Jitender Kumar

Jr. Manger Operations and Customer Retention

Hubert Ebner (India) Private Ltd.

03.2010 - Current

Company Overview: www.he-india.com
Oversee activities directly related to providing services.
Direct and co-ordinate activities of Pan India businesses or entire departments concerned with the operations.
Coordinating with trainers and companies regarding Pen India trainings
Plan and direct activities such as, coordinating with other department heads as required.
Vendor Creation and vendor Management
To refer to the SOP and consult the HOD’s of all departments before issuing the data for the clients.
If request are made from the client for any changes, review the scope and deliverable with concerned trainers & mentioned in the SOP.s
Maintaining activity report weekly, monthly, Quarterly & annually Pan India in prescribed format excel.
Handling day to day activities in operations.
Maintaining MIS operations part on monthly basis.
Online Engagement (Briefing and Debriefing )
Providing feedback during the hiring of new person in operations with feedback.
Being a part of the core team (Ops + Marketing + Finance) to settle day today minor issue through mutual consultation and escalate matters beyond control to the Operation Manager for intervention.
Administrations
Identifying the training needs across levels through mapping of skills required for particular positions, analysing existing level of competencies of individuals’ vis-à-vis gaps in skills.
Implementing training & development initiatives for improved productivity, building capability and quality enhancement of the new recruits and old employees.
Establishing good relationship among employees, resolving their queries and following up with them to ensure maximum employee satisfaction by achieving delivery & quality norms
Process employee claims
Supervise and manage all day-to-day office administrative activities.