Jitender Kumar
Senior Manager Operations & Marketing
Delhi,Delhi
Summary
Forward-thinking Operations and Marketing Manager with expertise in coordinating and managing staff and deploying successful marketing campaigns. A persistent leader with a history of surpassing revenue objectives with market-savvy approaches and persuasive negotiation skills. Talented project manager successful at tackling problems with tenacity and sound judgment.
Overview
1
1
year of post-secondary education
13
13
years of professional experience
Work History
Managing Partner
Bonzersales
Delhi, Delhi
12.2019 - Current
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Maintained organized, presentable merchandise to drive continuous sales.
- Maintained records related to sales, returns and inventory availability.
- Implemented up-selling strategies, encompassing recommendation of accessories and complementary purchases.
Senior Operations & Marketing Manager
Frazals Infotech Pvt. Ltd
Gurugram, Haryana
02.2016 - 10.2019
- Devised, deployed and monitored processes to boost long-term business success and increase profit levels 35%.
- Created effective sales promotions and marketing strategies to deliver 40% Higher in sales from April 2017 to March 2018.
- Reviewed company's strategic plans and developed departmental goals and standards to support vision.
- Oversaw day-to-day business operations on sales floor by fostering deep professional relationships with wholesale contacts and customers.
- Evaluated suppliers by assessing quality, timeliness and compliance of deliveries to maintain tight cost controls and maximize business operational efficiency.
- Directed day-to-day operations focused on attainment of key business metrics, continuous improvement initiatives and 18-member management team with related direct reports.
- Conducted performance reviews each quarter, offering praise and recommendations for improvement.
- Managing a team of KAM's, resources of buying. Team to keep a track of daily the fluctuation of market prices to keep our customers and company's purchase records.
- Collaborated with assistant managers to handle large transactions and manage inventory.
- Created, managed and executed business plan and communicated company vision and objectives to motivate teams.
Managing Partner
JB Outsorz Solution (Pvt) ltd
Delhi, Delhi
07.2014 - 01.2016
- Data analyzing and data profiling of relational databases data with Decipher, Excel and other data analyzing tools.
- Interviewing business stakeholders, application owners and branch co-workers in order to understand business processes.
- Get in touch with outsourcing partners on daily basis for productivity and quality check of work.
- Time to time customer interaction to discuss ongoing projects and get better ideas about their actual needs to serve them best.
- Conducted monthly staff meetings to communicate program needs and scheduled activities.
- Devised questionnaires, surveys and open forum discussions to generate real-time data collection from target demographic.
- Utilized diverse research techniques and online or published data collection tools to amass key information or statistics, supporting business objectives.
- Coordinated with social media, public relations and other teams to execute product introductions.
Area Sales Manager
Gilt-edged equities
Delhi, Delhi
08.2008 - 04.2012
- Led targeted training programs to educate staff on product benefits and service capabilities.
- Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
- Developed and implemented key account strategies and programs to optimize revenue contribution and return on investment.
- Reported sales activity, generated sales quotations and proposals and maintained customer contact database to achieve sales objectives and quota.
- Exceeded targets by building, directing and motivating high-performing sales team.
- Conducted regular ride-alongs with sales staff to review policy and procedures and benchmark best practices.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Built lasting relationships with clients through outstanding customer service interactions.
- Coordinated and conducted well-organized product presentations and demonstrations to potential customers at seminars and trade shows.
- Administered monthly and annual reviews to direct reports and set clear and measurable goals, action plans and follow-up procedures.
- Keep records of an assigned team on a daily basis to maintain SLA
- Handling All branches (Delhi and NCR) Sales and Operation Team .
Relationship Manager
India Bulls Securities Ltd
Delhi, Delhi
09.2006 - 04.2008
- Assisted customers with needs such as opening accounts, depositing or transferring funds, updating account details and signing up for new services.
- Monitored issues carefully and reached out to customers to provide immediate resolution and maintain satisfaction.
- Educated customers about investment options and processed purchases.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
- Track and Maintain the Portfolio of the Customer's.
- Provide investment advisory to the clients and make them aware of the current scenario of the market.
- Fulfill all financial needs of the clients, financial market trading, insurance, Real estate, etc.
Financial Consultant
IDBI Bank ( Team Lease)
Delhi, Delhi
08.2005 - 09.2006
- Highlighted values and educated clients on Fixed Deposit,Mutual Funds Insurance and other financial products.
- Cultivated and strengthened relationships with new clients and educated clients on account services and capabilities.
- Educated clients on various financial matters and provided professional recommendations on investment opportunities, products and services based on each clients' individual needs.
- Boosted sales by 5% and exceeded sales target by employing consultative sales tactics and superior customer care.
- Assisted walk-in traffic with identifying financial needs and goals to provide customized solutions.
- Worked with clients to support understanding of rationale and details of financial strategies.
Education
MBA - Finance & Marketing
Manav Bharti University
Solan H.PDiploma in Translation - Language Interpretation And Translation
Bhartiya Anuvad Parishad
Delhi 08.2005 - 07.2006
Bachelor of Arts - Hindi Hons
Sayawati Collage University Of Delhi
DelhiSkills
Arbitration
Strategic Planning
Recruiting
Business Development
Settlement Negotiation
Budgeting and Allocation
Client communication
Brand development
Analytical skills
Staff education and training
Critical thinking
Brand promotion
Sales strategy
Project Management
Affiliations
- NSE Academy Certification in Financial Markets (NCFM)
- Diploma In Computer
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 25 staff members.
- Promoted to Senior Manager after 5 moths with the company.
- Earned the Performer of the year Award in 2017 for Introduced new brand with multiple SKU.
Timeline
Managing Partner
Bonzersales
12.2019 - Current
Senior Operations & Marketing Manager
Frazals Infotech Pvt. Ltd
02.2016 - 10.2019
Managing Partner
JB Outsorz Solution (Pvt) ltd
07.2014 - 01.2016
Area Sales Manager
Gilt-edged equities
08.2008 - 04.2012
Relationship Manager
India Bulls Securities Ltd
09.2006 - 04.2008
Financial Consultant
IDBI Bank ( Team Lease)
08.2005 - 09.2006
Diploma in Translation - Language Interpretation And Translation
Bhartiya Anuvad Parishad
08.2005 - 07.2006
Bachelor of Arts - Hindi Hons
Sayawati Collage University Of Delhi
MBA - Finance & Marketing
Manav Bharti University