Jitender Jangra
Gurugram
Summary
Professional leader with comprehensive experience in driving operational excellence and strategic growth. Proven track record of fostering team collaboration and achieving impactful results in dynamic environments. Skilled in navigating complex challenges, optimizing processes, and cultivating positive workplace cultures. Known for adaptability, effective communication, and strong decision-making abilities.
Overview
21
21
years of professional experience
Work History
General Manager
Gupta Hospitality India Pvt Ltd
04.2025 - Current
- Directed operational strategies to enhance productivity across all departments.
- Implemented cost control measures resulting in significant budget reductions.
- Mentored and developed management team, improving leadership capabilities.
- Streamlined communication processes between teams to boost collaboration.
ASSISTANT GENERAL MANAGER
ICS Foods - Compass Group
10.2019 - Current
- Handling North India operations of Catering division. New Venture Planning & ensuring maximum efficiency and profitability.
- Client Engagement and meeting to ensure smooth operations, Feedback analysis and reviewing the gaps and closure.
- Expertise in handling Food operations of Automobile and manufacturing units of the company, Major clients are Maruti Suzuki, Escorts & Goodyear
- Preparing Budget and forecast to get maximum efficiency. Cost Management with complete roadmap plan to mitigate inflation and other factors.
- Execution and forecasting of sales and Material Cost/Labor Cost to get maximum. Cost Management with complete roadmap plan to mitigate inflation and other factors.
- Food Safety and Hygiene process implementation across all areas and regular monitoring.
- Redesigned menus and layout, renegotiated terms with vendors/suppliers: halted rampant waste: and unified front- and back-of-house staff to create a cohesive, cooperative team committed to premium guest service and optimum profitability
- Providing in-depth analysis of Food markets, industry trends, competitors and clients to improve strategic planning and decision-making
- Highlights2
- Developed and implemented relationship strategies to maximize chances of profitably securing highly important for new business, resulted overall increase of Food business by 22% in last two year with addition of new clients.
- Identified niche markets in various regions and new / future services that provided the company with a competitive advantage.
AREA MANAGER RESTAURANT
Devayani International Limited
01.2019 - 10.2019
- Managed and coached restaurant staff to ensure proper execution of the company’s mission, vision, values, and standards in a way that inspires trust and confidence.
- Ensured all food safety regulations were followed at all times by employees and assisted with hiring new team members as needed.
- Assisted General Manager with daily operations including scheduling shifts for crew members, training new hires on job duties, resolving customer issues or concerns, etc.
- Maintained cleanliness of restaurant during business hours including dining room tables/chairs, kitchen area(s), restrooms, exterior grounds (as applicable).
- Tracked sales data weekly to identify trends and opportunities for improvement within assigned restaurants and presented reports to management regularly regarding performance metrics such as labor costs per shift vs revenue generated per shift among others.
- Developed and implemented marketing and sales strategies to increase revenue and profitability.
- Created and maintained budgets, financial reports, and other business-related documents.
- Conducted weekly meetings with all restaurant employees to discuss sales, customer service and food quality
- Implemented a new training program for wait staff that focused over Average Check sife
- Highlights2
- Successfully opened new Food courts at Highways.
- Closed new business deals by coordinating requirements, developing and negotiating contracts: integrated contract requirements with business operations
- Initiated and managed qualified pipeline through effective territory management
PROJECT MANAGER
Sodexo Food Solution India Pvt. Ltd.
05.2015 - 06.2018
- Executed stringent project management Food controls ensuring timely delivery and drove brand recognition which delivered record breaking sales results.
- Imparted training to the people, managers and clients on techniques useful in the part of negotiations to lead win win situation and long-term relationship.
- Regularize kitchen and production plan, Food Storing and supply chain management and safe work practices
- Safeguarded high standard of food & beverage quality, service with a focus on 1UU’ customer satisfaction thereby enhancing financial performance.
- Minimifed management and statt turnover and executed a quality training programme, generated incentives & turning performances into compensation and company goals
- Undertake business case assessment to enhance channel sales relations as well as assessed and evaluated new vendor products
RESTAURANT GENERAL MANAGER
Devayani International Limited
12.2009 - 05.2015
- Managed Food Court Operations at Domestic Airport Y New Delhi, Medanta The Medicity Hospital Delhi /NCR
- Managed day-to-day operations of the restaurant, including supervising statt, handling customer inquiries and complaints, and ensuring that the restaurant ran smoothly and efficiently.
- Imparting training to team about customer delight and to maintain professional working ethics with daily one on one session.
- Production Plan, staff deployment plan, Inventory Management, Cash Audits and cost control to achieve the target
- P&L Preparation along with Budgetary planning and reviewing on weekly basis
- Engaged in visionary & missionary planning, employee engagement with performance management system and employee P&L
- Operated on Navision & Movex Systems along with various product applications in business operations.
- Highlights2
- Enhanced the sale of Medicity Food Court for brands Vaango/Food Street & Cream bell by focusing over APT and enhanced the bottom line.
- Reestablished profitability by redesigning the menu with combos & reduced the controllable expenses
STORE MANAGER
Home store India Ltd
03.2008 - 12.2009
SHIFT MANAGER
Papa Johns
12.2006 - 03.2008
STEWARD
Intercontinental The Grand
02.2005 - 12.2006
Education
MASTERS IN TOURISM MANAGEMENT - History and Cultural Studies
Indira Gandhi National Open University
New Delhi01.2009
HOTEL MANAGEMENT - undefined
Institute of Hotel Management and Applied Nutrition
Panipat01.2004
Skills
- Leadership
- People Management
- Operational Excellence
- Food & Beverage Management
- Budget Forecasts
- Budget Planning
- Operations planning
- Team Development
- Client Management
- Customer Relationship Excellence Management
- Inventory Management
- Food Cost Management
- Recipe cost control software
Languages
English - Native
Hindi - Native
German - Beginner
LinkedIn Profile
linkedin.com/in/jitender-kumar-jangra-a1a33623
Timeline
General Manager
Gupta Hospitality India Pvt Ltd
04.2025 - Current
ASSISTANT GENERAL MANAGER
ICS Foods - Compass Group
10.2019 - Current
AREA MANAGER RESTAURANT
Devayani International Limited
01.2019 - 10.2019
PROJECT MANAGER
Sodexo Food Solution India Pvt. Ltd.
05.2015 - 06.2018
RESTAURANT GENERAL MANAGER
Devayani International Limited
12.2009 - 05.2015
STORE MANAGER
Home store India Ltd
03.2008 - 12.2009
SHIFT MANAGER
Papa Johns
12.2006 - 03.2008
STEWARD
Intercontinental The Grand
02.2005 - 12.2006
HOTEL MANAGEMENT - undefined
Institute of Hotel Management and Applied Nutrition
MASTERS IN TOURISM MANAGEMENT - History and Cultural Studies
Indira Gandhi National Open University