Additional Information
Summary
Overview
Work History
Education
Skills
Timeline
Generic
Jiten Shah

Jiten Shah

DIGITAL | INNOVATION | DELIVERY EXCELLENCE
Mumbai,MH

Additional Information

  • Bestowed with Leadership runner up award at MAHINDRA Living Rise Level3 2019
  • Conferred with Geospatial Application Excellence Award and AGRITECH of the year Award in 2019
  • Accorded as The Torchbearers of Transformation, Top 50 CDO of country 2018
  • Awarded “GOLD” winner at group level MAHINDRA Innovation Awards 2017 and 2018

Summary

26+ years experienced C-Suite executive with an ability to set up and scale new business. Proficient in partnering with senior business and technology leaders to develop strategies, roadmaps and digital solutions that promote a seamless omni channel customer experience. Highly skilled in liaising with CEO and multiple stakeholders to optimize process, facilitate sound decision-making and deliver compelling business value to stakeholders. Demonstrated success as Project Portfolio and Project Management Professional with over decade of experience delivering over $800M+ value projects.

Proficiency
• identify opportunities, build digital solutions, and grow organization digital product portfolio.
• act as a mediator between the consumers and the technical teams, communicating consumer needs and translating those needs into new product features for the team to design.
• oversee the entire lifecycle of a digital product, from inception to launch.
• replace manual processes with technology that drives both cost savings and revenue generation ensuring change in organization

Digital Product manager experience backed with multiple Products launches experience currently at different stage of their product life cycle.
Launched products – Farmer advisory mobile app, service Chatbots, Image Recognition for Pest identification, Sales Force / Field Executive automation app and Climate smart farming web tool and mobile app.
• Manage the product roadmap and backlog for all digital products
• Oversee and manage lead requirements discovery, solution design, user story writing, feature development, and user acceptance testing
• Partner with the executive teams to identify key capabilities needed as well as identifying potential issues
• Partner with cross functional teams regularly to ensure alignment on feature development and prioritization
• Partner with IT to manage the roadmap and backlog to ensure that IT delivers all capabilities on time and per expectation
• Work with product marketing to develop positioning and messaging to ensure differentiation from competitors
• Monitor and evaluate product performance to ensure constant product iteration and improvements

Overview

5
5
years of post-secondary education
26
26
years of professional experience

Work History

Business Director

Ernst Young LLP, Mumbai
MUMBAI, MH
09.2019 - Current

Strategy Formulation and Business Transformation

  • Rendered insights & generated analytical reports with recommendations to enable strategic planning by management.
  • Guided design and execution of key metrics reports and dashboards to drive business transformation for 2 clients.
  • Contributed to formulating strategies across multiple business units, distribution channels and product lines.
  • Proposed sales acceleration and designed customer loyalty programs for customer engagements increasing sales by 7%.
  • Installed Master Data Management tool for Global conglomerate improving customer and transactional data quality by 25%.
  • Introduced new business models adding additional revenue of 8%.

Digital Product Manager

MAHINDRA AGRI Solutions Ltd
Mumbai, MH
06.2014 - 09.2019

Business Performance Enhancement and Digital Transformation

  • Transformed 1 business unit by focusing on data management, technology and change management.
  • Directed data strategy, data analytics and CRM application consolidating 7 businesses units customer data.
  • Supervised team of 80 direct and indirect team members.
  • Developed 2 AGTECH solution for farmer on climate change risk mitigation.
  • Identified potential people-side risks and anticipated points of resistance, developed specific plans to mitigate or address concerns

Innovation and Growth

  • Developed 2 AGTECH solution for farmer on climate change risk mitigation.
  • Conceptualized e-commerce solution with Chatbots and Image recognition for 2-retail division.
  • Generated new customer base of over 1.5M for cross-sell and upsell opportunities driving business growth.
  • Proved RPA, Blockchain, IoT sensors, predictive analytics with 7 pilot projects Data Visualization and Data Management.
  • Processed structured, semi-structured and unstructured data sets to asses’ key takeaways.
  • Eliminated junk and erroneous data resulting in data quality improvement of 40%.
  • Confirmed data governance and data compliance with GDPR for 13 business entities.

Proposed Solution and Deliver Solutions

  • Launched 2 mobile apps and portal, integrating data across systems presenting customer 360 for data-driven decision.
  • Influenced implementation of Chabot, Image Recognition, ERP, CRM, Customer Experience tool, improving UI and UX of 3 apps.

Head PMO and Project Leader

MAHINDRA and MAHINDRA Ltd
Mumbai, MH
04.2008 - 05.2014
  • Administered and optimized $45M project budget allocated for various automotive projects related to manufacturing assembly lines.
  • Led cross functional team of 150 engineers in complex process design improving product quality.
  • Aligned over 10 functional team spread across 3 geographies on Project Scope and timelines.
  • Conducted over 30 team bonding sessions to promote team building and to know staff members.
  • Planned and delivered successfully $20M project REXTON within stipulated project timelines and saving of 10% over budgeted project cost.
  • Negotiated Capital equipment deals for manufacturing assembly lines worth $10M.

Head Business Development and Account Manager

Tech MAHINDRA Erstwhile MAHINDRA Engineering Services Ltd
Mumbai, MH
04.2004 - 03.2008
  • Pioneered sales and project management while building awareness for start-up engineering firm.
  • Devised Business Development and Account Management Strategies including definition, documentation and execution.
  • Established global customer base HONDA, BENTLEY, NISSAN to sustain healthy pipeline of business worth $2 million.
  • Spearheaded team of 35 team engineers with 100% team utilization for 3 consecutive years.
  • Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
  • Delivered engaging and polished presentations to highlight products and draw favorable competitor comparisons.

Project Engineer

MAHINDRA and MAHINDRA Automotive
Mumbai, MH
03.1995 - 03.2004
  • Analyzed quotation worth $55M of Press and Dies equipment for decision making.
  • Monitored $100M Project budget and Project timelines for timely delivery and risks.

Education

Executive Management Development Program - General Management

India Institute of Management
Mumbai
05.2013 - 05.2013

General Management - Business Management

LNW Institute of Management Studies
Mumbai
01.2002 - 03.2003

Bachelor of Engineering - Mechanical Engineering

K J Somaiya College of Engineering
Mumbai
05.1989 - 06.1993

Skills

C-level relationship management

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Timeline

Business Director

Ernst Young LLP, Mumbai
09.2019 - Current

Digital Product Manager

MAHINDRA AGRI Solutions Ltd
06.2014 - 09.2019

Executive Management Development Program - General Management

India Institute of Management
05.2013 - 05.2013

Head PMO and Project Leader

MAHINDRA and MAHINDRA Ltd
04.2008 - 05.2014

Head Business Development and Account Manager

Tech MAHINDRA Erstwhile MAHINDRA Engineering Services Ltd
04.2004 - 03.2008

General Management - Business Management

LNW Institute of Management Studies
01.2002 - 03.2003

Project Engineer

MAHINDRA and MAHINDRA Automotive
03.1995 - 03.2004

Bachelor of Engineering - Mechanical Engineering

K J Somaiya College of Engineering
05.1989 - 06.1993
Jiten ShahDIGITAL | INNOVATION | DELIVERY EXCELLENCE