Jitender Parihariya
Bangalore
Summary
Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 5 years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise.
Overview
23
23
years of professional experience
Work History
General Manager
Vardhman Health Specialties Pvt Ltd
Bangalore
03.2021 - Current
- Developed and implemented operational strategies to improve efficiency, reduce costs, and maximize customer satisfaction.
- Established and maintained effective communication with staff members to ensure efficient operations
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation
- Maintained relationships with vendors to obtain the best pricing on supplies and materials
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Managed inventory levels, and conducted corrective action planning to minimize long-term costs.
- Delivered exceptional client experiences through hands-on leadership of associates and managers
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
Director
Novogene Life Sciences Pvt Ltd
Bangalore
05.2018 - 05.2021
- Collaborated with senior leadership to set long-term objectives for the company
- Recruited, trained, supervised, evaluated and mentored staff members
- Developed policies and procedures to ensure compliance with corporate standards
- Analyzed customer feedback data to identify trends in product performance or customer service issues
- Cultivated strong relationships with customers by responding promptly to inquiries or complaints
- Directed operations to improve efficiency and increase profit margins
- Implemented new technologies to streamline processes and enhance productivity
- Enhanced customer satisfaction through the development of service improvement initiatives
- Delegated work to staff, setting priorities and goals
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
General Manager
Vardhman Health Specialties Pvt Ltd
Bangalore
08.2006 - 04.2018
- Developed and implemented operational strategies to improve efficiency, reduce costs and maximize customer satisfaction
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales
- Monitored financial performance and identified areas for improvement in cost savings and revenue generation
- Oversaw product development initiatives from concept through completion stages
- Resolved customer complaints quickly while maintaining high quality standards of service delivery
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success
- Recruited, interviewed and hired qualified staff for open positions
- Tracked monthly sales to generate reports for business development planning
- Built and maintained loyal, long-term customer relationships through effective account management
- Designed sales and service strategies to improve revenue and retention
- Delegated work to staff, setting priorities and goals
Manager
Pill & Powder
Bengaluru
05.2002 - 05.2006
- Joined in at opening of 3rd branch, proceeded to grow and build 11th branches in Bengaluru.
- Opened up a central purchase warehouse in Bangalore and Mysore.
- Managed annual budgeting and forecasting, optimizing resource allocation.
- Assigned tasks to associates to fit skill levels and maximize team performance.
Skills
- Cash register operation
- POS system operation
- Sales expertise
- Teamwork
- Inventory management
- Accurate money handling
- Documentation and recordkeeping
- Retail merchandising expertise
Timeline
General Manager
Vardhman Health Specialties Pvt Ltd
03.2021 - Current
Director
Novogene Life Sciences Pvt Ltd
05.2018 - 05.2021
General Manager
Vardhman Health Specialties Pvt Ltd
08.2006 - 04.2018
Manager
Pill & Powder
05.2002 - 05.2006
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