Customer service assistant I was given the opportunity to apply for the post of Flight Attendant as a part of the Internal Job Posting
- Successfully completed three months of intensive training covering First Aid, Service and Safety
- As a flight attendant my job responsibilities entailed me to take care of the passenger safety and also look after their comfort.
- Attended workshops and trainings in customer service, conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
- Welcomed passengers aboard and provided overview of safety procedures.
Senior Customer Service Assistant
Jet Airways (I) Pvt. Ltd.
06.2006 - 05.2011
- As a senior customer assistant my responsibilities include to manage a team of junior customer service assistant's, to ensure passengers are provided with the highest level of customer service at all times, to take charge of the basic airport handling activities that comprise of check-in counter, boarding hall and arrivals, as a Sr.CSA I am also responsible for coordinating with other departments within the organization to ensure that the flight is departed on time.
- Developed and updated databases to handle customer data.
- Delivered prompt service to prioritize customer needs.
Customer Service Assistant
N M Tele-service, Mumbai
09.2005 - 06.2006
- Was responsible for the selling telecom package through our outbound call centre for our channel partner's Vodafone, T Mobile and 3G in the UK.
- Gathered and verified data from customers to promote marketing initiatives.
- Provided exceptional support during peak hours as well as holidays and special events.
- Reduced wait times by efficiently managing multiple tasks simultaneously without compromising quality of service.
Education
Post Graduate Diploma in Human Resource Management, First Class -
Welingkar Institute of Management
07.2009
Master of Commerce, Second Class -
University of Mumbai
05.2007
Bachelor of Commerce, First Class -
Smt. Mithibai Motiram Kundnani College of Commerce and Economics (Mumbai University)
05.2005
Higher Secondary Certificate Examination (commerce), First Class -
Smt Mithibai Motiram Kundnani College of Commerce and Economics
05.2002
Secondary School Examination, First Class -
Sacred Heart Boys High School
03.2000
Skills
- Travel Arrangement Coordination
- Meeting Scheduling
- Software Knowledge
- Problem-Solving
- Interpersonal Communication
Languages
Proficient in written and spoken English.
Fluent in spoken Hindi and Marathi.
Personal Information
- Place of Birth: Mumbai
- Date of Birth: 08/11/84
- Nationality: Indian
- Marital Status: Married
- Religion: Hindu
Hobbies and Interests
Fond of sea food and love to experiment with variety at new and interesting restaurants in the city, Driving is my passion love to go on a long drive over the weekends.
Timeline
Executive Assistant
Luthra & Luthra Law Offices
08.2021 - Current
Executive Assistant to Chairman
Grauer and Weil India Ltd
01.2019 - 02.2020
Executive Assistant
Luthra & Luthra Law Offices
01.2015 - 12.2018
Deputy Manager
HDFC Bank
04.2013 - 01.2014
Flight Attendant
Jet Airways (I) Pvt. Ltd.
06.2011 - 12.2012
Senior Customer Service Assistant
Jet Airways (I) Pvt. Ltd.
06.2006 - 05.2011
Customer Service Assistant
N M Tele-service, Mumbai
09.2005 - 06.2006
Post Graduate Diploma in Human Resource Management, First Class -
Welingkar Institute of Management
Master of Commerce, Second Class -
University of Mumbai
Bachelor of Commerce, First Class -
Smt. Mithibai Motiram Kundnani College of Commerce and Economics (Mumbai University)
Higher Secondary Certificate Examination (commerce), First Class -
Smt Mithibai Motiram Kundnani College of Commerce and Economics
Secondary School Examination, First Class -
Sacred Heart Boys High School
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