Jitender Kumar
Senior Manager Operations & Marketing
Delhi,Delhi
Summary
Forward-thinking Operations and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. A persistent leader with a history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Managing Partner
Bonzersales
Delhi, Delhi
12.2019 - Current
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Senior Operations & Marketing Manager
Frazals Infotech Pvt. Ltd
Gurugram, Haryana
02.2016 - 10.2019
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35%.
- Created effective sales promotions and marketing strategies to deliver 40% Higher in sales from April 2017 to March 2018.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 18-member management team with related direct reports.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Managing a team of KAM's, resources of buying. Team to keep a track of daily the fluctuation of market prices to keep our customers and company's purchase records.
- Collaborated with assistant managers to handle large transactions and manage inventory.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Managing Partner
JB Outsorz Solution (Pvt) ltd
Delhi, Delhi
07.2014 - 01.2016
- Data analyzing and data profiling of relational databases data with Decipher, Excel and other data analyzing tools.
- Interviewing business stakeholders, application owners and branch co-workers in order to understand business processes.
- Get in touch with outsourcing partners on daily basis for productivity and quality check of work.
- Time to time customer interaction to discuss ongoing projects and get better ideas about their actual needs to serve them best.
- Conducted monthly staff meetings to communicate program needs and scheduled activities.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Coordinated with social media, public relations and other teams to execute product introductions.
Area Sales Manager
Gilt-edged equities
Delhi, Delhi
08.2008 - 04.2012
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Conducted regular ride-alongs with sales staff to review policy and procedures and benchmark best practices.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built lasting relationships with clients through outstanding customer service interactions.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Keep records of an assigned team on a daily basis to maintain SLA
- Handling All branches (Delhi and NCR) Sales and Operation Team .
Relationship Manager
India Bulls Securities Ltd
Delhi, Delhi
09.2006 - 04.2008
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated customers about investment options and processed purchases.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Track and Maintain the Portfolio of the Customer's.
- Provide investment advisory to the clients and make them aware of the current scenario of the market.
- Fulfill all financial needs of the clients, financial market trading, insurance, Real estate, etc.
Financial Consultant
IDBI Bank ( Team Lease)
Delhi, Delhi
08.2005 - 09.2006
- Highlighted values and educated clients on Fixed Deposit,Mutual Funds Insurance and other financial products.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Boosted sales by 5% and exceeded sales target by employing consultative sales tactics and superior customer care.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Worked with clients to support understanding of rationale and details of financial strategies.
Education
MBA - Finance & Marketing
Manav Bharti University
Solan H.PDiploma in Translation - Language Interpretation And Translation
Bhartiya Anuvad Parishad
Delhi 08.2005 - 07.2006
Bachelor of Arts - Hindi Hons
Sayawati Collage University Of Delhi
DelhiSkills
Arbitration
Affiliations
- NSE Academy Certification in Financial Markets (NCFM)
- Diploma In Computer
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Promoted to Senior Manager after 5 moths with the company.
- Earned the Performer of the year Award in 2017 for Introduced new brand with multiple SKU.
Timeline
Managing Partner
Bonzersales
12.2019 - Current
Senior Operations & Marketing Manager
Frazals Infotech Pvt. Ltd
02.2016 - 10.2019
Managing Partner
JB Outsorz Solution (Pvt) ltd
07.2014 - 01.2016
Area Sales Manager
Gilt-edged equities
08.2008 - 04.2012
Relationship Manager
India Bulls Securities Ltd
09.2006 - 04.2008
Financial Consultant
IDBI Bank ( Team Lease)
08.2005 - 09.2006
Diploma in Translation - Language Interpretation And Translation
Bhartiya Anuvad Parishad
08.2005 - 07.2006
Bachelor of Arts - Hindi Hons
Sayawati Collage University Of Delhi
MBA - Finance & Marketing
Manav Bharti University
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